49 IT Support jobs in Calgary

Job Description

Dream is looking for an Intern, Technical Support (8 month)!

We are always looking for the best and brightest to join our thriving community. Dream’s Technology & Transformation team is currently looking for an Intern, Technical Support to support our company wide technology operations, starting in January 2026.

The application deadline is Friday, October 24th. Selected candidates will be invited to attend a one-day assessment centre during the last two weeks of the month.

Who are you?

Don’t worry, we won’t make you do coffee runs or photocopy. As the successful candidate you are not afraid to get out of your comfort zone, whether it is taking on new tasks or actively participating and collaborating in our meetings. You have been steadily deepening your knowledge in the field and want to work with a company that has an environment where your knowledge and skills can be applied and developed.

The successful candidate wants to work on something meaningful and work with a team that is innovative, fun, and always challenging the status quo.

We want you on board because you are keen on learning from our dynamic team. In other words, we care about bringing in an entrepreneurial thinker who is looking for opportunities to learn, work hard, and have fun.

What will you do?

Below are some of the primary responsibilities you will be taking on in this role:

• Perform first level triage support via phone, email and deskside.
• Assist with organizing our support ticket inbox to better field requests efficiently.
• Logging tickets in our Service Now ticketing system and ensuring that proper details and troubleshooting steps are input for level 2 escalations as needed.
• Assisting our Support Centre team with in-office setups and moves as well as working with the senior members of the Support Centre team to assist with new employee setups.
• Meeting room technology setup and support – Checking each meeting room to ensure all technology is online after meetings begin for the day. Working with Support Centre and Level 2 support for exec meeting setups and troubleshooting.
• Helping our team ensure that all printers are online and accessible on each floor our corporate office, as well as remote sites.
• Assisting the team in keeping the IT storage room clean and organized. Ensure that new equipment received is logged and tracked into our asset management system.
• Project Support – Support the Senior Support Centre team with any project deliverables, from mobile phone deployments, laptop refreshes, software installs/un-installs etc.
• Work with Support Centre staff and Office Services to coordinate equipment shipments and equipment retrievals. This is for employee on-boarding and off-boarding.
• Other duties as needed by management and team members.

What type of experience and skills do you have?

In addition to being able to showcase your collaborative mindset and positive attitude, you need to be currently enrolled in an undergraduate or graduate program, with a focus on Business, Technology or Project Management.

These are some of the things we would like you to bring to the table:

• Currently pursuing a College diploma or University degree in IT related Studies.
• Experience in support, installation, and repair of computer equipment along with experience in software evaluation, configuration
• Knowledge of the Microsoft Windows 11 Operating System, Microsoft Office 365, SharePoint, Microsoft Teams, OneDrive, and other Microsoft products is an asset.
• Basic networking experience and knowledge of Internet access protocols (i.e., TCP/IP, LAN/WAN protocols, switches, and Internet circuits).
• Experience with mobile devices such as iPhone (iOS) and Android platforms with regards to email setup, configuration and troubleshooting.
• Experience with generative AI Tools is an asset.
• A strong independent work ethic
• Excellent troubleshooting abilities with the ability to learn new concepts, products, and technologies quickly.
• Excellent understanding of customer service including managing internal relationships.
• Exceptional organization, communication, and time management skills.

Who are we?

Dream is a leading developer of exceptional office and residential assets in Toronto, owns stabilized income-generating assets in both Canada and the U.S., and has a successful asset management business with $28 billion of assets under management across four Toronto Stock Exchange listed trusts, our private asset management business and numerous partnerships. We also develop land and residential assets in Western Canada. Dream Unlimited expects to generate more recurring income in the future as its urban development properties are completed and held for the long term. Dream Unlimited has a proven track record for being innovative and for our ability to source, structure and execute on compelling investment opportunities.

Our attitude and approach set us apart from our competitors. We are guided by our entrepreneurial spirit: we seize unconventional opportunities and try new things, approaching every project with passion and purpose.

We care about our employees. We want everyone to have a rewarding career and to work with people they like, so we provide exciting work opportunities, open work environments, and fun events. We hire constant learners, so we make sure to provide them with learning and growth opportunities.

Thanks for reading all the way through! We can’t wait to meet you.

Due to the high volume of applications, only candidates who qualify will be contacted. Interviews will be conducted in an assessment centre-style on a pre-arranged date in October 2025.

Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know and we will work with you to meet your needs.

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication. 
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:  

• An industry standard protocol that allows all services to have immediate bi-directional communication 
• Supported by third party development teams for software products 
• 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
• Remote completion capabilities with a singular shared timestamp 
• Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation

• Serve as the first point of contact for customers and Field Technicians seeking technical assistance over the phone or email.
• Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
• Create daily reports, communicate with stakeholders, and provide follow up as necessary.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Determine the best solution based on the issue and details provided by customers and Field Technicians.
• Walk the customer or Field Technician through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems, and their resolution in logs.
• Identify and suggest potential areas of improvement on procedures.

• Experience working in Information Technology (IT) is considered an asset.
• Oilfield experience is considered an asset.
• Proficient with Microsoft Office.
• Ability to research and identify solutions for existing or elusive problems.
• Capable of adapting to changing work roles.
• Proven experience as a Help Desk Technician or other customer support role is an asset.
• Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
• Ability to diagnose and resolve basic technical issues.
• General understanding of electrical circuitry.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented mindset with the ability to remain even-tempered under pressure.

Powered by JazzHR

h7RLnBQeM6

Job Description

Calling all tech enthusiasts! Are you a problem-solving, curious, and strategic Technical Support Engineer? Join us at Sidetrade, the leading global SaaS provider recognized by Gartner.(

Indulge your passion for high-availability software and performance enhancement as part of our dynamic team. Embrace the challenge, embrace the excitement – become a Technical Support Engineer and thrive! Shape the future of AI-powered Order-to-Cash at Sidetrade today. Join us in creating innovative solutions that redefine the industry!

About Sidetrade and its amazing R&D team

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success.

The role:

You will be working in our support team to really understand the challenges our customers face every day and how to solve and help them be successful. You need to be able to clearly guide them through a solution or explain our products and features to assist with any issues these customers may have.

You should apply if:

• You have 1-3 years of experience in Technical or Application Support
• Experience in client support: and client support tools knowledge is a plus
• You possess an analytical mindset; problem solver with excellent troubleshooting skills
• You have the ability to work in a shift pattern each week consisting of day 8am – 4pm, evening 4pm – 12am (based on Calgary time zone)
• You are an outstanding communicator, articulate, fluid conversationalist
• You have technical knowledge in SQL,Linux server, or Web App Support
• You are a team Player, self-starter and very proactive
• You are fluent in English

What you will be doing.

• Provide technical and functional support to our customers
• Provide innovative solutions for the customer’s functional and technical challenges
• Resolve complex issues applying analytical problem-solving skills
• Manage the escalation process working with Customer Success, Product and R&D
• Become a Product Expert and share best practices with your colleagues
• Based in North America, you will ensure the 24x5 coverage with your Europe-based colleagues

What we can offer you:

• The chance to deliver features to huge B2B customers that have 1000’s of active users every day like Expedia, Chubb, XPO and many more.
• The chance to work for a European hyper-growth European AI company with recent acquisition in US.
• The chance to work in a Guild of your choice with dedicated time available to work together on Guild-based tasks, like research, learning, mini hackathons etc.
• Full access to content so that you can self-learn
• The opportunity to work onsite or hybrid
• 9 paid holidays and 5 company holidays
• Healthcare plan (after probation)
• Pension plan

If you have previous experience in a technical or application support role and are looking for the next step in your career, we would love to hear from you!

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on

Agencies : Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

Benefits

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Salary:

About GAM Tech
GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values Teamwork, Care, Communication, Accountability, and Positive Attitude to ensure our clients receive the best possible IT support and business solutions.

Position Overview
Were looking for an enthusiastic L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, youll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. Your goal: deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.

Compensation
Total Compensation Range: $40,000 $0,000 per year
This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards.
Final offers are based on experience, technical ability, and certifications.

Key Responsibilities
Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Escalate unresolved incidents to the L2 Support Team with clear documentation and communication.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Follow established troubleshooting workflows and company best practices.
Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.
Our Current Tech Stack Includes: Microsoft 365, Azure AD (Entra ID), Intune, N-able, HaloPSA, Datto, ESET, Cisco Meraki, and Sophos.

Qualifications & Experience
1+ years of experience in IT support, help desk, or customer service role within a technical environment.
Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities with a professional, positive attitude.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
A passion for technology and learning eager to grow and advance within the team.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 are an asset but not required.

What We Offer
Total compensation package between 40,000 60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, RRSP matching, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule
Full-time, MondayFriday, on-site at our Calgary office.
Occasional evening or weekend work may be required for critical support or project-related tasks.
Our Hiring Process
1. Apply online.
2. Complete a short personality and aptitude assessment to help ensure youre a great fit for our awesome team.
3. Show off your personality in a short video interview.
4. Meet your future boss and HR leader for a deeper conversation.
5. Final chat with our CEO to make sure were the right fit for each other.
6. Start your dream job at GAM Tech!

Additional Information
We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and well ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
No phone calls or website inquiries, please.