187 Customer Service jobs in Surrey

Who we are?

We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.

Position Summary

We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

In this role, you will.

Responsibilities:

Strategic Sales:

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.

Business Development:

• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties:

• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

About you.

Qualifications:

• 1-3 years of experience in sales and customer service.
• A strong desire and genuine interest in our customers' business.
• A robust ambition to meet and exceed revenue targets.
• The ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Why choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.

• Uncapped Commission incentives for the sales team.

• Flexible extended health and dental benefits program.

• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance

• Access to on-line pharmacy

• Company vehicle program for Sales Reps.

• Employee Referral Program.

• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).

• Free access to our online courses database.

• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.

• Preferred rates on some gym memberships.

• Preferred rates on personal insurance.

• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Job Description

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business.
We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. Heres why we want you to work with us!
What You Will Receive

• Earn competitive pay depending on your skills, experience and availability - $16.00/hour as a starting pay
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

• Strong telephone and written communication skills.
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (1+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus

Job Description

Are you ready to take on a dynamic and challenging role in a growing industry?

The Customer Service Representative (CSR) role is pivotal at T.K. Graphics as a key intermediary between the company and its clients. The objectives and goals of a CSR at T.K. Graphics center on delivering exceptional customer service, providing accurate information back to production teams, and actively contributing to the business's overall success.

As an excellent communicator, skilled at building and maintaining strong relationships with T.K. Associates and our clients.

Passionate, enthusiastic, and motivated by success, this role's key focus will be assisting the business in operating seamlessly, identifying needs, and completing tasks as they arise to ensure that the office as a whole can operate effectively.

Direct Reports:

This position reports directly to the Customer Relations Manager.

Accountabilities:

• Customer Satisfaction: CSRs are responsible for promptly addressing customer inquiries, concerns, and requests, ensuring customers feel valued and heard. They must manage expectations and strive to provide solutions that meet or exceed customer needs.
• Accurate and Timely Order Processing: CSRs are accountable for accurately processing orders, including job entries, change orders, and updates. They must ensure that all details are correct to avoid errors in production.
• Effective Communication: It is crucial to maintain clear and professional communication with customers, sales teams, production teams, and management. CSRs must inform all parties about order status, potential issues, and changes.
• Coordination and Follow-Up: CSRs must coordinate with various departments, such as sales, production, and billing, to ensure that orders progress as planned. They are accountable for following up on orders, monitoring deadlines, and ensuring that production schedules are met.
• Problem Resolution: When issues arise, CSRs resolve them swiftly and effectively. This includes troubleshooting problems, coordinating with relevant teams to find solutions, and communicating customer updates.
• Billing Accuracy: CSRs are accountable for coordinating with estimators or account managers to ensure that billing reflects any changes made during proofing or production stages. They must ensure that invoices are accurate and match the final deliverables.
• Compliance with Company Policies: CSRs must adhere to company policies and procedures, including quality control, communication standards, and data handling.
• Documentation and Record-Keeping: CSRs are responsible for maintaining accurate records of customer interactions, order details, and any changes or issues during the service process. Proper documentation is essential for accountability and future reference.
• Time Management: CSRs must manage their time effectively to handle multiple tasks and projects simultaneously while meeting deadlines and maintaining quality standards.
• Continuous Improvement: CSRs should actively seek ways to improve processes, enhance customer experiences, and contribute to the company's overall success by providing feedback and suggestions based on customer interactions.
  

Responsibilities:

The focus of this position consists of the following areas:

• Customer Interaction and Satisfaction:
  • Serve as the main point of contact for customers, providing friendly and professional support.
  • Respond promptly to customer inquiries regarding pricing, job status, and other service-related questions.
  • Address customer concerns or complaints, focusing on finding practical and satisfactory resolutions.
  • Build and maintain strong customer relationships by understanding their needs and providing personalized service.
• Order Management:
  • Accurately process customer orders, including job entries, change orders, and updates, to ensure that all details are correct and aligned with customer expectations.
  • Track and manage orders throughout production, ensuring deadlines and quality standards are met.
  • Implement any necessary changes or adjustments to orders in response to customer feedback or production requirements.
• Communication and Coordination:
  • Facilitate clear and effective communication between customers and internal teams, such as sales, production, pre-press, and billing.
  • Provide timely updates to customers and internal stakeholders regarding the status of orders, production timelines, and any potential issues.
  • Coordinate with estimators or account managers to ensure accurate billing that reflects any changes occurring during the proofing or production stages.
• Problem Solving and Issue Resolution:
  • Proactively identify potential issues that could impact customer satisfaction or order fulfillment and work to resolve them promptly.
  • Collaborate with relevant teams to troubleshoot and resolve production or service-related problems.
  • Escalate complex issues to management when necessary while keeping the customer informed of the progress.
• Documentation and Record-Keeping:
  • Maintain detailed records of customer interactions, order specifications, changes, and resolutions to ensure accuracy and accountability.
  • Prepare documentation for billing and invoicing, ensuring all information is accurate.
• Process Improvement:
  • Provide feedback to management on customer trends, recurring issues, and opportunities for process improvement.
  • Participate in team meetings and training sessions to stay updated on new products, services, and processes.
• Time Management and Multitasking:
  • Manage multiple customer accounts and projects simultaneously, prioritizing tasks effectively to meet deadlines.
  • Balance individual responsibilities with team collaboration, ensuring that all tasks are completed efficiently.

Job Description

The CSR provides excellent customer service when taking orders over the phone, through email, and fax. This also involves promoting sales, answering inquiries, resolving customer problems, data input, data processing of orders, invoicing support, and credit claims support. The position involves intensive customer contact, so excellent "people skills" especially over the telephone, problem-solving skills, and organizational skills are required. CSRs must be comfortable using our windows-based ERP order-entry program. Knowledge of organic and natural foods is an asset. Information sharing with co-workers, teamwork, and meeting the end-of-day deadline is essential.

MAIN RESPONSIBILITIES:

Customer service requires:

• Order calls and call backs are the number one priority followed by fax, email, handheld, and online orders. All processed orders must be ready for printing asap.
• Managing email correspondence and providing excellent follow–up (within 24 hours) for customer inquiries.
• Representing Purity Life Grocery in a friendly, professional, and helpful manner to all customers over the telephone and in written email correspondence.
• Knowledge of basic “soft” sales techniques (offering substitutions for items that are out of stock or discontinued and reminders of new or ongoing special deals, where appropriate), and ability to listen to and assess customers' needs and recommend products that would fulfill those needs.
• Liaising with the sales team to ensure that customers get special services or pre-arranged pricing, on an individual basis outside of the regular monthly specials.
• Helping to familiarize new customers with our products, policies, and procedures to ensure they receive what they want, when they want it.
• The ability to remain calm and helpful when a customer is angry or upset with the service they have received. Assist to solve the problem ensuring the customer is satisfied and a repeat customer.
• Report the details for any invoicing errors or account discrepancies that may arise to the claims department.

Order entry requires:

• Entering orders from all sources – Horizon Online, handheld, phone, fax, email.
• Confirming details (such as ship date, prepay customers-notifying A/R, ship to addresses, and determining if the order meets minimum order requirements).
• Being familiar with the Order Entry system and other related modules.
• Being familiar with our products or able to access product information, including ingredients, stock level, expected arrival time of out-of-stock items, and popularity of items.
• Being familiar with recently added, deleted, and clearance items to ensure customers have up to date information when deciding on products to order.
• Being familiar with monthly special sheets and volume discounts on specific products.
• Being familiar with shipping companies' areas of service, schedules, and rates to facilitate safe, speedy, and cost-efficient delivery of goods to customers.
• Being familiar with internal procedures to ensure efficient processing of orders.

Business Partner maintenance requires:

• Accuracy in taking down information from customers and reporting it to the appropriate point person for business partner edits to ensure that problems do not occur with mailing, shipping, or accounting in the future.
• Promptness in reporting changes needed to customer information.
• Reporting changes to customer messages to ensure that special considerations are dealt with promptly and outdated information is removed.

QUALIFICATIONS + EXPECTATIONS:

• 2 years customer service and order desk experience in a high volume, fast-paced environment.
• Strong computer skills - experience with Microsoft Office and CRM or ERP.
• Familiarity with office procedures and strong computer skills.
• An interest and aptitude for customer-service.
• Excellent verbal and written communications skills, with a polite and pleasant telephone manner.
• Problem-solving skills and accurate claims reporting.
• Excellent organizational skills with the capability to move between multiple tasks and work as part of a team without direct supervision or monitoring.
• Knowledge and interest in the organic and natural industry is an asset.

.
COMPENSATION + WORKING CONDITIONS:

• This is a part-time, permanent position with a schedule of Monday to Friday, 1pm-5pm, and an expectation of working full hours for vacation coverage.
• The starting rate of pay is $25.31/hour.

PERKS + CULTURE:

Focus on Wellness:

• EFAP immediately upon hire.
• Discounted grocery and wellness products and lunch program.
• On-site gym.
• Dog friendly office.
• Scent-free environment.

Focus on our Community:

• Partnerships with Quest Food Exchange and The Downtown Eastside Women’s Centre.

Focus on the Environment:

• Indoor bike lock up area.
• Recycling + Composting Program.
• Partnerships with Urban Impact and TerraCycle, zero waste boxes.

APPLICATION INFORMATION:

Please apply HERE with your resume listing relevant experience. Must be located in the Lower Mainland and be able to commute to our location

Purity Life Grocery is an equal opportunity employer valuing diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ancestry, colour, place of origin, gender, gender identity, age, religion, disability, family status, sexual orientation, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in any aspect of the application process, please contact the People + Culture department.

Note: We thank everyone for their interest but only those advancing to the next stage of the recruitment process will be contacted. Only Lower Mainland candidates considered.

Purity Life Grocery is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a 100% Canadian company with locations in BC, Ontario + Quebec.

Job Description

Salary: 25

Join Our Dynamic Team as a Customer Service Representative Unlock Your Growth Potential!

Are you a motivated, entrepreneurial-minded individual who is young at heart, looking to build a rewarding career in a thriving company? Do you thrive in a fast-paced, challenging environment where your social skills, confidence, and business mindset are highly valued? If so, we want to hear from you!

About the Role: We are seeking a driven and outgoing Customer Service Representative to join our team in Surrey. This is not your average customer service job its a unique opportunity to launch your career in the automotive industry and set yourself on the path to earning over $100,000 per year!

Key Responsibilities:

• Book appointments with potential automobile sellers
• Build rapport and foster strong relationships with customers
• Conduct live vehicle appraisals
• Educate customers on their vehicle's value and our purchasing process
• Represent the company with professionalism and confidence

What Were Looking For:

• A social, likeable, and outgoing personality
• Strong communication skills and fluency in English
• A confident and well-presented demeanor
• Entrepreneurial spirit with a desire to take on challenges
• Ability to work independently and adapt to a fast-moving environment
• Valid drivers license
• Clean criminal record

What We Offer:

• Competitive hourly wage: $5/hour or commission whichever is greater
• Full-time position: 40 hours per week (weekends are mandatory)
• Career advancement opportunities with the potential to earn 100,000+ annually
• Supportive and growth-oriented team environment
• Hands-on training and development

Location:

• Based in Surrey

If you are ready to challenge yourself and grow within a company that values ambition and hard work, apply now and take the first step towards an exciting future!

Job Description

With stocking service centers located in all corners of North America, and distribution partners worldwide, Connexus Industries is a leading provider of chain and industrial manufacturing solutions.

We are growing and hiring a Customer Service Representative to be a part of the Order Desk and responsible for timely customer communication, including all customer inquiries, quotes, and orders.

Responsibilities include:

• Learn and keep current on the company’s products and services.
• Managing multiple tasks concurrently, providing quotes, and performing order entry.
• Answer customer inquiries and maintain the CRM.
• Work with production for on-time delivery and customer satisfaction.

Skills and Requirements:

• Experience with B2B sales and customer service in a manufacturing environment.
• Strong interpersonal and communication skills.
• Strong computer and technical skills.
• Good analytical skills and advanced proficiency in English written and oral.

Salary: $60,000 to $75,000 depending on experience.

Connexus offers competitive salary, good benefits, and a spacious clean work environment.

About Distinct Vancouver

At Distinct Vancouver , we work with well-known retail brands to create exceptional in-person customer experiences. Our focus is on building strong connections, increasing brand awareness, and delivering quality service that drives customer satisfaction and brand loyalty.

We are looking for a Customer Service Representative to join our Vancouver team. This role is ideal for individuals who enjoy working directly with customers, solving problems, and representing reputable brands in a professional and approachable manner.

Role Overview

As a Customer Service Representative, you will act as the primary point of contact between the customer and the brand. You’ll provide accurate information, address concerns, and ensure each customer enjoys a positive, memorable experience in a retail environment.

Key Responsibilities

• Welcome and assist customers in a friendly, professional manner
• Provide accurate and detailed information about products and services
• Resolve customer inquiries with a positive and solution-focused approach
• Maintain a clean, organized, and inviting retail or event space
• Support brand goals by building relationships and encouraging product engagement
• Collaborate with team members to meet service and performance objectives

Qualifications

• Previous experience in customer service, retail, or brand representation is an asset, but not required
• Strong communication and interpersonal skills
• Professional, approachable, and customer-focused attitude
• Ability to work in a fast-paced and team-oriented environment
• Willingness to learn about new products, services, and brands

What We Offer

• Opportunities to work with leading retail brands
• A supportive, collaborative, and inclusive work environment
• Performance-based incentives and recognition
• Ongoing training and career development opportunities

How to Apply

If you are passionate about helping customers, enjoy building relationships, and want to work in a role that values professionalism and service excellence, we would love to hear from you. Please submit your application directly through LinkedIn.

Distinct Vancouver is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

About Distinct Vancouver

At Distinct Vancouver , we work with well-known retail brands to create exceptional in-person customer experiences. Our focus is on building strong connections, increasing brand awareness, and delivering quality service that drives customer satisfaction and brand loyalty.

We are looking for a Customer Service Representative to join our Vancouver team. This role is ideal for individuals who enjoy working directly with customers, solving problems, and representing reputable brands in a professional and approachable manner.

Role Overview

As a Customer Service Representative, you will act as the primary point of contact between the customer and the brand. You’ll provide accurate information, address concerns, and ensure each customer enjoys a positive, memorable experience in a retail environment.

Key Responsibilities

• Welcome and assist customers in a friendly, professional manner
• Provide accurate and detailed information about products and services
• Resolve customer inquiries with a positive and solution-focused approach
• Maintain a clean, organized, and inviting retail or event space
• Support brand goals by building relationships and encouraging product engagement
• Collaborate with team members to meet service and performance objectives

Qualifications

• Previous experience in customer service, retail, or brand representation is an asset, but not required
• Strong communication and interpersonal skills
• Professional, approachable, and customer-focused attitude
• Ability to work in a fast-paced and team-oriented environment
• Willingness to learn about new products, services, and brands

What We Offer

• Opportunities to work with leading retail brands
• A supportive, collaborative, and inclusive work environment
• Performance-based incentives and recognition
• Ongoing training and career development opportunities

How to Apply

If you are passionate about helping customers, enjoy building relationships, and want to work in a role that values professionalism and service excellence, we would love to hear from you. Please submit your application directly through LinkedIn.

Distinct Vancouver is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.