174 Customer Service Manager jobs in Brampton

Company Description

At TurenFenster, we bring high-quality European windows to North America, delivering cost-effective solutions and reliable quality that meet all standards. Our products include various frame options such as wood with exterior cladding, all-aluminum, UPVC, UPVC aluminum, and composite/fiberglass. In addition to windows, we also offer various types of interior, exterior, and garage doors. We can customize dimensions based on project requirements.

Role Description

This is a full-time, on-site role located in Toronto, ON for a Customer Service / Business Development professional. The role involves managing customer support, ensuring customer satisfaction, handling phone inquiries, and providing excellent customer service. Responsibilities also include enhancing the overall customer experience, responding to inquiries, preparing price quotations, and supporting business development initiatives.

Also being able to help in company lead and bringing sales and growth.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficient in Phone Etiquette and ensuring excellent Customer Experience
• Strong communication and interpersonal skills
• Attention to details
• Tech Savy that can work with ERP and CRM system and learn fast
• Ability to work independently and as part of a team
• Experience in the glazing industry is not mandatory
• Fresh Graduate are accepted / Bachelor's degree in Business, Marketing, Communication, or related field is preferable

Job Description

JOB DESCRIPTION

Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!

The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.

Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.

In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.

• Flexible schedules
• Very competitive earnings
• Staff pizzas
• Career growth opportunities

Domino's is an equal opportunity employer.

• Previous Domino's experience, or experience making pizzas is beneficial
• Friendly and well spoken
• Good math skills to handle cash handling for in-store customer payments
• Speak English fluently in order to serve customers
• Focus on cleanliness and personal hygiene
• Must speak English
• Must have SIN and be legally permitted to work in Canada
• Must be able to work at least two of Friday, Saturday and Sunday shifts
• Food handling certification is preferred

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Responsibilities:

• Manage incoming customer inquiries via phone and email, ensuring timely responses.
• Order entry and customer management.
• Communicate effectively with customers regarding shipping and receiving updates.
• Analyze customer needs and provide appropriate solutions.
• Track and trace shipments, providing regular updates to customers
• Generate and manage necessary shipping documentation (BOLs, PODs, etc.)
• Handle customer inquiries and complaints, providing timely and professional resolutions.
• Perform other duties as assigned to support the operations team.

Job Requirements:

• 1+ year of experience in a customer service role, preferably in transportation or logistics
• Proficiency in using phone systems for effective communication.
• Proficiency in transportation management software, Microsoft Office, Excel.
• Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.
• Strong problem-solving skills and the ability to think quickly in fast-paced situations.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

To Apply:

Please send your resume and cover letter to with the subject line: Customer Service Representative – Mississauga .

***PLEASE DO NOT CALL THE OFFICE TO APPLY***EMAILS ONLY***

Job Types: Full-time, Permanent

Pay: $34,000.00-$85,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Representative: 1 year (required)

Work Location: In person

Skyservice Business Aviation Inc.17 days ago

Mississauga, Ontario

Mid Level

part_time

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: Your future at Skyservice: Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams

This is a on-call/casual position (up to 40 hours per month) JOB QUALIFICATIONS:

• Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
• Communicate via ground/air Unicoms and radios;
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
• Maintain, monitor, and update the systems (may not be required at all locations);
• Bill and update the landing fee system (Toronto only);
• Maintain, monitor, and update the system and advise Line Service Crew accordingly;
• Remain vigilant with security protocols and situational awareness;
• Ensure communication and coordination between customers, line service, and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Answer the general number phone lines and forward the calls to the appropriate person;
• Ensure that all areas of the FBO are clean at all times;
• Ensure coffee, condiments, and snacks are restocked regularly;
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
• Any other duties as assigned.

REQUIRED SKILLS:

• Two years' experience in a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive, sees and understand the customers' needs;
• Strong organizational skills, resourceful;
• Ability to work under pressure in a fast paced environment;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Airlines and Aviation

201-500

Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. With nearly four decades of experience, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.

To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services and Aircraft Sales & Acquisition, visit

At Skyservice, we are aiming higher and reaching further to provide the best in business aviation.

Bilingual Customer Service Representative

Our client is a global medical technology company that designs, manufactures, and distributes innovative orthopedic solutions, including surgical implants, bracing, rehabilitation products, and recovery technologies. Their work focuses on helping patients regain mobility, reduce pain, and improve quality of life, while also supporting healthcare providers with advanced technologies, clinical education, and data-driven care solutions. By combining research, engineering, and customer collaboration, they deliver both surgical and non-surgical innovations that address the full continuum of musculoskeletal health.

Job Description:

• Order Processing:
  Manage orders from entry through delivery, resolving billing issues promptly. Ensure record accuracy by maintaining data integrity during the order entry process. Support fellow Customer Service team members as needed. Provide daily phone support and maintain voice and email communication activity.
• Customer Relationship Building:
  Develop and maintain strong relationships with prospects and customers, understanding their needs and providing tailored solutions.
• Data Integrity:
  Ensure record accuracy by maintaining data integrity
• Direct Billing:
  Assist patients with direct billing to insurers on certain products and therapies
• Cross-functional Collaboration:
  Work collaboratively with Sales, Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Continuous Improvement:
  Identify and suggest process improvements and contribute to knowledge base updates
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need

Education, Experience and Eligibility:

• Minimum 2+ years of experience in a customer service or inside sales support role
• Fully bilingual / fluency in both English & French

General Skills and Competencies:

• Experience working with ERP systems: Oracle, Salesforce preferable
• Strong command of MS Office Suite incl SharePoint, Power BI, MS 365 and Teams
• Accurate and timely execution with a solution-based approach
• Ability to thrive in a rapidly changing environment and manage multiple tasks simultaneously
• Versatility, attention to detail, organizational skills
• Exceptional teamwork and collaboration skills

Description
**Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. We're looking for someone in Toronto, who would ideally be able to come hang with us in real life at least once a week

As Resolvers Director, Customer Service you'll be responsible for the strategic oversight and optimization of the organization's customer-facing technical and information systems, with a strong emphasis on enhancing customer satisfaction and experience. In this leadership role, the Director leads the Support Team, driving operational efficiency, resource allocation, and continuous improvement initiatives. The Director also identifies and implements necessary technological advancements to meet evolving customer support needs, ensuring the team has the tools and training required to excel. Additionally, the Director plays a critical role in leading the adoption of new apps and software, providing guidance and education to the support team in preparation for upcoming feature releases and ensuring seamless customer interactions.

About Resolver:**
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row

Your day to day - let's break it down:
Team Management (60%)

• Lead the Application Support team, setting clear objectives and facilitating the achievement of team OKRs
• Provide up-training opportunities to empower the team and strengthen their skill sets, contributing to the creation of a best-in-class support operation
• Partner with the Director of Support to establish and execute continuous improvement initiatives, ensuring operational excellence and customer satisfaction.
• Motivate and engage the team to go beyond performance expectations, driving high levels of morale and productivity
• Maintain up to date development goals for each team member and conduct monthly 1:1 meeting to provide guidance and feedback.
• Mentor and coach team members to help them achieve key results and develop in their roles
• Work closely with individual team members to create personalized learning and career development plans, advancing their skills and fostering growth within the company.

Operational & Strategic Focus (40%)

• Strategic Oversight & Planning: Collaborate with senior leadership to align customer service objectives with company-wide goals. Ensure the department's initiatives support the organization's vision, scaling customer service capabilities as the company grows.
• Process Optimization & Technology Advancements: Identify opportunities for operational efficiencies and innovation in customer support workflows. Evaluate and implement new tools and technologies that enhance the team's ability to deliver exceptional customer service, ensuring all processes are scalable and future-proof.
• Data-Driven Decision Making: Utilize data and customer feedback to analyze trends, identify root causes of recurring issues, and develop strategies to reduce customer friction and improve satisfaction. Ensure key performance indicators (KPIs) and service-level agreements (SLAs) are met or exceeded.
• Cross-Functional Collaboration: Partner with Product, Engineering, and other departments to ensure seamless customer experiences. Provide feedback on product performance, report emerging customer issues, and contribute to feature improvements and service enhancements.
• Escalation & Critical Issue Management: Oversee high-priority escalations, ensuring that complex or sensitive customer issues are resolved promptly and to the customer's satisfaction. Use these opportunities to drive improvements in processes and train the team in handling challenging cases.

What you will bring:

• Extensive Experience in a customer service, support, or technical operations leadership role, ideally within a B2B SaaS or technology company.
• Bachelor's Degree in a related field (e.g., Business Administration, Computer Science, Engineering) – an advanced degree is a plus.
• Proven Leadership Experience in managing and developing high-performing teams, with a focus on coaching, mentoring, and achieving team success.
• Strong Strategic & Operational Expertise with a track record of implementing scalable processes, technology solutions, and continuous improvement initiatives.
• Exceptional Communication Skills (both written and verbal), with the ability to influence at all levels of the organization.
• Deep Knowledge of SaaS/Software Industry trends, customer service tools, and best practices for driving customer satisfaction and loyalty.
• Experience in Cross-Functional Collaboration, working closely with product, engineering, and other departments to drive customer-centric solutions.
• Data-Driven Decision Making – Strong analytical skills to assess KPIs, derive insights, and inform business strategies.
• Experience with Advanced Customer Support Technologies (e.g., CRM systems, AI-driven support tools, ticketing platforms)

What We'll Give You In Return
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote

Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, we'd like to meet you. Click below to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at (email protected)

We're Hiring:
Senior Bilingual Customer Service Representative

This is a fantastic opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong client relationships while delivering service excellence.

About the Role:

As a Sr. Customer Service Representative, you'll oversee customer operations and be the strategic point of contact for assigned accounts. You'll lead a customer service team, manage the full order lifecycle (from intake to invoicing), and ensure timely resolution of client issues. You'll also play a key role in improving internal processes and enhancing customer satisfaction.

Key Responsibilities:

• Lead, mentor, and develop a high-performing Customer Service team
• Create and maintain training materials and process documentation
• Process customer orders via phone, email, fax, or EDI and ensure data accuracy
• Resolve customer queries around order status, pricing, shipping, and quality
• Support sales and cross-functional teams with account inquiries
• Escalate and address customer complaints efficiently
• Provide process improvement recommendations

What You Bring:

• 5–7 years of experience in a customer service role
• Fluent in English and French (spoken and written)
• Strong time management and multitasking skills
• Proficient in MS Office with fast, accurate typing
• Able to work independently and solve problems under pressure
• Detail-oriented with a strong focus on process and accuracy
• Excellent written and verbal communication skills

Nice to Have:

• ERP system knowledge
• Background in edge banding or the furniture manufacturing industry
• Telecommunications experience

Location: On-site | Kleinburg, Ontario

Language Requirement: English & French (Bilingual)

Type: Full-time | Permanent

Interested or know someone who'd be a great fit? Apply now or message us to learn more about this opportunity