221 Customer Service jobs in Toronto

Job Description

We are looking for a Customer Service Representative to work with us for a 1 year maternity leave. We are a global ink manufacturer and distributor that has been supplying printing inks for more than 250 years.

As one of the leading printing ink specialists and raw material manufacturers worldwide, we not only offer a wide range of modern ink products as well as the raw and auxiliary materials, but most importantly we put a whole lot of pride, passion, and commitment into what we do!

What you’ll do

• Enter orders provided by customers
• Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded
• Work with sales team to ensure pricing is accurate
• Communicate and coordinate with mobile and offsite technicians to ensure orders are entered and shipped as requested
• Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc
• Enter consignment counts & billing
• Ensure invoicing is completed and dispatched to customers
• Other duties as required

Skills and Qualifications:

• Motivated, self-starter
• Excellent customer service skills
• Good computer skills
• Excellent communication skills and ability to multi-task
• Bilingual in English & French would be an asset
• Proficient with Microsoft Office Suite
• Experience with SAP would be a benefit

Pay $20.00 per hour

Job Description

Salary:

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team!

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities & Duties:

• Track customer orders
• Provideexcellent customer support
  
• Accurately update and maintain spreadsheets
  
• Data management
  
• Consistently meet customers needs
  
• Sales and dispatch coordination

Qualifications:

• 2+ years customer service experience is preferred
  
• Strong command of the English language
  
• Excellent computer and typing skills
• Must have good phone etiquette and be personable over the phone
• Ability to work in a team environment

Perks of working at Quarterback:

• Competitive compensation package
• Comprehensive benefit package
• Growing, fast-paced company with opportunity for advancement
• Strong team oriented culture with numerous events organized throughout the year
• Game room
• Gym membership

Quarterback Transportationis an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative .

Job Description

About Trim Depot

Trim Depot is a market leader in the trim and door industry. Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction.

We are looking to expand our Showroom Sales Team to reduce wait times and achieve a high level of customer satisfaction. We are looking for a motivated customer orientated Sales Associate, looking to work in a fast-paced and challenging work environment. The ideal candidate must be a responsible individual with great attention to detail.

The Sales Associate will be responsible for working with our sales team in meeting sales and customer satisfaction objectives within a fast paced and changing work environment. They are responsible for invoicing customers and educating them on the various doors, baseboards & casings and other products we can offer, for their home decor. The Sales Associate will provide product/services information and resolve any emerging problems our customer accounts may face. It is vital the Sales Associate is customer oriented and respond efficiently to customer requests and inquiries using a wide range of platforms.

The goal is to facilitate sustainable growth by providing additional value through excellent customer service, to go along with our high-quality products.

• Maintaining a good relationship with customers
• Managing a high volume of incoming calls
• Identifying and assessing customers needs in order to achieve satisfaction
• Generating sales leads through cold calling and following up with quotes
• Ensure all payments are taken and paperwork filed away properly
• Assist in the development of new products
• Communicating lead times with customers
• Providing accurate, valid and complete information to customers and internal team
• Follow communication procedures, guidelines and policies

• Able to handle inventory/stock
• Proven sales experience
• Proven customer support experience
• Ability to multitask, prioritize, and manage time effectively
• Good mathematical skills
• Effective communication skills
• Good organizational skills
• Bachelor's degree
• Strong computer skills and the willingness/ability to learn a new program

• Be part of and grow with our fast-growing, dynamic team
• We'll provide you with the tools you need to develop your career and grow with our company
• Competitive salary with a performance-based bonus structure
• Full benefits package (after 3 months) and lots of office perk
• Monthly team-building outings
• Join us and become part of our growing family!

Equal Opportunity Employer

Trim Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy !

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies , Greater Toronto Top Employers , and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work® , recognized among the Best Workplaces for Women , and celebrated for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy ’s success.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances. 
• Access 24/7 healthcare with Virtual Doctor Appointments. 
• Personalize your benefits with a customizable package including options for 100% coverage. 
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
• Celebrate properly, with your birthday off PAID ! Along with 5 personal days and two weeks paid vacation.  
• For complete picture of total rewards, please click here .

A day in the life of a Customer Service Representative:

• Create positive customer experiences by responding, listening, engaging and understanding the needs of current and potential customers
• By working closely with each department, providing solutions that best fits customers based on your own knowledge
• Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
• Accurately enter data, follow scripts, maintain records and handle high volumes of calls in a fast-paced environment.
• Experience servicing customers in a multi – channel environment, phone, chat, email, social media
• Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
• Adhering to all company policies and procedures.
• Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies.

What we are looking for:

• Experience in a customer-facing measured work/call center environment considered an asset
• Excellent written and oral communication skills with the ability to create positive customer experiences
• Achievement and results-oriented individual with a positive attitude and attention to detail
• Ability to quickly problem solved and identify customer's needs
• Empathetic, compassionate and operate with integrity
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
  

Diversity, Inclusion, and Equal Opportunity Employment : 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Job Description

Salary:

Customer Service Representative

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative to join our team in Mississauga!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Abilities and Skills:

• Excellent organizational, interpersonal communication and computer skills.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications:

• 1 year of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Excellent verbal/written communication skills.
• Experienced with Microsoft Office Suite.

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities: 

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Customer Service Representative role has many daily job duties, however, there are specific core duties associated with this job:

 Answer incoming phone calls to schedule service appointments for customers.

Write Work Orders by gathering detailed information pertinent to the order or service ticket being placed from the customers and an overview of the service issue. At this point a service ticket is generated and dispatched to the technician according to priority calls and customers. Prepare monthly and quarterly service bills for customers.

ontact technicians to schedule appointments and to emergency situations.

 n Routes for technicians and drivers so they get to their destinations by the most efficient means possible.

ommunicate with Service Crews - Service dispatchers answer incoming calls from service techs, who report when they arrive at and leave jobs, and log this information into the dispatch system. This includes addressing any emergency situations service techs may encounter and relaying information to management or other departments as needed.

nswer customer questions and address customer problems, as a troubleshooting diagnosis first, and then proceed to enter the call.

aintain Customer Files by adding customer information to digital systems and log information into customer profile when scheduling a service call along with maintaining inventory levels for required stock items

Skill sets:

ommunication skills – service dispatchers use strong verbal communication skills to relay information to service techs and answer customer questions and concerns, and use strong written communication skills to record the essential details of every service job

 e management – good time management skills are critical for service dispatchers, who prioritize jobs and schedule appointments so service can be completed within regular business hours

 tomer service – service dispatchers use excellent customer service skills to speak with customers, answer incoming phone calls, manage customer problems, and address customer complaints

 puter skills – service dispatchers need basic computer skills to log information into digital dispatch systems and customer files

 titasking – service dispatchers use good multitasking abilities to handle several phone calls at once and juggle multiple service appointments in a single work day

 dership – leadership skills are essential for service dispatchers, who must direct service techs and advise them on customer service issues

 a entry – data entry skills are required for service dispatchers, who log information into digital systems

Training will be provided, some knowledge in IT or Printers a bonus but not a requirement.

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities: 

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation is available upon request for applicants and employees with disabilities.