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Operations Manager

Toronto, Ontario Acosta Group

Posted 8 days ago

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**DESCRIPTION**
**People changing the way brands connect with consumers - one experience at a time.**
Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Premium Retail Services one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.
**About the Role:**
We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. In this role, you will serve as the primary point of contact for the Canadian Ecosystem with AMER Sales Operations, Global CBM, Regional and Global Finance, and working groups for on-the-go hardware devices. You will operationalize and execute the strategy for hardware ecosystems within the budget, brand guidelines, and Canadian Point of Delivery goals and annual plans/forecasts.
**RESPONSIBILITIES**
**Essential Job Functions:**
+ Support go-to-market channel management and internal business for hardware devices.
+ Facilitate compliance management for RIB governance and financial verification across all partners/product lines. Conduct weekly coordination with teams to review forecasts for 12-month rolling time period, reconcile any variances, update reporting to multiple cross-functional teams, and quantify and communicate risk and opportunity.
+ Manage and generate reports for data and performance tracking for sales volume and budget expenditure. Ensure and develop ongoing reporting to maintain baseline data, including customer/channel, pricing and distribution mappings, which are all clear for successful business operations.
+ Regularly generate key reports for the team, ensure data accuracy, and identify key insights in the data to share with teams.
+ Conduct large-scale data analysis and modeling to identify trends and efficiency opportunities while assisting the team in generating various cuts of data and templates based on business reporting needs.
+ Track key performance metrics, including forecasts, budget planning, and budget expenditures across teams.
+ Provide ad hoc reporting and analyses efficiently and accurately. Evaluate performance inventory levels and create end-of-life plan for products at end of product lifecycle; coordinate promo plans, forecasts, budget, and inventory allocation information with various partners.
+ Act as the principal contact for an internal promotional planning tool and manage all testing, adjustments, troubleshooting, and team training for on-the-go hardware products.
+ Conduct weekly forecasting processes for hardware business, including run rate business trends, new product introductions, promotions and key sales activities that may affect the outlook and reflect the trend in the weekly sell-out forecast.
+ Collaborate with sales teams to monitor promotional plans, actualize the run rate, required budget expenditures and the performance of promotional activities. Maintain the promotional calendar for on-the-go hardware categories.
Drive efficiencies into business tracking and monitoring progress by automating processes and tools, and building new reporting views and automated dashboards via internal systems.
**QUALIFICATIONS**
**The incumbent(s) in this position should exhibit the following ACOSTA values:**
+ **People Minded** - Must show dignity and respect to all people
+ **Integrity** - Must exemplify the highest degree of ethical behavior
+ **Results Oriented** - Must show passion, pride and commitment to succeed
+ **Trust** - Must be honest, sincere and confident
+ **Teamwork** - Must build trusting relationships
+ **Innovation** - Must progress through a combination of creativity, common sense and vision
+ **Balance** - Must maintain an optimistic attitude and keep perspective on what is important in life
**Qualifications & Experience:**
+ Bachelor's degree in Business Administration, Business Management, Finance or a related field.
+ Proven experience as an Operations Manager or similar role, with a strong focus in a leadership role.
+ Experience managing teams and overseeing operational processes.
+ Experience with budgeting, forecasting, and performance improvement initiatives.
+ Proficient in Google Workspace and relevant marketing software
**Key Skills:**
+ **Leadership and Management:**
+ Ability to lead and motivate teams.
+ Strong people management skills.
+ Ability to foster a positive and productive work environment.
+ **Operational Expertise:**
+ Knowledge of operational processes and best practices.
+ Experience with process improvement methodologies (e.g., Lean Six Sigma).
+ Proficiency in using operations software and tools (e.g., ERP systems).
+ **Analytical and Problem-Solving:**
+ Strong analytical and problem-solving skills.
+ Ability to analyze data and identify trends.
+ Ability to make data-driven decisions.
+ **Communication and Interpersonal Skills:**
+ Excellent written and verbal communication skills.
+ Ability to communicate effectively with all levels of an organization.
**ABOUT US**
Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
**#DiscoverYourPath**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Sales Support
**Position Type:** Full time
**Business Unit:** Marketing
**Salary Range:** $90,000.00 - $120,000.00
**Company:** Premium Retail Services (Canada), Inc.
**Req ID:** 13276
**Employer Description:** PREM_RTL_SERV_EMP_DESC
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Operations Manager

Scarborough, Ontario Amazon

Posted 15 days ago

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Description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Operations Manager

Mississauga, Ontario JYSK Canada

Posted today

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Job Description

Job Description

Job Description

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?
As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.

The Role :

As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also assist the store management team in instilling company values and customer promises within the team and in the store.

Other duties include:

  • Following all loss prevention and key control policies to reduce shrink
  • Performing Weekly Inventory Cycle counts and periodic Full Store Inventory counts
  • Weekly ordering to ensure you have sufficient inventory
  • Following proper store opening and closing procedures, including alarm checks and security walks

What this role brings to you:

  • The possibility of being part of a dynamic team and culture
  • The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams
  • A great benefit package for full-time colleagues (including medical, vision and dental)
  • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perkopolis.
  • A free 24/7 Employee Assistance Program available to you and your family.
  • An amazing colleague discount on all JYSK products  

What you bring to the role:

  • Ability to work independently or as part of a team
  • A dynamic and positive personality with strong leadership skills
  • Flexibility to work various shifts, including evenings and weekends as required
  • 2 years experience in retail management and customer service
  • High school diploma or equivalent preferred

If this sounds like an opportunity for you, come join JYSK and experience it for yourself!

JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply.  Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic.  Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process.

Additional Information

Physical demands that are required include mobility (walking, standing, climbing, bending, etc.) and manual material handling (lifting, pushing, pulling, carrying, etc.). Movement of product by use of ladders and stock pickers is required. 

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Operations Manager

Toronto, Ontario FillaRole

Posted today

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Job Description

Job Description

Apply here -board/jobs/472/operations -manager/north-york-on

Plan, organize, direct, control and evaluate the operations

Provide a single administrative service or several administrative services as required

Be the primary contact for the sales channel to ensure that the operating procedures are followed for all purchases

Direct and advise staff engaged in providing records management, finance, purchasing, human resources or other administrative services

Direct and control corporate governance and regulatory compliance procedures within as required

Monitor and control inventory levels to ensure that we can move slow moving products through liquidation, blow out or other sales tactics.

Plan, administer and control budgets for contracts and supplies

Prepare reports and briefs for management/owners which includes evaluating administrative services

Interview, hire and oversee training for staff

Requirements

Punctual

Attention to detail

Experience working with Amazon is requirement

Able to lift up to 50 lbs

Strong negotiator

Excellent analytical skills

Organized

Strong communicator

Benefits

Apply here -board/jobs/472/operations -manager/north-york-on

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Operations Manager

Toronto, Ontario Rentokil Initial

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Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Operations Manager in Toronto, ON. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients

• Offer direction to staff in all aspects of operations, service and client care

• Responsible for managing basic financial performance of the operations, including revenue growth and expense control

• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development

• Able to work a flexible schedule, including early mornings and weekend work when needed

• Submit weekly, monthly and yearly reports, as required

• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Requirements

• Bachelor’s degree (preferred but not required)

• 3-5 years in a management role with emphasis in customer service

• Pest control management experience required

• Success in training, mentoring and coaching service professionals

• Must have excellent verbal and written communication skills

• Previous experience in a route-oriented, service environment a plus

• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations

• Must pass pre-employment background screen

• Must possess a valid driver’s license and pass motor vehicle record search

Benefits

  • Company car
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match upto 3.5%
  • Vision care

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .

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Operations Manager

Etobicoke, Ontario Pivotal Integrated HR Solutions

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Job Description

Our client, a well-established trailer rental company, is currently seeking an Operations Manager to join their team. This is a full-time, on-site position based in South/West Etobicoke.



Operations Manager

Our client, a well-established trailer rental company, is currently seeking an Operations Manager to join their team. This is a full-time, on-site position based in South/West Etobicoke.


Responsibilities:

  • Lead the day-to-day operations of the team with a strong focus on quality, efficiency, and customer satisfaction.
  • Act quickly and decisively to troubleshoot operational issues and customer concerns, ensuring timely resolutions.
  • Provide necessary leadership and guidance to the team to ensure safe and successful daily operations are executed
  • Carry out the mission, vision, and values of the company as they pertain to the operation
  • Serve as primary contact for all customer-related issues related to equipment quality, client service with team members, accidents, mishaps onsite, and necessary repairs.
  • Work successfully with cross-functional partners within the business, notably Sales, Maintenance and Construction
  • Create and successfully adhere to annual budgets in cohesion with company goals
  • Accountable for key performance indicators assigned to the Operations Department; reporting directly to the President
  • Manage day-to-day logistics for fleet movement
  • Manage the delivery and pick-up of trailers for special events.
  • Coordinate the pick-up and drop-off of all fleet units for maintenance, repairs, and operational needs.
  • Move and manage units between different lots and company locations, ensuring accurate tracking and condition oversight.
  • Supervise and coordinate activities of service technicians, cleaners, and admin staff.
  • Monitor and optimize team performance, workload distribution, and work schedules.
  • Participate in leadership and cross-functional meetings to support company-wide initiatives.
  • Proactively address service issues and resolve customer concerns with urgency and professionalism.
  • Coach, mentor, and support technicians to meet service standards and follow best practices.
  • Champion continuous improvement across service processes, safety protocols, and team collaboration.
  • Support employee development through certifications, regular coaching, and growth planning.
  • Foster a safety-first culture through personal accountability and effective team communication.
  • Collaborate interdepartmentally to ensure efficient coordination of fleet servicing and client needs.
  • Oversee preventive maintenance planning and ensure all regulatory and compliance requirements are met.
  • Partner with HR to recruit, hire, and onboard new team staff.
  • Participate in employee evaluations, job description reviews, and performance improvement discussions.
  • Contribute to the implementation of training programs and individual development plans.


Skill and Qualifications:

  • High school diploma or equivalent is required
  • Valid Ontario Driver’s License with a clean driving record.
  • Minimum 8 years of operations experience, with at least 3 years in a management role.
  • Proven leadership and team management experience.
  • Excellent problem-solving and decision-making skills.
  • Demonstrated ability to manage change and lead continuous improvement initiatives.
  • Familiarity with fleet maintenance operations; RV or HVAC experience is a strong asset.
  • Comfortable working with basic hand tools, power tools, and electrical equipment.
  • Demonstrated leadership capabilities, with a focus on team development and employee engagement.
  • Strong interpersonal and communication skills – able to lead, support, and motivate diverse teams.
  • Proficient with Microsoft Office applications (Teams, Outlook, Word, Excel).
  • Customer-focused mindset with a high attention to detail.


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Operations Manager

Mississauga, Ontario Ramudden

Posted today

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Job Description

Salary: $80,000/year

Ramudden Global (North America)specializes in traffic management, safety infrastructure, and urban traffic solutions that prioritize safety, efficiency, and environmental responsibility. Through a network of various brands and businesses, we offer a wide range of services designed to enhance road safety, streamline traffic management, and support critical infrastructure projects. From cutting-edge safety solutions to expert-led traffic control, we provide the expertise and innovation needed to tackle complex challenges. We bring a holistic approach to traffic management, safety infrastructure, and urban mobility; always prioritizing safety, efficiency, and environmental responsibility.


JOB SUMMARY

Reporting directly to the Managing Director of Ramudden Services, theOperations Manager
is responsible for leading event management and operations, including traffic control, across the Province of Ontario. This role plays a critical part in overseeing the planning and execution of events and related services, ensuring operations are carried out efficiently, safely, and in accordance with company and regulatory standards.


The Operations Manager will work collaboratively with cross-functional leadership teams to ensure our clients receive exceptional service. They are accountable for resolving operational issues in a timely and professional manner, maintaining strong customer relationships, and driving continuous improvement in service delivery.


RESPONSIBILITIES

  • Oversee the allocation of resources to ensure event and traffic control operations are executed according to project plans and service standards.
  • Provide effective leadership to direct reports, including resource planning, performance management, and addressing employee relations matters in alignment with applicable legislation and in collaboration with People & Culture.
  • Communicate daily work requirements clearly and efficiently to the Dispatcher/Scheduler and Operations Team.
  • Collaborate with People & Culture (or designate) to actively recruit and onboard employees throughout the season and as needed to meet business demands.
  • Conduct regular site visits to engage with employees and clients, ensure safety and quality standards are met, and promote exceptional customer service.
  • Serve as the primary operational point of contact for addressing and resolving client or site concerns.
  • Lead and facilitate Operations meetings, ensuring timely follow-through on action items and assigned tasks.
  • Develop and deliver ad hoc reports as requested by leadership or project stakeholders.
  • Participate in post-project reviews to evaluate outcomes, identify lessons learned, and contribute to continuous improvement initiatives.
  • Perform other duties as assigned to support evolving business needs and operational goals.



QUALIFICATIONS (OR KEY SKILLS, COMPETENCIES)

  • High school diploma or equivalent required.
  • Post-secondary education in Business, Engineering Technology, Event Management, or related professional development is considered an asset.
  • Minimum of 5 years of leadership experience in a similar operational or field-based environment.
  • Valid drivers license with a clean drivers abstract.
  • Proven decision-making and problem-solving skills, especially in high-pressure situations.
  • Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.
  • Strong attention to detail and exceptional organizational abilities.
  • Excellent interpersonal and communication skills, with the ability to engage effectively across all levels of the organization and with clients.
  • Demonstrated commitment to maintaining a safe work environment and promoting a strong safety culture.
  • Flexibility to work outside regular business hours, including evenings and weekends, as required by operational demands.

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Operations Manager

Toronto, Ontario The Wohl Group - Recruitment Made Easy!

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Job Description

We are seeking an accomplished Operations Manager to lead one of our CNC machining operations at our 120,000 sq. ft. advanced manufacturing facility in Toronto. This is a senior leadership opportunity for someone who thrives on driving performance, building high-functioning teams, and delivering complex machined components to some of the most demanding industries in the world.

As the Operations Manager, you will oversee the strategic and day-to-day operations of our machining department. You’ll ensure precision, from scheduling, to quality engineering to manufacturing and to shipping on time to customers. Foster a culture of continuous improvement, safety, and accountability. You’ll collaborate across departments, guide your team’s development, and implement processes that make our operations stronger, leaner, and more effective.

What You’ll Lead and Deliver

 Direct all aspects of production scheduling to ensure timely, quality-driven delivery to customers.
Monitor compliance with internal policies and external regulations, ensuring a safe, productive workplace.
versee staffing and workforce planning, manage shift schedules, vacation planning, and skill deployment.
se data-driven insights to evaluate departmental performance and implement corrective actions.
ead quality, engineering, and production control to align priorities and resolve bottlenecks.
hampion employee training and development, maintaining a robust skills matrix and onboarding program.
ead continuous improvement initiatives and lean manufacturing efforts with measurable outcomes.
ct as a cross-functional liaison to expedite work orders and maintain manufacturing momentum.
anage administrative tasks including timekeeping, payroll approvals, and vacation tracking.
rive a culture of engagement, coaching, and performance management with a focus on team success.
eliver 100% on time deliveries
educe non conformances
ead continuous improvements and kaizen events
rive profitability, efficiency and productivity increase month after month
ead effective forecast to meet 100% budget objectives set up by the Business.
liminate returned materials from customers and customer complaints deploying discipline and diligence in effective Process Improvements and Standard Operative Instructions

Education

ust hold a mechanical, manufacturing, aerospace of similar Engineering Degree
BA is highly preferred
ertified Black belt Sis Sigma or equivalent experience
inimum 5 years of leadership experience in CNC machining environments.
xpertise in production scheduling, workflow optimization, and shop-floor operations.
trong Knowledge of AS9100 requirements
eep knowledge in Quality Engineering, APQP, aerospace customer specs
eep knowledge on GD&T
nowledge on CNC programming
trong knowledge on using CAD, solid works or equivalent software
t least 2 years of experience as ME or QE in Aerospace company
emonstrated success in managing teams, building training programs, and fostering accountability.
trong working knowledge of safety, compliance, and quality systems; AS9100, ISO9001, or NADCAP experience is an asset.
onfident decision-making skills, strong conflict resolution, and clear communication at all levels.
echnical aptitude with hands-on knowledge of machine tools, precision measuring, and machining practices.
mindset of continuous improvement, backed by the ability to analyze data, implement changes, and lead with purpose.

***Only qualified candidates who meet all of the requirements will be contacted for interviews. Thank you for reaching out! 

Salary Range: Up to $130k

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Operations Manager

Toronto, Ontario Victoria Park Medispa

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Job Description

Salary:

Victoria Park offers the finest medispa services at our 25 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been named, for the third year in a row, the best medispa in Canada, and to have won the Consumers' Choice Award from the Canadian Spa & Wellness Awards.


We are looking for an Operations Manager in the Greater Toronto Area. Depending on the geography or mandate, in-scope may be operations of more than 1 location in collaboration with your General Manager. Reporting directly to the General Manager, this role will ensure seamless day-to-day operations in the clinic(s), aligning with company standards and goals, and operational procedures and processes.


In your role of Operations Manager you will support on-site teams, manage resources efficiently, and drive results through process and schedule optimization and creating efficiencies in the day-to-day operations. Your role in collaboration with the clinic(s) GM will be to ensure operational excellence, reinforcement of expectations in the ways of working and maximizing staff and provider schedules as well as reinforcement of roles, responsibilities and support at clinic integration of corporate initiatives.


Responsibilities will include:

1. Team & Operations Management

Manage administrative and reception staff, ensuring smooth day-to-day operations in the clinic(s)

Responsible for scheduling employees/providers and supporting staffing needs across all areas and roles in the business

Proactively identify future risks, succession/backfill needs and flag staffing gaps and opportunities and partner with GM to develop next steps and plan.

With Training team and GM provide support and training to clinic staff to enhance sales, service, and operational excellence

Assist doctors with various operational needs, including optimizing their schedules and adapt to unforeseen changes and implement solutions and plan of action

Maintain operating standards and support GM in adherence to operating budgets

Ownership of health and safety of all employees, ensuring policies and procedures are followed

Foster collaboration between in-clinic roles, and contribute to the healthy culture of the clinic

Identify efficiencies between multi- site structures where applicable

When needed support admin/coordinators/front staff gaps and staffing needs

Lead the integration of new providers/staff into the clinic and ensure a seamless onboarding process and experience


2. Patient & Client Experience

Ensure patient satisfaction by supporting exceptional customer service standards

Collaborate with the Medispa Consultation Specialist and technicians to deliver a high-quality experience

Oversee incoming referrals to ensure timely and accurate follow-up

Partner with Head office and Call center to leverage in-clinic staff to drive patient retention, traffic and lead support

Reinforce standards and processes, expectations in respect to Customer Experience expectations

Lead by example in ways of working, patient experience, dealing with complex situations and deep understanding of client needs, expectations and value proposition.

Respond to and support team with complex customers, and operational challenges and escalate as per SOP solutions and protocols


3. Financial & Billing Oversight

Oversee OHIP submission, claims, and reconciliation processes

Review and prepare physician fees for accuracy and completeness

Prepare and submit to GM: payroll, bonus calculations and other key deliverables

Maintain standards and appropriate use of key systems impacting scheduling, payables, orders etc. (Zenoti, Accuro, SP etc.)


4. Sales & Retail Performance

Drive skin care boutique revenues measured by meeting sales goals and maintaining visual merchandising standards and proactively leveraging opportunities with team members touching consultations/patient journey

Assist in branding and promoting services and product offerings

With Training team support the onboarding, development of employees on sales strategies and retail service best practices


5. Inventory & Event Coordination

Manage ordering of supplies and inventory across clinical and retail areas for your clinic or clinics

With GM support the planning and execution of client events and in clinic education to support business development and brand promotion


The following qualifications are required:

Must have a minimum of five years of experiencing working in a similar related industry

Must have prior experience successfully managing the operations and implementation of process and procedures in a B2B or B2C environment

Must have strong computer/systems acumen

Knowledge of Electronic Medical Billing Software and a bonus if experience with CRM, scheduling software.

The following qualifications are considered an asset:

Background in esthetics and/or medical esthetics

Background in sales and customer service

Experience in purchasing and inventory management

Background in merchandising


Benefits:

  • Employee Discounts:Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.
  • Continuous Learning:Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.
  • Learning Matching Fund: Each year, we provide matching funds for courses focused on self-improvement and personal development.


We appreciate your interest in the position.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.

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Operations Manager

Toronto, Ontario Tangentia

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Job Description

Job Description

Role : Operations Manager 
Location ; Toronto, ON 
Responsibilities : 

Operations Management

  • Manage and streamline daily operational processes across departments.

  • Monitor KPIs and operational metrics to ensure goals are met.

  • Identify opportunities for efficiency improvements and implement best practices.

  • Ensure compliance with company policies and Canadian workplace regulations.

Team Leadership

  • Lead, mentor, and manage the operations support team.

  • Oversee workforce planning, scheduling, and performance management.

  • Foster a culture of collaboration, accountability, and continuous improvement.

Strategic Planning and Execution

  • Support senior management in developing operational strategies and business plans.

  • Coordinate the execution of strategic initiatives and special projects.

  • Prepare regular reports and updates for leadership teams.

Vendor and Stakeholder Management

  • Maintain strong relationships with vendors, partners, and internal stakeholders.

  • Oversee contracts, procurement, and operational budgets.

  • Ensure timely resolution of operational challenges and escalations.

Compliance and Documentation

  • Ensure adherence to all operational policies and legal regulations.

  • Maintain accurate documentation of processes, workflows, and performance reports.

Skills & Competencies:

  • Strong leadership and team management skills.

  • Excellent organizational and problem-solving abilities.

  • Strong communication and interpersonal skills.

  • Proficiency in operations tools and reporting platforms.

  • Ability to manage budgets and resources efficiently.

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  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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