4,283 Customer Service jobs in Canada

Company Overview:

We are seeking a highly organized and detail-oriented Customer Service Rep to join our growing team. Their main role is to provide information about products and services, resolve customer issues, and ensure a high level of customer satisfaction. CSRs handle inquiries via phone, email, chat, or in person, and play a key role in building strong customer relationships.

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Resolve product or service problems by clarifying the customer’s complaint and determining the cause
• Process orders, forms, applications, and requests
• Handle returns, refunds, and exchanges in line with company policies
• Maintain records of customer interactions, transactions, comments, and complaints
• Escalate complex issues to appropriate departments or supervisors
• Follow up to ensure customer issues are resolved
• Provide feedback on the efficiency of the customer service process
• Stay up-to-date on products, services, and policies
• Meet personal/team performance targets and customer service goals

Qualifications

• High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred for some industries)
• Previous customer service or call center experience (typically 1–2 years)
• Proficiency in using customer service software, CRM systems, and Microsoft Office
• Familiarity with company products and services is a plus
• Multilingual abilities may be required/preferred depending on the role

Key Skills

• Communication Skills: Clear, empathetic, and professional communication (verbal and written)
• Problem-Solving: Ability to assess issues and provide effective solutions quickly
• Patience and Empathy: Remaining calm under pressure and understanding customer frustrations
• Active Listening: Listening carefully to customers to identify their needs and concerns
• Technical Proficiency: Comfortable using customer service tools, chat systems, and databases
• Attention to Detail: Accurate data entry and documentation
• Time Management: Prioritizing multiple tasks efficiently
• Adaptability: Ability to handle changes in policies, processes, and customer demands
• Teamwork: Collaborating with other departments to resolve issues

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Customer service and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The Customer Service Coordinator acts as the central point of contact between customers and the company, ensuring that all inquiries, complaints, and service requests are handled promptly and efficiently. This role supports both customers and internal teams by coordinating communication, resolving issues, and maintaining customer satisfaction.

Key Responsibilities:
• Serve as the primary contact for customer inquiries via phone, email, or chat.
• Coordinate with internal departments (sales, logistics, technical support, etc.) to ensure timely resolution of customer issues.
• Track, manage, and update customer service requests in the system.
• Monitor customer accounts and ensure service levels are met.
• Handle escalated complaints with professionalism and efficiency.
• Provide product/service information to customers as needed.
• Assist in developing and implementing customer service policies and procedures.
• Generate reports on customer service performance, trends, and feedback.
• Support team training and provide guidance to junior staff when necessary.
• Maintain accurate customer records and documentation.

Qualifications & Skills:
• High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.
• Proven experience in customer service, coordination, or support role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM systems and MS Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with keen attention to detail.

Work Environment:
• Office-based or remote (depending on company policy).
• Regular interaction with customers, sales teams, and support staff.
• May involve working flexible hours, including evenings or weekends, based on business needs.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking a highly motivated and customer-focused Customer Service and Support Representative to join our growing team. In this role, you will be responsible for ensuring a positive experience for our customers by providing timely and accurate support across multiple channels, including phone, email, and chat.

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service problems by clarifying issues, determining the cause, and providing appropriate solutions.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain detailed records of customer interactions in our CRM system.
• Provide feedback to management on recurring customer issues and potential improvements.
• Stay up-to-date with product knowledge, policies, and company updates.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• 1+ years of experience in a customer service, support, or help desk role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Comfortable using CRM tools, ticketing systems, and general office software.
• A positive attitude and ability to stay calm under pressure.

• Health, Dental & Vision Insurance
• Flexible Scheduling Options
• Remote Work Opportunities
• Paid Time Off & Holidays
• Professional Development & Training
• Opportunities for Career Advancement
• Inclusive and Supportive Team Culture.

We are seeking a friendly, patient, and solutions-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for providing timely and accurate support via phone, email, chat, or social media.

• Respond promptly and professionally to customer inquiries
• Resolve product or service problems by clarifying customer complaints, determining the cause, and offering solutions
• Process orders, forms, applications, and requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to appropriate departments or supervisors
• Provide product/service information and guidance
• Identify customer needs and suggest appropriate products or services
• Stay updated on company policies, services, and product updates
• Meet or exceed customer service performance targets (e.g., response time, satisfaction score)

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• Previous experience in customer service or a related field preferred
• Strong communication skills — both verbal and written
• Ability to stay calm and professional under pressure
• Tech-savvy and able to quickly learn new software tools
• Basic proficiency in Microsoft Office, Google Workspace, or CRM platforms
• Strong organizational and problem-solving skills
• Excellent interpersonal skills and a customer-first attitude

We are looking for a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for our customers, providing excellent service by answering inquiries, resolving issues, and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service issues promptly and professionally.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, returns, refunds, and exchanges.
• Maintain customer records and document interactions in CRM systems.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Identify opportunities to improve customer experience and provide feedback to management.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support team goals by meeting service metrics (response time, resolution time, satisfaction scores).

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support or client-facing experience.
• Strong communication, active listening, and interpersonal skills.
• Ability to handle difficult situations with patience and empathy.
• Basic computer literacy; experience with CRM or ticketing systems is a plus.
• Strong problem-solving and time-management skills.
• Ability to work independently and as part of a team.

The Customer Service and Support Representative will be the frontline of our company, delivering exceptional service to customers through various communication channels, including phone, email, and live chat. The primary responsibility is to address customer inquiries, resolve issues, and provide information about products and services in a professional and friendly manner.

Key responsibilities include assisting customers with order processing, troubleshooting technical issues, managing returns and exchanges, and ensuring customer satisfaction. This role also involves maintaining accurate records of customer interactions, feedback, and complaints using our CRM system.

To succeed in this role, candidates should have excellent communication skills, both verbal and written, and be able to handle customer concerns with empathy and patience. A problem-solving mindset, attention to detail, and the ability to work well under pressure are essential. Previous experience in customer service is preferred, and a solid understanding of our products and services will be provided during training.

Contact Center Customer Service Representatives (CSRs) perform a wide range of tasks related to Hinton McCurry LLC eligibility determination or recertification. Responsibilities can include completing any task necessary to assist in the determination of MHN eligibility including processing applications, updating case information, and processing case reviews. Work is conducted via phone or through offline systems. Processes can be lengthy and intricate. CSRs must be adaptable as tasks vary throughout the day. Qualified candidates possess at least two years of experience in telephone customer service and problem resolution. They must have excellent reading and comprehension skills and be proficient in interpreting and applying federal and state laws, program policies, and procedures. The role demands the ability to thrive in a fast-paced environment with high call/task volume, requiring minimal idle time between tasks.

Job Description

Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.

Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.

Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.

Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.

Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.

Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.

Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.

Meets or exceeds daily standards for performance, accuracy, customer service, and quality.

Participates in training activities as needed.

Performs other related work as assigned.

Experience/Skills

Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.

Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.

Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.

Skill in handling client behaviors such as fear, hostility, and aggression.

Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.

Ability to adapt to changes in policy, procedures and work assignments.

Ability to operate a personal computer and use automated technology to establish and maintain case records.

Ability to understand, explain and apply federal and state laws, program policy and procedures.

Ability to communicate effectively with applicants, recipients, the general public, and other employees.

Exceptional customer service skills.

Must have a high school diploma or GED equivalent.

Don't delay apply today!

Job Types: Full-time, Contract

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

Scope of Duties and Responsibilities of a Customer Service Representative

The role of a Customer Service Representative is vital to ensuring customer satisfaction and maintaining strong client relationships. While responsibilities may vary depending on the organization’s products or services, the position typically involves a wide range of duties. These include identifying and recommending suitable products or services that align with customer needs, as well as responding to inquiries in person, over the phone, by email, or through online chat platforms.

A key responsibility is to address and resolve complaints in a professional and timely manner, ensuring that customers have a positive experience at every point of interaction. Representatives are also expected to develop and maintain a comprehensive understanding of the company’s products, services, and policies to provide accurate information and solutions.

In addition, the role involves processing orders, managing transactions, accepting payments, and issuing refunds when necessary. Customer Service Representatives may also be responsible for documenting customer interactions, providing feedback to improve services, and assisting in the development of customer support strategies that enhance satisfaction and loyalty.