4,427 Customer Service jobs in Canada

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

• Excellent customer service skills
• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

Your role: Greet customers and ensure a good customer experience
Assist customers in loading products in their cart or vehicle
Bring carts for customers who need assistance and collect carts in the parking lot
Assist the customer service and checkout teams
Return all merchandise left at the returns desk to the appropriate departments
Stay informed of promotions and flyers
Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
Other related tasks to ensure the store runs smoothly

What we're looking for: Excellent customer service skills
Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping to resolve issues, answer inquiries, and provide an exceptional experience across all communication channels.

• Respond to customer inquiries via phone, email, live chat, or in-person, providing accurate and timely information.
• Handle and resolve customer complaints with professionalism and empathy.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions, transactions, feedback, and complaints.
• Follow communication procedures, guidelines, and policies.
• Collaborate with other departments to ensure customer issues are resolved effectively.
• Identify and escalate priority issues to the appropriate channels.
• Provide feedback on customer service processes and suggest improvements.
• Meet or exceed performance metrics and quality standards.

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficient with customer service software, databases, and tools (e.g., Zendesk, Salesforce, Microsoft Office).
• Strong problem-solving skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.

• Experience in [industry, e.g., retail, tech, financial services].
• Bilingual or multilingual abilities are a plus.
• Familiarity with CRM systems and practices.

•  remote work option]

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

Compensation and Benefits

We are seeking a motivated and customer-focused Remote Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service and support to our clients via phone, email, and chat. This role offers the flexibility of working remotely from the comfort of your own home.

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product information and assistance to customers
• Process orders, returns, and exchanges
• Assist customers with account maintenance and troubleshooting
• Escalate complex issues to the appropriate department for resolution

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and efficiently in a remote environment
• Previous customer service experience is a plus
• Proficiency in Microsoft Office and CRM software

• Customer-focused mindset
• Attention to detail
• Ability to multitask and prioritize workload
• Adaptability and flexibility

• 1-2 years of customer service experience preferred
• Experience working remotely is a plus

We are seeking a motivated and empathetic Customer Service Representative to join our remote team. In this position, you will handle inbound calls, emails, and live chats from customers across Canada, offering product support and resolving inquiries. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding customer service.

As a remote customer service representative, you will maintain a professional and friendly demeanor, ensuring that every customer interaction is a positive experience. You’ll be trained on our products, services, and systems, allowing you to provide the most accurate and helpful solutions.

Responsibilities include:

• Responding to customer inquiries via multiple communication channels.
• Identifying and addressing customer issues promptly.
• Maintaining accurate records of customer interactions.
• Collaborating with team members to improve customer satisfaction.

Requirements:

• High school diploma (or equivalent).
• Previous experience in customer service is a plus.
• Strong communication and multitasking skills.
• Access to a quiet workspace with reliable internet.

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

Compensation and Benefits

Job Title

Customer Service Representative

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they receive an exceptional service experience.

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Process orders, applications, returns, or account updates as required.
• Maintain records of customer interactions and transactions in company systems.
• Follow up with customers to ensure satisfaction and provide additional support.
• Collaborate with other departments to ensure seamless customer service delivery.
• Meet or exceed established performance metrics such as response time, accuracy, and customer satisfaction.

• High school diploma or equivalent; college degree is a plus.
• Proven experience in customer service, retail, or call center roles preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, patient, and empathetic when handling difficult situations.
• Good problem-solving and conflict-resolution skills.
• Proficiency in MS Office and CRM/customer support software.
• Ability to multitask and manage time effectively.
• Team-oriented with a strong work ethic.

• Full-time/part-time (remote or onsite, depending on company policy).
• Flexible shifts may include evenings, weekends, or holidays.

• Competitive hourly rate or salary based on experience.
• Health, dental, and vision insurance (if applicable).
• Paid time off, sick leave, and holidays.
• Employee discounts and career development opportunities.