553 Supervisor jobs in Toronto

Job Description

Job Description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.
• For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today!

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.
**Summary of Key Responsibilities**
Responsibilities and essential job functions include but are not limited to the following:
+ Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
+ Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
+ Anticipates customer and store needs by constantly evaluating environment and customers for cues.
+ Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
+ Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
+ Provides feedback to store manager on partner performance during shift.
+ Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
+ Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
+ Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
+ Discovers and responds to customer needs.
+ Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
+ Executes store operations during scheduled shifts.
+ Organizes opening and closing duties as assigned.
+ Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
+ Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
+ Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
+ Maintains regular and consistent attendance and punctuality.
+ Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
+ Follows health, safety and sanitation guidelines for all products.
+ Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
+ Utilizes operational tools to achieve operational excellence during the shift.
**Summary of Experience**
+ Customer service experience in a retail or restaurant environment
**Required Knowledge, Skills & Abilities**
+ Ability to direct the work of others
+ Ability to learn quickly
+ Effective oral communication skills
+ Knowledge of the retail environment
+ Strong interpersonal skills
+ Ability to work as part of a team
_Starbucks and its brands are an equal opportunity employer of all qualified individuals._
_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._
_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at_
Benefit Information

**Why Choose Us:**
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
**General Description:**
As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers. Your responsibilities will include conducting driver observations, leading monthly safety meetings, and maintaining compliance with company policies and industry regulations.
You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.
**As an Operations Supervisor with us, the minimum responsibilities are:**
**Operating Hours: Monday-Friday from 3AM to 12:30PM**
+ Oversee the daily operations of multiple collection routes.
+ Review daily route sheets to assess financial (P&L) and operational performance.
+ Ensure drivers complete daily safety and maintenance inspections for all company vehicles and equipment.
+ Collaborate with dispatchers to ensure timely deliveries, exchanges, and equipment repairs.
+ Plan and monitor employee schedules and route assignments, maintaining communication throughout the day until all routes are completed.
+ Participate in the recruitment process, including interviewing, selecting, and training new employees.
+ Implement performance management processes, including progressive discipline as necessary.
+ Conduct thorough incident investigations, including scene management, first incident reporting, root cause analysis, and implementation of preventive measures.
+ Manage the performance of employees through the progressive discipline process.
+ Maintain Environmental Health and Safety programs including training, meetings and required reporting of relevant EH&S issues.
+ Conducts incident investigations including scene management, first incident report and final analysis with root cause and preventative measures.
+ Ensure full compliance with company safety policies, Department of Transportation (DOT) regulations, and other applicable industry guidelines.
**What We Need From You as an Operations Supervisor:**
+ High school diploma or equivalent.
+ Prior experience in a leadership or supervisory role is preferred.
+ Possession of or willingness to obtain a valid DZ driver's license (or higher) and compliance with all DOT regulations.
+ Knowledge of OSHA, DOT, and MTO regulations.
+ Experience operating refuse collection equipment is an asset.
+ Strong data entry and analytical skills.
+ A SAFETY-FIRST mindset with a proactive approach to workplace safety.
+ Self-motivated with a strong ability to take initiative.
+ Must be able to pass all pre-employment requirements
**What You'll Get From Us as an Operations Supervisor:**
+ Competitive Wages: $85k annually + up to 10% performance bonus
+ Retirement Plan with company match; let us help you save for your future
+ Benefits; Medical, Dental, Vision
+ Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
+ Insurance: Life, Short Term/Long Term Disability
**_We thank all applicants for their interest but advise only those selected for an interview will be contacted._**
**_Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._**

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.
**Summary of Key Responsibilities**
Responsibilities and essential job functions include but are not limited to the following:
+ Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
+ Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
+ Anticipates customer and store needs by constantly evaluating environment and customers for cues.
+ Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
+ Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
+ Provides feedback to store manager on partner performance during shift.
+ Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
+ Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
+ Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
+ Discovers and responds to customer needs.
+ Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
+ Executes store operations during scheduled shifts.
+ Organizes opening and closing duties as assigned.
+ Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
+ Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
+ Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
+ Maintains regular and consistent attendance and punctuality.
+ Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
+ Follows health, safety and sanitation guidelines for all products.
+ Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
+ Utilizes operational tools to achieve operational excellence during the shift.
**Summary of Experience**
+ Customer service experience in a retail or restaurant environment
**Required Knowledge, Skills & Abilities**
+ Ability to direct the work of others
+ Ability to learn quickly
+ Effective oral communication skills
+ Knowledge of the retail environment
+ Strong interpersonal skills
+ Ability to work as part of a team
_Starbucks and its brands are an equal opportunity employer of all qualified individuals._
_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._
_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at_
Benefit Information

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.
**Summary of Key Responsibilities**
Responsibilities and essential job functions include but are not limited to the following:
+ Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
+ Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
+ Anticipates customer and store needs by constantly evaluating environment and customers for cues.
+ Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
+ Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
+ Provides feedback to store manager on partner performance during shift.
+ Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
+ Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
+ Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
+ Discovers and responds to customer needs.
+ Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
+ Executes store operations during scheduled shifts.
+ Organizes opening and closing duties as assigned.
+ Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
+ Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
+ Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
+ Maintains regular and consistent attendance and punctuality.
+ Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
+ Follows health, safety and sanitation guidelines for all products.
+ Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
+ Utilizes operational tools to achieve operational excellence during the shift.
**Summary of Experience**
+ Customer service experience in a retail or restaurant environment
**Required Knowledge, Skills & Abilities**
+ Ability to direct the work of others
+ Ability to learn quickly
+ Effective oral communication skills
+ Knowledge of the retail environment
+ Strong interpersonal skills
+ Ability to work as part of a team
_Starbucks and its brands are an equal opportunity employer of all qualified individuals._
_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._
_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at_
Benefit Information