171 Customer Service jobs in Richmond

Location:
th Ave, Surrey, British Columbia V4N3P9 Canada
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ''Hire Fast, Pay Fast.'' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramseyu2019s SmartDollar Program
Customer Service Representative Responsibilities:
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.
Clean the lot
Customer Service Representative Minimum Qualifications:
Valid driveru2019s license and ability to maintain a good driving record
High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (u201cU-Haulu201d), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Job Title: Service Representative
Job Description
We are seeking a dedicated and proactive Service Representative to join our team in Langley. As a Service Representative, you will play a crucial role in supporting company growth by maintaining client accounts and overseeing daily dispatch operations.
Responsibilities
+ Make outbound and receive inbound calls to clients.
+ Ensure field team members are dispatched correctly and arrive on time.
+ Assist day-to-day operations across multiple functions such as sales, operations, and estimating, including scheduling.
+ Build and manage a diverse sales pipeline aligned with company goals.
+ Maintain regular client contact throughout the sales cycle to ensure organized service.
+ Act as the primary contact for client inquiries, requests, and escalations, resolving issues promptly.
+ Monitor customer satisfaction, conduct regular check-ins, and identify improvement areas.
+ Strengthen client relationships to secure continuous growth and position the company as the provider of choice.
+ management as needed.
+ Lead strategic planning and forecasting to expand revenue and drive sustainable growth.
+ Identify and secure new clients through networking, referrals, and market scouting.
+ Collaborate with operations and TMP teams to ensure seamless service delivery.
+ Monitor industry trends and competitor activities and share insights to adjust strategies.
+ Manage CRM data to track activities and prioritize opportunities.
+ Respond to client and Field Team calls/emails, addressing requirements and safety concerns.
+ Coordinate and reassign Field Team resources based on client needs and skillsets.
+ Maintain and update records of clients, subcontractors, and Field Team certifications.
+ Communicate reminders, updates, and schedule changes to the Field Team.
+ Manage conflicts and resolve issues quickly in alignment with company values.
Essential Skills
+ 1 year of B2B sales experience (outside/inside).
+ Proven success in sales, quantifiable through metrics/numbers.
+ Proficiency in CRM software and basic MS Office.
Additional Skills & Qualifications
+ Project management skills.
+ Post-secondary education in sales, business, or marketing.
+ Experience with Monday.com/CRM.
+ Construction experience.
Work Environment
The position operates Monday to Friday, from 9:00 AM to 5:30 PM with some flexibility. Initially, work will be conducted in-office for five days, with potential flexibility for personal needs. The role includes on-site or road visits to clients. Personal Protective Equipment (PPE) such as boots, vests, and hardhats will be provided. Access to transit and parking is available.
Job Type & Location
This is a Permanent position based out of Surrey, British Columbia.
Pay and Benefits
The pay range for this position is $ - $ /yr.
Workplace Type
This is a fully onsite position in Surrey,BC.
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune 500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à (% ) pour connaître d'autres options d'accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

Job Description

Job Description

Salary: 25

Join Our Dynamic Team as a Customer Service Representative Unlock Your Growth Potential!

Are you a motivated, entrepreneurial-minded individual who is young at heart, looking to build a rewarding career in a thriving company? Do you thrive in a fast-paced, challenging environment where your social skills, confidence, and business mindset are highly valued? If so, we want to hear from you!

About the Role: We are seeking a driven and outgoing Customer Service Representative to join our team in Surrey. This is not your average customer service job its a unique opportunity to launch your career in the automotive industry and set yourself on the path to earning over $100,000 per year!

Key Responsibilities:

• Book appointments with potential automobile sellers
• Build rapport and foster strong relationships with customers
• Conduct live vehicle appraisals
• Educate customers on their vehicle's value and our purchasing process
• Represent the company with professionalism and confidence

What Were Looking For:

• A social, likeable, and outgoing personality
• Strong communication skills and fluency in English
• A confident and well-presented demeanor
• Entrepreneurial spirit with a desire to take on challenges
• Ability to work independently and adapt to a fast-moving environment
• Valid drivers license
• Clean criminal record

What We Offer:

• Competitive hourly wage: $5/hour or commission whichever is greater
• Full-time position: 40 hours per week (weekends are mandatory)
• Career advancement opportunities with the potential to earn 100,000+ annually
• Supportive and growth-oriented team environment
• Hands-on training and development

Location:

• Based in Surrey

If you are ready to challenge yourself and grow within a company that values ambition and hard work, apply now and take the first step towards an exciting future!

Job Description

Job Description

Job Title: Service Representative

Job Description

We are seeking a dedicated and proactive Service Representative to join our team in Langley. As a Service Representative, you will play a crucial role in supporting company growth by maintaining client accounts and overseeing daily dispatch operations.

Responsibilities

• Make outbound and receive inbound calls to clients.
• Ensure field team members are dispatched correctly and arrive on time.
• Assist day-to-day operations across multiple functions such as sales, operations, and estimating, including scheduling.
• Build and manage a diverse sales pipeline aligned with company goals.
• Maintain regular client contact throughout the sales cycle to ensure organized service.
• Act as the primary contact for client inquiries, requests, and escalations, resolving issues promptly.
• Monitor customer satisfaction, conduct regular check-ins, and identify improvement areas.
• Strengthen client relationships to secure continuous growth and position the company as the provider of choice.
• management as needed.
• Lead strategic planning and forecasting to expand revenue and drive sustainable growth.
• Identify and secure new clients through networking, referrals, and market scouting.
• Collaborate with operations and TMP teams to ensure seamless service delivery.
• Monitor industry trends and competitor activities and share insights to adjust strategies.
• Manage CRM data to track activities and prioritize opportunities.
• Respond to client and Field Team calls/emails, addressing requirements and safety concerns.
• Coordinate and reassign Field Team resources based on client needs and skillsets.
• Maintain and update records of clients, subcontractors, and Field Team certifications.
• Communicate reminders, updates, and schedule changes to the Field Team.
• Manage conflicts and resolve issues quickly in alignment with company values.

Essential Skills

• 1 year of B2B sales experience (outside/inside).
• Proven success in sales, quantifiable through metrics/numbers.
• Proficiency in CRM software and basic MS Office.

Additional Skills & Qualifications

• Project management skills.
• Post-secondary education in sales, business, or marketing.
• Experience with Monday.com/CRM.
• Construction experience.

Work Environment

The position operates Monday to Friday, from 9:00 AM to 5:30 PM with some flexibility. Initially, work will be conducted in-office for five days, with potential flexibility for personal needs. The role includes on-site or road visits to clients. Personal Protective Equipment (PPE) such as boots, vests, and hardhats will be provided. Access to transit and parking is available.

Job Type & Location

This is a Permanent position based out of Surrey, British Columbia.

Pay and Benefits

The pay range for this position is $ - $ /yr.

Workplace Type

This is a fully onsite position in Surrey,BC.

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à pour connaître d’autres options d’accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Job Description

Job Description

With stocking service centers located in all corners of North America, and distribution partners worldwide, Connexus Industries is a leading provider of chain and industrial manufacturing solutions.

We are growing and hiring a Customer Service Representative to be a part of the Order Desk and responsible for timely customer communication, including all customer inquiries, quotes, and orders.

Responsibilities include:

• Learn and keep current on the company’s products and services.
• Managing multiple tasks concurrently, providing quotes, and performing order entry.
• Answer customer inquiries and maintain the CRM.
• Work with production for on-time delivery and customer satisfaction.

Skills and Requirements:

• Experience with B2B sales and customer service in a manufacturing environment.
• Strong interpersonal and communication skills.
• Strong computer and technical skills.
• Good analytical skills and advanced proficiency in English written and oral.

Salary: $60,000 to $75,000 depending on experience.

Connexus offers competitive salary, good benefits, and a spacious clean work environment.

Job Description

Job Description

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business.
We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. Heres why we want you to work with us!
What You Will Receive

• Earn competitive pay depending on your skills, experience and availability - $16.00/hour as a starting pay
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

Qualifications

• Strong telephone and written communication skills.
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (1+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus

* Competitive wages with benefits and incentive plan available to qualified applicant. (16 - 20 /hr. + bonus on Sales / commission)

** Applicants with general knowledge of building materials and trades are highly encouraged to apply.

Please visit our website for more information:

If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of !

Job Description

Job Description

Are you ready to take on a dynamic and challenging role in a growing industry?

The Customer Service Representative (CSR) role is pivotal at T.K. Graphics as a key intermediary between the company and its clients. The objectives and goals of a CSR at T.K. Graphics center on delivering exceptional customer service, providing accurate information back to production teams, and actively contributing to the business's overall success.

As an excellent communicator, skilled at building and maintaining strong relationships with T.K. Associates and our clients.

Passionate, enthusiastic, and motivated by success, this role's key focus will be assisting the business in operating seamlessly, identifying needs, and completing tasks as they arise to ensure that the office as a whole can operate effectively.

Direct Reports:

This position reports directly to the Customer Relations Manager.

Accountabilities:

• Customer Satisfaction: CSRs are responsible for promptly addressing customer inquiries, concerns, and requests, ensuring customers feel valued and heard. They must manage expectations and strive to provide solutions that meet or exceed customer needs.
• Accurate and Timely Order Processing: CSRs are accountable for accurately processing orders, including job entries, change orders, and updates. They must ensure that all details are correct to avoid errors in production.
• Effective Communication: It is crucial to maintain clear and professional communication with customers, sales teams, production teams, and management. CSRs must inform all parties about order status, potential issues, and changes.
• Coordination and Follow-Up: CSRs must coordinate with various departments, such as sales, production, and billing, to ensure that orders progress as planned. They are accountable for following up on orders, monitoring deadlines, and ensuring that production schedules are met.
• Problem Resolution: When issues arise, CSRs resolve them swiftly and effectively. This includes troubleshooting problems, coordinating with relevant teams to find solutions, and communicating customer updates.
• Billing Accuracy: CSRs are accountable for coordinating with estimators or account managers to ensure that billing reflects any changes made during proofing or production stages. They must ensure that invoices are accurate and match the final deliverables.
• Compliance with Company Policies: CSRs must adhere to company policies and procedures, including quality control, communication standards, and data handling.
• Documentation and Record-Keeping: CSRs are responsible for maintaining accurate records of customer interactions, order details, and any changes or issues during the service process. Proper documentation is essential for accountability and future reference.
• Time Management: CSRs must manage their time effectively to handle multiple tasks and projects simultaneously while meeting deadlines and maintaining quality standards.
• Continuous Improvement: CSRs should actively seek ways to improve processes, enhance customer experiences, and contribute to the company's overall success by providing feedback and suggestions based on customer interactions.
  

Responsibilities:

The focus of this position consists of the following areas:

• Customer Interaction and Satisfaction:
  • Serve as the main point of contact for customers, providing friendly and professional support.
  • Respond promptly to customer inquiries regarding pricing, job status, and other service-related questions.
  • Address customer concerns or complaints, focusing on finding practical and satisfactory resolutions.
  • Build and maintain strong customer relationships by understanding their needs and providing personalized service.
• Order Management:
  • Accurately process customer orders, including job entries, change orders, and updates, to ensure that all details are correct and aligned with customer expectations.
  • Track and manage orders throughout production, ensuring deadlines and quality standards are met.
  • Implement any necessary changes or adjustments to orders in response to customer feedback or production requirements.
• Communication and Coordination:
  • Facilitate clear and effective communication between customers and internal teams, such as sales, production, pre-press, and billing.
  • Provide timely updates to customers and internal stakeholders regarding the status of orders, production timelines, and any potential issues.
  • Coordinate with estimators or account managers to ensure accurate billing that reflects any changes occurring during the proofing or production stages.
• Problem Solving and Issue Resolution:
  • Proactively identify potential issues that could impact customer satisfaction or order fulfillment and work to resolve them promptly.
  • Collaborate with relevant teams to troubleshoot and resolve production or service-related problems.
  • Escalate complex issues to management when necessary while keeping the customer informed of the progress.
• Documentation and Record-Keeping:
  • Maintain detailed records of customer interactions, order specifications, changes, and resolutions to ensure accuracy and accountability.
  • Prepare documentation for billing and invoicing, ensuring all information is accurate.
• Process Improvement:
  • Provide feedback to management on customer trends, recurring issues, and opportunities for process improvement.
  • Participate in team meetings and training sessions to stay updated on new products, services, and processes.
• Time Management and Multitasking:
  • Manage multiple customer accounts and projects simultaneously, prioritizing tasks effectively to meet deadlines.
  • Balance individual responsibilities with team collaboration, ensuring that all tasks are completed efficiently.

Job Description

Job Description

Salary: $19.50/hr

About Gofor Delivers Inc.

Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, were rethinking the last mile to better serve both customers and the environment. Learn more at Lets Deliver Better, Together.

General Summary:

Reporting to the Director of Operations, the Customer Service Representative will be responsible for effectively and efficiently responding to inbound requests from Groundstar customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides a truly outstanding customer experience. Customer Service Representatives will proactively and effectively communicate with customers and drivers to ensure the highest compliance with established delivery service levels.

Customer Service Representatives will receive and process inbound phone calls, texts, emails, or chats from customers, consignees, and drivers who are in the process of delivering items on behalf of Groundstarcustomers. Ultimately, it is the job of the Customer Service Representative is to ensure all customer, consignee, and driver requests are cared for because of the valued part of Groundstars business that they are.

The Customer Care operation currently operates from 6:30 AM to 12:00 AM 6 days a week. Business requirements may dictate the addition of a 7th day at some point in the future. Shifts will be created to provide adequate coverage against these hours and Customer Service Representative shifts will rotate as necessary to meet these needs.

Primary Duties and Responsibilities:

• Responsible for professional, timely, and effective customer, consignee, and driver interaction via phone calls, text email, or chat as well as system messages.

• Process customer and driver adjustments/credits where needed.

• Maintaining a positive attitude to strengthen customer engagement, minimize customer turnover and maximize customer experience.

• Efficiently respond to inbound service requests while complying with established service levels.

• Professionally answer phone calls from customers, consignees, and drivers requesting assistance in resolving issues.

• Work on a tight deadline and be willing to handle multiple issues/calls at the same time.

• Proactively collaborate with our Market and Regional Logistics Management team along with the Dispatch organization to ensure service level compliance and eliminate any potential delivery failures or manage customer escalations.

• Promptly report all instances of customer dissatisfaction to our customer care management to resolve the issue proactively.

• Communicate all instances of driver issues or concerns to our Driver Happiness team and make recommendations based on information gathered to resolve any issues proactively.

• Perform other duties and projects as assigned.

Qualifications & Skills:

• 2 or more years of mid/high volume customer care experience.

• College Diploma is required,and a bachelors degree or other advanced education is preferred.

• Experience in delivery management is an asset.

• Active listener with excellent communication skills.

• Excellent client management and interpersonal skills.

• Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement-oriented.

• Excellent problem-solving skills.

• Ability to remain calm during challenging situations.

• Ability to build and maintain lasting relationships with customers, drivers, and employees.

• Ability to be flexible and work extended hours as required.

• Having the ability to make hard and fast decisions within a data-driven environment is crucial to success and taking responsibility for actions.

• Familiarity with leading Customer Care tools, capabilities, and usage

• Ability to be proactive and oversee upcoming challenges.

• Strong time management skills.

• Ability to work effectively and collaborate with other teams/functions.

• Be able to take direction and feedback.

• Computer literacy, including effective working skills in Google Workspace applications and tools (Gmail, Google Calendar, Google Docs, Google Sheets, Google Slides, and Google Meet).

Working Conditions:

The Customer Service Representative position will require working on-site, at our office in Langley, BC.

We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives, and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal-opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job Description

Job Description

We're seeking a Showroom Representative to join our client, a leading manufacturer of natural quartz surfaces, known for their commitment to quality, innovation, and customer satisfaction. This role is based in their Burnaby showroom and offers a dynamic, client-facing environment with opportunities for growth and development.

What We Offer:

• Salary: $19-$20/hour + 4% vacation pay
• Job Type: Full-time
• Location: Burnaby, BC V5J 3H6
• Enjoy a permanent, full-time position with long-term career potential.
• Work with a supportive and collaborative team
• Gain valuable experience in a design-driven showroom where service excellence is key.

What You’ll Do:

• Greet and assist walk-in customers with professionalism and warmth.
• Provide product information and support to customers and internal sales teams.
• Maintain a clean, organized, and visually appealing showroom.
• Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
• Handle customer inquiries, resolve issues, and ensure a positive experience.
• Support administrative tasks such as order entry, invoicing, and inventory tracking.
• Uphold company standards for customer service and showroom presentation.

What We’re Looking For:

• Previous experience in customer service, retail, or showroom environments.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Basic computer skills (SAP, MS Office, or similar systems are a plus).
• A proactive, team-oriented mindset with a passion for helping others.
• Ability to lift up to 30 lbs occasionally and stand for extended periods.

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today! Interested candidates can send their resumes directly to

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.