4,401 Customer Service jobs in Canada
Lumber Yard Associate Part time
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape! Your skills and commitment will ensure a quality customer experience and a safe, organized work environment.
Your role: Provide customers with expert advice and assistance for their lumber and building material needs
Assist customers in loading product safely and efficiently
Check invoices and verify correct product is provided
Assist with the daily upkeep of the department including off loading trucks, culling lumber, organizing stock, cleaning, price labelling, and maintaining pallets/stock
Maintain a clean and safe work environment for employees and customers
Opening and closing duties as needed in the Yard
Other related tasks to ensure the store runs smoothly
What we're looking for: Ability to lift 25 pounds
Knowledge of building materials is an asset
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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Customer Service
Posted 5 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
Company Details
Customer Service Associate – Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate - Customer Service Representative Type : Fulltime, Parttime
Location : Invermere, BC
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
Customer Service Associate – Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate - Customer Service Representative Type : Fulltime, Parttime
Location : Dartmouth, NS
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
Customer Service Associate – Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate - Customer Service Representative Type : Fulltime
Location : Ancaster, ON
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
Customer Service Associate – Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate - Customer Service Representative Type : Parttime
Location : Yorkton, SK
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
Customer Service Associate – Customer Service Representative – Cashier
Posted today
Job Viewed
Job Description
Customer Service Associate - Customer Service Representative - Cashier Type : Fulltime, Permanent
Location : Richmond, BC
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
Customer Service Associate –Experienced Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate -Experienced Customer Service Representative Type : Fulltime, Parttime
Location : Corner Brook, NL
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that”s involved in the community
- Working for a locally owned business
- And much more!
Responsibilities:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
Requirements / Skills
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Apply for this job
Full Name *
Email *
Phone Number *
Message to the employer (optional)
Are you legally eligible to work in Canada? *
Yes No
Do you meet the minimum age required by law to work in this province? *
Yes No
Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
Yes No
What type of employment arrangement are you seeking? *
Full-time Part-time
Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)
Have you previously been employed with Canadian Tire? *
Yes No
If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
N/A Yes No
How many years of relevant work experience do you have? *
Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years
If you were selected, how soon would you be available to start this job? *
Your Resume *
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Customer Service Specialist
Posted 3 days ago
Job Viewed
Job Description
Are you looking for a supportive, collaborative workplace where you can thrive in a dynamic team environment with inspiring leaders? You’ve come to the right place. At Sun Life , we are seeking ambitious individuals who share our values and are committed to making a positive impact every day for people around the world. If you're passionate about customer service and eager to contribute to a growing organization, we want to hear from you.
Job OverviewAs a Customer Service Specialist , you will play a key role in supporting our clients by providing exceptional service across multiple channels. You will handle both inbound and outbound communications, assist with administrative processes, and support the overall customer experience to ensure satisfaction and retention.
Key Responsibilities 1. Client Hotline Support- Monitor and manage inbound hotline calls from clients, ensuring timely and accurate resolution of requests.
- Guide clients through administrative procedures based on their needs.
- Handle policy conservation requests, providing clear information and solutions.
- Check and respond to daily messages from the telephone box.
- Receive and resolve complaints , coordinating with internal teams to ensure swift resolution.
- Conduct welcome calls for new clients and random check-ins before issuing policies.
- Perform random check calls for clients purchasing RPUL & UL products, ensuring accuracy and satisfaction.
- Address policy suspensions, unsuccessful
Company Details
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Company Overview:
We are seeking a highly organized and detail-oriented Customer Service Rep to join our growing team. Their main role is to provide information about products and services, resolve customer issues, and ensure a high level of customer satisfaction. CSRs handle inquiries via phone, email, chat, or in person, and play a key role in building strong customer relationships.
Duties and Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Resolve product or service problems by clarifying the customer’s complaint and determining the cause
- Process orders, forms, applications, and requests
- Handle returns, refunds, and exchanges in line with company policies
- Maintain records of customer interactions, transactions, comments, and complaints
- Escalate complex issues to appropriate departments or supervisors
- Follow up to ensure customer issues are resolved
- Provide feedback on the efficiency of the customer service process
- Stay up-to-date on products, services, and policies
- Meet personal/team performance targets and customer service goals
Qualifications
- High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred for some industries)
- Previous customer service or call center experience (typically 1–2 years)
- Proficiency in using customer service software, CRM systems, and Microsoft Office
- Familiarity with company products and services is a plus
- Multilingual abilities may be required/preferred depending on the role
Key Skills
- Communication Skills: Clear, empathetic, and professional communication (verbal and written)
- Problem-Solving: Ability to assess issues and provide effective solutions quickly
- Patience and Empathy: Remaining calm under pressure and understanding customer frustrations
- Active Listening: Listening carefully to customers to identify their needs and concerns
- Technical Proficiency: Comfortable using customer service tools, chat systems, and databases
- Attention to Detail: Accurate data entry and documentation
- Time Management: Prioritizing multiple tasks efficiently
- Adaptability: Ability to handle changes in policies, processes, and customer demands
- Teamwork: Collaborating with other departments to resolve issues
Compensation and Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
• • Professional development opportunities
Closing Statement:
If you are enthusiastic about Customer service and eager to join a forward-thinking team, we encourage you to apply.
EEO Statement:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Company Details
Entry level - Customer Service Coordinator
Posted 4 days ago
Job Viewed
Job Description
The Customer Service Coordinator acts as the central point of contact between customers and the company, ensuring that all inquiries, complaints, and service requests are handled promptly and efficiently. This role supports both customers and internal teams by coordinating communication, resolving issues, and maintaining customer satisfaction.
Key Responsibilities:
• Serve as the primary contact for customer inquiries via phone, email, or chat.
• Coordinate with internal departments (sales, logistics, technical support, etc.) to ensure timely resolution of customer issues.
• Track, manage, and update customer service requests in the system.
• Monitor customer accounts and ensure service levels are met.
• Handle escalated complaints with professionalism and efficiency.
• Provide product/service information to customers as needed.
• Assist in developing and implementing customer service policies and procedures.
• Generate reports on customer service performance, trends, and feedback.
• Support team training and provide guidance to junior staff when necessary.
• Maintain accurate customer records and documentation.
Qualifications & Skills:
• High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.
• Proven experience in customer service, coordination, or support role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM systems and MS Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with keen attention to detail.
Work Environment:
• Office-based or remote (depending on company policy).
• Regular interaction with customers, sales teams, and support staff.
• May involve working flexible hours, including evenings or weekends, based on business needs.