230 Director Of Operations jobs in Canada

Job Description

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Job Description

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Edmonton South Conference Centre, 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada, T6H 5C2VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $100,000- $137,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
**Notification to Applicants** : Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Director of Operations Location: Toronto, Ontario, CAN**
Why this is a great place to work. It all starts with the people and the culture. You will love working with colleagues who have a genuine desire to innovate and solve complex problems. This keeps us wired. Our culture is one of continuous improvement. We each come into work every day striving to make the organization a little better than it was the day before. We ask the tough questions and push each other to be bold. This occurs in an environment that fosters authenticity and transparency. There are no games. No hidden agenda. No politics. What you see one day is what you will get any other day. Qualitrol associates enjoy the autonomy, breadth of responsibility and creativity that are part of a smaller, entrepreneurial environment while leveraging resources, best practices, and career opportunities from a fortune 500 company, Fortive.
**Your Impact**
The Director of Operations will provide leadership, direction and hands-on involvement while managing personnel and processes involved in areas of responsibility. They will be responsible for driving the continuous improvement of our processes and systems in support of strategic and policy deployment objectives. The Director of Operations is responsible for leading the day-to-day operating activities along with production capacity planning, capital project justification, risk analysis, and support for new product/process introductions. Here's where you'll demonstrate your competencies: - Responsible for managing the day-to-day operations of the Toronto facility.
- Responsible for managing and mentoring of the VSLs, Supervisors, and other professional staff.
- Drive process improvements to achieve goals for safety, quality, delivery, and cost.
- Provide input and recommendations for the identification and selection of improvement projects.
- Ability to be a proactive lean leader making recommendations for the identification and selection of improvement projects and facilitation, participation, training of kaizen or project improvement teams.
- Participate in, facilitate, and/or train kaizen or improvement project teams.
- Communicate safety, quality, delivery and cost related objectives in a way that motivates the team to achieve them.
- Interface effectively with other business leaders to achieve overall goals using shared resources.
- Complete performance and development reviews for direct report associates.
- Work with Design and Implementation teams on manufacturability, capability, and reliability reviews.
- Manage labor availability to complete workload and work to enhance cross-training for increased labor flexibility.
- Assist in data collection and analysis for new business opportunities.
- Monitor departmental budgets and assist in defining annual operating and capital budgets. Has budgetary approval responsibility.
- Maintain and support the ISO9001-based quality system.
- Assist in achieving Policy Deployment and Strategic Plan objectives and participate in monthly PD reviews.
- Perform benchmarking studies as required.
- Drive "best practices" in all areas of responsibility.
- Assist in the development of the strategic plan in support of area.
- Create and lead PD at Gemba visual management process to support Level 3 PD objectives.
- Define manufacturing requirements for suppliers.
- Support key account and other special customer requests.
**Skills & Experience**
The successful candidate will be able to demonstrate the following skills and experience:
- Bachelor's degree in a technical field (physical science / engineering) or in supply chain, logistics, operations/production management or related field
- Minimum of 7 years of Operations Management experience in a complex manufacturing environment.
- Minimum of one experience leading an organization from the beginning of their lean journey - preference for multiple plant experiences.
- Experience leading teams larger than 50 employees.
- Strong leader with proven success managing and mentoring site leaders and other professional staff.
- Working knowledge of various manufacturing processes with preferences for assembly, injection molding, SMT production, CNC, plating and / or machining.
- Knowledge of quality principles and tools (problem analysis, statistical tools, design of experiments, control charts, and other quality methodologies).
- Ability to effectively interface with a variety of people at various technical and management levels.
- Strong Microsoft Office skills, data entry ability, and knowledge of databases, spreadsheets, and statistical tools.
- Working knowledge of Lean Manufacturing a must.
- Excellent presentation skills.
#LI-TD1
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Qualitrol**
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Job Description
JOB SUMMARY
The Director of Operations will play an integral role supporting the success of our manufacturing business operations. This individual is accountable for driving positive results in support of the businesses operational & supply chain goals, as well as leading operational change. Additionally, supporting the other department managers in implementing/executing changes that bring positive results. This site leadership team will lead with a strategic vision that is aligned with short and long-term goals and objectives.
This role will have an expected annual base salary of $160k-$175k CAD.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
BASIC QUALIFICATIONS:
 · Bachelors Degree business, finance, supply chain/logistics or related field and/or 10+ years of related experience with 6+ years of management experience.
 · High degree of self-motivation and dependability.
 · Ability to manage, collaborate with, and influence key stakeholders.
 · Excellent interpersonal abilities; ability to get along with diverse personalities; tactful, mature, and flexible.
 · Excellent grammar, verbal, and writing skills.
 · A strong communicator who can write and present effectively; with the ability to adjust style to fit the audience.
 · High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
 · Excellent time management and organization skills; ability to prioritize competing priorities within a complex and changing environment.
 · Demonstrates decisiveness in resolving business problems, making decisions, and identifying priorities.
 · Demonstrated track record of setting objectives, setting and achieving operational excellence performance standards, especially in a tight margin environment.
 · Ability to analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes.
 · Ability to establish credibility and be decisive but be able to recognize and support the organizations preferences and priorities.
In-depth knowledge of diverse business functions and principles (i.e. Operations, Supply Chain, Finance, Customer Service, HR, etc.)

Job Description

Job Description

About Us: Cryopak Digital is a leading provider of innovative solutions in Real Time Temperature Monitoring and (geo) Tracking technologies for the Pharmaceutical and Food logistics industry. We are dedicated to enhancing customer satisfaction and driving growth through advanced product development.

Position Overview: We are seeking a highly skilled and motivated Director of Operations to oversee the daily operations, technical team, and project management within our CVT division. This leadership role will focus on supporting our existing product line, developing future products, and collaborating closely with our Sales and Instrumentation departments to align with customer needs and market trends.

Key Responsibilities:

• Manage daily project operations and prioritize Hardware and Software Support, R&D projects.
• Establish and maintain technical documentation for all projects and manage project backlog.
• Collaborate with Sales and Instrumentation departments to understand customer needs and market direction.
• Develop a vision and product roadmap for future hardware and software products.
• Provide leadership and architecture for coding design.
• Serve as the primary liaison to upper management and Marketing for technical projects and product launches.
• Manage incoming technical support issues and assign them to appropriate team members.
• Oversee profit and loss (P&L) by managing direct and indirect labor costs.
• Develop and improve product development efficiency.
• Analyze market trends in Real Time Temperature Monitoring and (geo) Tracking to position technology for growth.
• Identify relevant trade shows, represent the company at events, and foster customer relationships.
• Research and integrate AI-driven innovations into product development, process optimization, and market analysis to enhance both short-term efficiencies and long-term strategic growth.
• Leverage AI technologies to improve hardware and software solutions, automate workflows, and enhance decision-making in product development and customer engagement.

Qualifications:

• Electrical or Software Engineering degree.
• At least 7 years of relevant work experience, including a minimum of 3 years in a management role.
• Fully bilingual in French and English, with excellent written and oral communication skills. (English is required since this position will have direct reports in Roanoke Virginia, daily meetings)
• Advanced knowledge of Hardware and Web technologies.
• Proven ability to work in a fast-paced and agile environment.
• Strong teambuilding and people management skills.
• Expertise in project management
• In-depth knowledge of Health Canada guidelines and regulations pertaining to medical devices, facilitating successful product development and market entry.
• Proven experience in the development and management of electronic medical devices and instruments, ensuring compliance with industry standards.

Why Join Us?

• Be part of a dynamic and innovative team.
• Opportunity to lead impactful projects and initiatives.
• Competitive salary and benefits package.
• A culture that promotes teamwork, excellence, and personal growth.

Cryopak Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Job Description

Salary: $115-145,000 annually

Director of Operations
Location: Muskoka, Ontario

About Us:

Lakeland Holding Ltd. is the holding company for Lakeland Power Distribution Ltd., Lakeland Generation, Lakeland Networks & Lakeland Solutions.

Lakeland Power is seeking a strategic and hands-on Director of Operations to lead and manage the utilitys Lines, Facilities, and Engineering functions. This role ensures the safe, reliable, and efficient delivery of electricity across our service territory. The Director oversees operational planning, infrastructure maintenance, capital projects, regulatory and policy compliance, and team leadership.

Key Responsibilities:

• Operational Leadership
  • Oversee operations of line crews, engineering staff, and facility maintenance.
  • Oversee the organization's policies and procedures and ensure adherence to all applicable codes and regulations.
  • Oversee emergency preparedness, including outage response, environmental hazards, public and/or personnel safety incidents and all other major business threats.
• Engineering & Infrastructure
  • Oversee planning and execution of capital and maintenance programs, including monitoring of efficiency and adherence to allotted budget.
  • Collaborate with engineering teams to ensure system reliability and regulatory compliance.
  • Oversee GIS, SCADA, and other operational technologies while fostering continual innovation and technological growth
• Facilities Management
  • Oversee maintenance and upgrades of utility-owned buildings, substations, and fleet assets.
  • Ensure facilities meet health, safety, and environmental standards.
• Strategic Planning & Budgeting
  • Develop and manage departmental budgets, capital plans, and operational forecasts.
  • Contribute to long-term strategic planning and asset management initiatives.
• Team Development & Leadership
  • Lead, mentor, and develop a high-performing operations team.
  • Foster a culture of safety, accountability, and continuous improvement for all departments and staff of all levels.
• Stakeholder Engagement
  • Liaise with municipal partners, contractors, regulators, and internal departments.
  • Represent Lakeland Power in industry forums and regulatory consultations.

Qualifications:

• Post-secondary education in Electrical Engineering, Civil Engineering, or a related technical field.
• Minimum 10 years of progressive experience in utility operations, with at least 5 years in a leadership role.
• Strong knowledge of Ontarios electricity distribution sector, including regulatory frameworks and technical standards.
• Proven experience managing line operations, engineering projects, and facility maintenance.
• Excellent leadership, communication, and project management skills.
• Valid Ontario drivers license and ability to travel within the service territory.

Preferred Assets:

• Professional Engineer (P.Eng.) designation or CET certification.

What We Bring to the Table:

• Competitive compensation package
• OMERS Pension
• Manulife Benefit Package
• Innovative work environment
• Positive & collaborative company culture
• Career development opportunities

Interested candidates should submit their cover letter and resume to 5 pm on October 13th, 2025.

Lakeland Holding Ltd. is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland offers accommodation for applicants with disabilities in its recruitment processes. If Lakeland contacts you regarding a job opportunity, please advise prior to the interview if you require accommodation. We thank all applicants, but only those selected for an interview will be contacted.

Job Description

Job Description

Salary:

About the Role:

Shiplake Properties is looking for a Director, Residential Operations to oversee the operational and service delivery of our portfolio of premium, purpose-built residential properties. Reporting to the Chief Operating Officer, you will be the driving force behind our operational excellence, team leadership, and commitment to providing a best-in-class living experience for our residents. The role also has the responsibility for departmental meetings, supplier relations, and overall maintenance of each property. This is a key leadership role that ensures our properties not only meet but exceed our high standards for service, financial performance, and resident satisfaction.

What You'll Do:

As the Director, Residential Operations, you will lead a team that is crucial to the success of our properties, directly impacting both our business goals and the daily lives of our residents.

• Lead a team by providing strong leadership, mentorship, and guidance to our residential property teams, with a focus on delivering excellent customer service.
• Oversee all residential property operations, ensuring adherence to company values, policies, and operational standards through regular property visits.
• Drive continuous improvement by implementing strategies to enhance customer satisfaction, property appearance, and resident engagement.
• Manage budgets by working with the COO and other teams to establish annual operating and capital expenditure budgets, and monitor key performance indicators.
• Act as a key liaison between residents, associates, and general managers, addressing escalated customer complaints and maintaining an open-door policy.
• Ensure compliance with all provincial and federal employment standards, human rights codes, and the Landlord and Tenant Act.
• Promote a strong culture of service and operational excellence, ensuring our properties are always maintained to the highest quality standards.

Who You Are:

We're looking for an experienced and proactive leader with a strong customer-service focus, excellent problem-solving skills, and a proven ability to lead and motivate a team.

• 8+ years of property management and supervisory experience.
• Demonstrated effective leadership, organizational and problem-solving skills.
• Self-directed and team-oriented, with excellent communication and interpersonal skills.
• Strong customer service focus.
• Knowledge of Landlord Tenancy Act.
• Knowledge and hands-on experience with Yardi, HVAC systems, preventative maintenance programs, delivery of safety training, budgeting, staff scheduling and supplies management.
• Working knowledge of safe work practices including but not limited to Occupational Health & Safety Act, WHIMIS, WSIB, sub-contractors and contracted services. Must be able to promote safe work environments through education and training as well as by policy and practice design.

Why Shiplake Properties?

We value our team members and understand they have different needs. We are proud to offer the following perks:

Core Benefits

• Variable Bonus Program
• Extended Health Coverage
• Maternity Leave Top-Up
• Employee Assistance Program (EAP)
• Paid Time Off
  
  

Professional Growth & Development

• Education Reimbursement
• Individual Development Program

Employee Rewards & Recognition

• Continuous Improvement Initiatives
• Service Awards
• Rewards Platform
• Employee Referral Program
• Performance Feedback and Reviews

The Extras

• Birthday Day Off
• Company Social Events
• Gym Membership Discount
• Collaborative Workspace
• Flexible Work Environment

About Shiplake Properties:

Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of apartment complexes tailored to different lifestyle needs. With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive.

Shiplake Properties is proud to be Certified by Great Place To Work, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work Certification is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence , and a commitment to long-term thinking .

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

#SPL

Job Description

Job Description

A market leader in the industrial manufacturing industry is looking for a Director of Operations in the GTA to oversee multiple manufacturing facilities.

Responsibilities:

·   Lead a team of Business Operations professionals, including capacity management, resource steering and planning

·   Participate on Regional and / or Global initiatives as a subject matter expert representing Operations in general

·   Build relationships across all functions and have close collaboration with branch management, practice leads and global shared services and operations team, to ensure Senior Management are fully informed of all significant operational issues

·   Partner with the business to act as a change agent, by making recommendations to achieve a target operating model. Proactively plan for and implement such enhancements and tools nationally

·   Act as the lead for the delivery of key operational projects and initiatives partnering with a shared services model including our technology and real estate teams

·   Participate in strategic planning with our senior leaders and communicate direction and priorities to leaders to ensure alignment with achieving national goals

·   Lead operational readiness for new launches of process changes, technology or other national programmes

·   Provide leadership and guidance in day-to-day operations to both your direct reports and stakeholders impacted by your operational pursuit 

Leadership Competencies:

·   Proven leadership skills that facilitates buy-in and commitment to our vision with ability to coach our colleagues and influencing skills to resolve differences of opinion or approach to ensure objectives are kept on track

·   Strong people manager and ability to work effectively in a matrix organization. Attracts, selects, develops and retains talent to meet current business needs and prepare for future challenges and growth goals

·   Effective team player with ability to demonstrate the highest level of integrity and credibility Excellent interpersonal skills, in particular conveying messages to teams and partners and proven ability to interact with senior management and partners

·   Client focused, service oriented, solutions and results oriented individual

·   Assertive and able to handle conflicts Technical Competencies

·   Demonstrated ability to think broadly, independently and strategically to provide leadership and guidance

·   Strong analytical & conceptual skillset with ability to translate ideas into practical solutions in a fast-paced environment

·   Process & business engineering expertise is essential with demonstrated examples

·   Ability to provide leadership to the team to develop goals and strategic priorities and then support the planning, coordination and monitoring of work on multiple projects and with multiple partners

·   Strong presentation skills both written and oral, specifically related to presenting to internal clients, Senior Management & Executives

·   Proficiency in various software applications, including Microsoft Office and strong knowledge of project management methodologies and tools 

Requirements:

·   University Degree and/or at least 10 years of experience in an operational/process orientated role

·   MBA focused on Strategy or Business Transformation preferred

·   PMP or Six Sigma certifications an asset 

·   Willing to travel

About Us:

JP Recruitment specialize in mid to senior level careers in the engineering & manufacturing industry across Canada. For a listing of more roles, visit #careers #jobs #manufacturingjobs #torontojobs #jprecruitment