197 Customer Service Representative jobs in Mississauga

Job Description

Job Description – Customer Service Representative Title Customer Service Representative Reports To Office Coordinator   Summary The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.   Job Duties * Maintaining and growing sales relationships with existing clients * Identifying and soliciting potential clients * Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items * Providing input into product design where goods or services must be tailored to suit clients' needs * Developing sales presentations, proposals, or other materials to illustrate benefits from use of good or service * Estimating costs of installing and maintaining equipment or service * Preparing and administering sales contracts and maintaining customer records * Consulting with clients after sale to resolve problems and to provide ongoing support * Handling Customer’s phone ordering.   Requirements * High school diploma or GED required * A certificate or diploma in a related field preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude * Strong skills for sales

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities: 

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid
Salary: $45,000 CAD plus bonus and benefits
Vacancy Status: Existing vacancy

What you will do:

In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. Our Customer Service Representatives work in a fast-paced environment and are expected to uphold WPO's core values while maintaining high-quality customer service. Telephone skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated self-starters.

Responsibilities:

• Assess the needs of employees through targeted questioning.
• Gather personal information and details about the individual requiring care.
• Provide clear explanations of the issues and needs.
• Obtain desired geographic locations for referral searches and any personalized criteria.
• Deliver high quality customer service through written and verbal interactions with our clients and providers.
• Conduct research using our internal database, websites, and local organizations to find referrals that meet the client's needs.
• Contact businesses or private individuals by phone, in order to provide confirmed matched referrals to meet the client’s needs.
• Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar.
• Perform quality assurance callbacks to our clients.

• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational, relationship-building and interpersonal communication skills.
• Ability to maintain high quality work in all aspects of the position.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ( -notice-for-recruitment/).

Powered by JazzHR

YzG7dpNZIN

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities: 

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Customer Service Representative - Desjardins Agent Team Member

Location: Markham
Type: Full Time

Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions to protect what matters most to our customers. Our Desjardins Insurance Agency located in Markham, Ontario is currently expanding and seeking multiple highly motivated and customer-oriented individuals to join our team as Insurance Account Representative.

Responsibility:

1. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
2. Work with the agent to establish and meet marketing goals

Requirements:

1. Compassionate
2. Accountable
3. OTL license (must have before starting the position)
4. Excellent communication skills - written, verbal and listening
5. Basic Microsoft office skills
6. Must fluent in Mandarin, Cantonese and English

Compensation:

1. Base salary: $50,000
2. group bonus
3. Life and living benefit up to $200/month after probation
4. Health Benefits
5. Paid vacation

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Annabella Bai - Desjardins Insurance Agent

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Build trusted relationships with customers over the phone, virtually, and in person
• Educate clients on insurance coverages, taking the time to understand their needs and tailor solutions
• Follow up with leads using our proven quote program to grow the customer base
• Provide support on billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve the customer experience

• 2+ years of experience in customer service, retail, sales, or hospitality
• Ability to multitask in a fast-paced environment
• Strong verbal and written communication skills
• Passion for helping others and a genuine desire to make a difference
• Confidence in using technology and office software
• Willingness to obtain your Property & Casualty license (we can help!)
• Ability to work in-office and ideally live locally

Job Description

We are seeking a motivated and friendly Entry-Level Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and accurate assistance via phone, email, and chat. This is a great opportunity for someone who enjoys helping others and wants to build a career in customer support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.

• Provide accurate information about products, services, and policies.

• Assist customers with order tracking, returns, exchanges, and general support.

• Document customer interactions and follow up as needed.

• Collaborate with other departments to resolve customer issues efficiently.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Meet or exceed performance metrics including response time, customer satisfaction, and resolution rate.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and stay organized in a fast-paced environment.

• Basic computer skills and familiarity with CRM systems (training provided).

• A team player with a positive attitude and a willingness to learn.

How to Apply:
Submit your resume and a brief cover letter explaining why you’re interested in the role. We look forward to meeting you!

Let me know if you want this adapted for a specific industry (e.g., retail, tech, healthcare).

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

Job Description

Customer Service Representative - Desjardins Insurance Agent Team Member

Location: Barrie, ON
Type: Full Time

Position Overview:

Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for you!

Desjardins is the largest cooperative financial group in Canada, and one of the largest employers in the country.

Everyday is an adventure and you will be there to help your community and clients achieve their goals and protect their families with tailored solutions that are unique to their individual needs.

Your role with a Desjardins Agent is crucial to Desjardins success as our clients are at the heart of everything we do. You'll support clients for all of their insurance needs, through inbound and outbound calls, digital channels.

An opportunity for you to grow, learn and lead, you'll be supported in your professional development and encouraged to grow a rewarding, succesful career with us.

Responsibilities:

With each conversation you will be playing a key role in the clients happiness and representing the Desjardins brand. you will:

• Provide customers with the best solutions and offer advanced guidance and expertise on how Desjardins products can help them meet their Insurance needs now and in the future.
• Deliver outstanding inbound and/or outbound advice and service and/or sales for transactions related to Insurance products and services with an aim to provide complete and correct solutions the first time.
• Act as a process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering exemplary experiences and trusted advice.
• Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Bring your best and have fun! This is your chance to make an impact and define your career! Embrace the challenge and make meaningul contributions that help deliver results, achieve a rewarding career and support our clients!

You are the voice of Desjardins! Every interaction makes a difference in the lives of our clients!

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience
• Property & Casualty license (preferred/must be able to obtain)
  • We will help successful candidates obtain licensing

Training will be provided for approved candidates.

Competitive compensation package with salary, uncapped commission, vacation and personal days, benefits. (Expected earnings: $50,000+)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees

We welcome applications from people with disabilities. Accommodations are available upon request for applicants in all aspects of the recruitment process

Job Description

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. 

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. 

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. 

Here’s what drives us: 

• People First – We lead with care, connection, and respect. 
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence. 
• Safety – Built into every move we make. 
• Results – High standards. Real outcomes. 
• Innovation – We push boundaries and never settle. 

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.  

Compensation: $60,000 + Commission

Position Overview:

The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations.

This position requires someone who is highly organized, detail-oriented, and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential, as is a proactive approach to managing exceptions and customer needs.

Key Responsibilities:

• Serve as the main point of contact for day-to-day communication with carriers and suppliers.
• Schedule pickups and track shipments to ensure on-time delivery and service performance.
• Monitor transportation milestones and proactively resolve delays, exceptions, or service issues.
• Coordinate with drivers, shippers, and receivers to ensure freight is loaded properly and in compliance with customer-specific requirements.
• Collaborate with accounting to resolve billing discrepancies and respond to client and carrier invoice inquiries.
• Utilize Transportation Management System (TMS) and internal rating tools to manage operational tasks efficiently.
• Work closely with the Account Manager to implement solutions for escalated or non-standard situations.
• Assist in launching new customer accounts, ensuring both client and internal requirements are met.
• Support preparation and delivery of customer performance reports (daily, weekly, monthly).
• Address delivery issues promptly and follow standard claims procedures to ensure timely resolution.
• Collaborate with dispatch, compliance, and billing teams to maintain smooth workflow and communication.
• Perform other administrative and operational duties as required.
• Support afterhours coverage as needed for urgent updates and load issues outside regular business hours.

Required Skills:

• Excellent communication skills (verbal and written).
• High attention to detail with the ability to manage multiple time-sensitive tasks.
• Strong customer service orientation and conflict resolution skills.
• Ability to work independently, with sound judgment under pressure.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Experience:

• 1–3 years of experience in logistics, transportation, or supply chain preferred
• Experience using a TMS platform 
• Bilingual candidates (Spanish preferred) are strongly encouraged to apply.

Additional Details:

• Compensation: Base salary of $60,000 CAD, plus commission structure based on account performance.
• Work Schedule: Full-time. Occasional afterhours availability required during peak periods or for time-sensitive shipments.