52 IT Support jobs in Calgary

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Job Description

Job Description

Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication. 
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:  

• An industry standard protocol that allows all services to have immediate bi-directional communication 
• Supported by third party development teams for software products 
• 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
• Remote completion capabilities with a singular shared timestamp 
• Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation

Cold Bore delivers on the desire for Industry Standardized “clean” data foundation for completions’ technology and execution. Offering best practices of industry standardized format and enabling frac operations to be both Effective AND Efficient, not solely focused on NPT and avoiding extra costs, but more so the combined effectiveness with the results leading to better production, as well as efficiency.

Role Description:

Cold Bore Technology is seeking a Remote Technical Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing technical support and expertise to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology!

Responsibilities:

• Serve as the first point of contact for customers and Field Technicians seeking technical assistance over the phone or email.
• Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
• Create daily reports, communicate with stakeholders, and provide follow up as necessary.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Determine the best solution based on the issue and details provided by customers and Field Technicians.
• Walk the customer or Field Technician through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems, and their resolution in logs.
• Identify and suggest potential areas of improvement on procedures.

Requirements:

• Experience working in Information Technology (IT) is considered an asset.
• Oilfield experience is considered an asset.
• Proficient with Microsoft Office.
• Ability to research and identify solutions for existing or elusive problems.
• Capable of adapting to changing work roles.
• Proven experience as a Help Desk Technician or other customer support role is an asset.
• Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
• Ability to diagnose and resolve basic technical issues.
• General understanding of electrical circuitry.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented mindset with the ability to remain even-tempered under pressure.

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Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a Systems Programmer at Kyndryl, you'll have the opportunity to shape the very foundation of the technology that drives our world. Your work will involve developing, testing, and maintaining the software that controls a computer's operating system, hardware, and other systems software. You'll be a master troubleshooter and problem-solver, with the skills to fix even the most complex issues that arise.
Not only will you be responsible for ensuring the security of our computer systems, but you'll also work closely with other IT professionals to design and implement cutting-edge technology that keeps Kyndryl ahead of the curve.
DB2 for z/OS is a relational database management system that runs on the IBM zSystems platform. It is designed to manage core business data across an enterprise and support key business applications. DB2 for z/OS is known for its continuous availability, scalability, and high security, making it suitable for large-scale enterprise environments.
As a z/OS DB2 System Programmer you will be responsible for the installation, customization, and maintenance of the DB2 subsystem on the z/OS platform. This role involves planning, analysis, design, building, testing, consulting, and implementation of DB2-related projects. The z/OS DB2 System Programmer ensures that the DB2 environment is stable, efficient, and secure, supporting the needs of the business.
**Key Responsibilities:** The primary responsibilities of a z/OS DB2 System Programmer include:
+ Installing, customizing, and maintaining the DB2 subsystem on the z/OS platform.
+ Performing system upgrades and applying maintenance to keep the DB2 environment current.
+ Monitoring DB2 performance and tuning the system to optimize performance.
+ Providing technical support to application developers and other system users.
+ Troubleshooting and resolving DB2-related issues.
+ Participating in disaster recovery planning and testing.
+ Maintaining system documentation and procedures.
+ Ensuring system security and compliance with company policies and industry standards.
+ Collaborating with other IT teams to support business initiatives.
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Qualifications:** To be successful in this role, the candidate should possess the following qualifications:
+ Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field.
**3 years or more:**
+ Experience with DB2 system programming on the z/OS platform.
+ Knowledge of z/OS components and architecture.
+ Experience in using DB2 diagnostics tools and tooling.
+ Experience with performance analysis and tuning.
+ Solid problem-solving skills and the ability to troubleshoot complex issues.
+ Good written and verbal communication skills in **French (preferred but not required)** and in English.
+ Ability to work independently and as part of a team.
+ Experience with automation tools and scripting languages such as REXX and CLIST.
+ Knowledge of network protocols (TCP/IP & VTAM) and security (RACF/ACF/CLAS).
**Preferred Skills:** Additional skills that are preferred for this role include:
+ Experience with DB2 utilities and tools.
+ Knowledge of mainframe storage management.
+ Familiarity with disaster recovery planning and execution.
+ Experience with mainframe modernization and cloud integration.
**Work Environment:** The work environment for a z/OS DB2 System Programmer may include:
+ On-call support and participation in an on-call rotation.
+ Close collaboration with other IT teams and business units to support the company's mainframe environment.
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Overview Languages

English

Education Experience On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities Tasks

Overview Languages

English

Education

• or equivalent experience

Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Credentials Certificates, licences, memberships, and courses  Additional information Weight handling

Overview Languages

English

Education

• or equivalent experience

Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment Responsibilities Tasks