185 Director Of Quality jobs in Canada

Posted Friday, April 4, 2025 at 4:00 AM
The Canadian Public Accountability Board (CPAB) is Canada’s independent, public company audit firm regulator. Charged with overseeing audits performed by registered public accounting firms, CPAB contributes to public confidence in the integrity of financial reporting and is committed to protecting Canada’s investing public. CPAB promotes audit quality through proactive regulation, dialogue with domestic and international stakeholders, and practicable insights to inform capital market participants. As a leading audit regulator, CPAB reinforces public confidence in Canada’s capital markets.
CPAB was created in 2003 as a federal not-for-profit corporation by Canada’s provincial securities commissions, the federal Superintendent of Financial Institutions and the Canadian Institute of Chartered Accountants. CPAB is recognized formally by Canada’s securities regulators through their National Instrument 52-108 Auditor Oversight. CPAB is an independent body which is not part of the self-regulatory arrangements for the accounting industry.
As of January 1, 2025, 242 firms were registered with CPAB. As a result of planned CEO succession, CPAB seeks a senior executive with exceptional leadership skill and a deep knowledge of the Canadian audit environment. The CEO will further promote and deliver on CPAB’s success and reputation as Canada’s world-class audit regulator. For a principled, visionary leader with superb relationship building and communication skills, who understands the applicable regulatory environment, this represents a significant opportunity to effect change and promote partnership within the Canadian audit and regulatory arena. It is also a chance to play a leadership role within the Canadian business environment, interfacing with senior audit professionals, corporate executive teams and non-executive directors regularly. In addition, as a preeminent institution worldwide, CPAB has the scope to influence the integrity and independence of international financial reporting.
Reporting to the Board of Directors and based in Toronto, the CEO leads CPAB in achieving its mandate and vision as Canada’s audit regulator, and has the passion and capability to drive continuous improvement, internally and externally. The CEO provides strategic leadership and is responsible for day-to-day operations and management of the organization. They also serves as CPAB’s external face, representing the organisation to its various stakeholders. In this context, integrity and reputation are paramount to CPAB’s ongoing credibility domestically and on the world stage.
The CEO must balance strategic and operational choices, while achieving business excellence in serving public needs. This includes making important regulatory judgments, appropriately disclose inspection reports, and proactively developing and implementing an integrated communications and stakeholder relations strategy. They will represent audit regulation at the most senior level – forming effective relationships with audit firms, public company audit executives and board members, other regulatory bodies, provincial and federal departments and elected officials and relevant international bodies. The CEO will engage with the Board of Directors in a thoughtful and constructive manner. Supporting the Board’s governance responsibilities, they will ensure that it is provided with relevant and timely information and high quality advice. The CEO will be a very visible but humble internal leader, motivating employees and nurturing a culture of performance excellence, collaboration and talent management. Building on strong internal technical and cultural foundations, the CEO will be agile facing changing and fluid external situations. The CEO’s team of direct reports oversees functions comprising External Outreach, Risks, Inspections, Enforcement, Law, People Officer, Quality and Finance.
The ideal candidate will be a senior and highly regarded executive of the deepest integrity with a minimum of 20 years of distinguished experience in finance, audit firm management or a compatible regulatory environment. Wise and thoughtful, they can envision long-term audit and regulator challenges, anticipate future opportunities and develop and implement strategies to address them. In addition to their industry experience, they have demonstrated leadership capabilities and an interest and passion for serving the public interest and corporate accountability. The ideal candidate will have earned their CPA professional designation or has been deeply involved with the CPA community. Bilingualism is an asset.
In terms of the performance and personal competencies required for the position, we would highlight the following: Although not expected to be a technical expert on all relevant topics, they must have sufficient understanding to receive, assess and act on advice provided by staff, contribute to decision making in important situations and provide strategic directions.
• This competency could also be met by involvement in regulatory matters in one of a variety of industries, and/or by ability to deal with difficult situations with material consequences.
Has the ability to seek and analyze data from a variety of sources to support decisions in alignment with the organization's overall strategy.

• Has sound judgement and unquestioned personal integrity.
• Fosters a collaborative environment in which team members respect, challenge, and support each other to achieve superior organizational performance.
• Recognizes the importance of diversity in the workplace and ensures that the organization benefits from diverse thoughts, experiences, and expertise.
• Communicating, Building Relationships and Using Influence
• Is credible and poised, capable of commanding attention on issues of domestic and international importance in audit regulation.
• Demonstrates the necessary diplomacy, clout and credibility to foster collaboration within and beyond the CPAB community and thereby sustain a diverse network and robust exchange of ideas on current and future audit challenges.

Plans and leads the implementation of the corporation’s strategy and policies through the effective management of the firm’s day-to-day operations.
• If interested, please contact Russell Reynolds Associates at:

Senior Director, Quality Assurance & Regulatory Affairs

Join to apply for the Senior Director, Quality Assurance & Regulatory Affairs role at Loblaw Companies Limited

Senior Director, Quality Assurance & Regulatory Affairs

Join to apply for the Senior Director, Quality Assurance & Regulatory Affairs role at Loblaw Companies Limited

Get AI-powered advice on this job and more exclusive features.

Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Reporting directly to the Vice President, Pharmaceutical Sourcing and Commercial Operations, the incumbent will be responsible for Management oversight of Quality and Regulatory activities.
Duties:
The Senior Director, Quality Assurance will deliver the following:

• Provides leadership in establishing and maintaining the Quality Management Systems and Risk Management programs at SDM Inc., including the:
• Development and implementation of required Standard Operating Procedures (SOPs)
• Support all Regulatory (ex. Health Canada) inspections
• Manage and maintain current all required Regulatory licenses (ex. SDM DEL, SDM MDEL, NBCP Wholesale License etc.)
• Oversight over Health Product licensed facilities:
• Oversight over the Import Drug Products Quality Management System
• Management of the Health Canada required Computerized System Validation process
• Oversight over the Quality Management System for SDM E-Commerce site
• Management of SAP Master Data:
• Pharmacy Schedules within SAP
• All Drug, Medical Device, and NHP attributes
• Manage and lead all required Third Party Audits
• Perform any required Vendor audits and other qualification requirements (e.g., Quality Agreements)
• Internal GMP Self Inspection: Audit and report on the GMP management system to ensure its on-going effective application
• Oversight of the Product Quality Complaint Program
• Occasional travel to the various SDM sites will be required
  

• Shoppers Drug Mart
• Medisystem Pharmacy
• Central Pharmacy Services
• Sanis Inc.
• Specialty Health Network
  

• Minimum 15 years working in the GMP pharmaceutical industry in Quality Assurance
• Experience working in the Medical Device
• Must have a Bachelor of Science (or Canadian Equivalent)
• Supply Chain and Logistics experience an asset
  

• Requires an ability to apply concepts and theories to improve functions or units.
• Manages a function or unit by focusing on achievement of objectives.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress, or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
• Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
• Advanced understanding of Quality Assurance policies and procedures in a manufacturing environment
• Sound knowledge of compliance and regulatory components, auditing skills, and quality systems.
• Computer skills to produce effective reports, documents, spreadsheets, and presentations.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
• Proficiency in all Microsoft Office applications (especially Excel, Word and PowerPoint)
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Retail

Referrals increase your chances of interviewing at Loblaw Companies Limited by 2x

Get notified about new Director Quality Assurance Regulatory Affairs jobs in Toronto, Ontario, Canada.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the CompanyOur client designs and manufactures power electronics and has earned a worldwide reputation for delivering reliable, cost-effective electronics solutions and providing outstanding customer service on a global basis.
The firm’s rigorous commitment to quality is maintained throughout the design, development and manufacturing process. During development, product integrity is enhanced through a comprehensive test and qualification process that ensures a robust and reliable product in volume manufacturing.
Our client’s products are utilized by leading companies to cover a wide range of markets and serve a multitude of industries and applications, including; Telecommunications and Network Systems; Network Infrastructure Equipment and Servers; Computers and Peripherals; Data Storage Systems; Industrial Automation Systems; Medical Electronics Systems; Test and Measurement Equipment; Projection Systems.

Scope of Position

Reporting to the President the Quality Director role will involve providing leadership and expertise pertaining to the established quality systems, enhancement of quality systems, internal and external compliance auditing, and quality and productivity improvement.
This will involve crafting the overall quality vision, setting quality goals, standards and recommending the necessary organizational changes to achieve the required targets. The Quality Director will build consensus among the Senior Management Team (SMT) around a quality culture. He/She will create an environment conducive to continuous quality improvement and implement systems to nurture “Best in Class” quality excellence.
Quality processes will be implemented by the quality team under the guidance and direction of the Quality Director.

Functional Tasks

• Establish the direction for the development and administration of the organization’s quality improvement efforts. Consult with peers on the attitudes and practices of quality throughout the organization to develop an environment of continual improvement in every aspect of the company’s products and services. Act as a champion for quality.
• Direct, control and staff the Quality department to ensure appropriate support for execution of Quality plans, systems and processes.
• Establishes Quality Control plans for all product lines in manufacturing and provides training, inspection and verification tools and schedules verification audits to ensure product machining, assembly, testing and manufacturing processes conform to the Quality Control plans and guidelines.
• Establish a supplier quality program with the Supply Chain management team to track Quality of products and on-time-delivery performance of different suppliers. Review such findings periodically with the suppliers to communicate their level of performance and discuss corrective measures as required. Develop metrics for quality and vendor analysis.
• Gain understanding of customer’s quality score cards and ensure our client’s quality initiatives address, meet and exceed customer quality expectations.

Key Performance DeliverablesIn light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.

• In light of the identified responsibilities, specific performance metrics will be discussed and agreed upon prior to the successful candidate joining the organization.

Competency Profile
The following competencies listed below define the role ofDirector, Quality:

Customer/Client Orientation
Strives to provide customers/clients with personalized and efficient service. Anticipates customers’/clients’ needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction.

Quality Orientation
Strives for excellence in products, processes and/or services through
continued evaluation, enhancement and redefinition of quality standards.

Problem Solving
Draws parallels across situations and contexts. Divides problems into their individual elements. Develops several explanations or alternatives. Separates the core of a problem from its symptoms and can identify cause and effect.

Integrity & Sincerity
Inspires trust and supports others through own authenticity and following up on commitments. Maintains high ethical standards both personally and professionally. Shows consistency among principles.

Results Orientation
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.

Strategic Approach
Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.

Industry & Market Awareness
Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor’s products, services and position.

Preferred Experience / Education

The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

• Bachelors /Masters Degree in technical field (P.Eng)
• Member of ASQC or similar professional organization
• Expert knowledge of quality systems EG: ISO, Six Sigma, Lean, etc
• 10 plus years experience working in electronics manufacturing (power electronics plus)
• An understanding of the world of power supply or related custom electronic hardware technologies
• A balance of strategic vision and hands-on experience
• International experience and a willingness to travel
• Experience working in an entrepreneurial environment while adding systems and processes to enable sustained growth
• Ability to work closely with the President and other members of the SMT and develop a high level of mutual trust
• Autonomous and self motivated with ability to take charge and lead the corporate quality initiative
• 15-20 years progressive career experience in quality field, quality assurance, systems, audit etc within the hi-tech (electronics) manufacturing market sectors
• Demonstrated success implementing corporate quality initiatives
• Competitive base salary + performance bonus and benefits package

Job Description

Finance & Accounting, Process Improvement Specialist Position Overview:

Lambert Nemec Group, Winnipeg’s leader in Permanent Recruitment, has partnered with our client in the search for a Finance & Accounting, Process Improvement Specialist . This newly created leadership role is ideal for someone with a strong finance background and proven customer service expertise who thrives on solving problems, streamlining processes, and building relationships.

Reporting to senior finance leadership, the Manager will be responsible for creating and leading a service-focused function that supports internal stakeholders with Accounts Payable, Accounts Receivable, Payroll, and other finance-related inquiries. This role will focus on designing and implementing efficient workflows, resolve workflow issues, managing escalations, and ensuring every interaction is handled with professionalism and a customer-first mindset.

Responsibilities:

• Build and lead a finance service team that delivers consistent, high-quality support to internal stakeholders.
• Act as the main liaison between finance and other departments, ensuring issues are addressed quickly, accurately, and with excellent service.
• Identify recurring service or process challenges, determine root causes, and implement preventative solutions.
• Partner with technology teams to enhance ticketing and workflow systems for better efficiency and transparency.
• Create and maintain communication strategies that keep stakeholders informed of progress, timelines, and changes.
• Foster a culture of customer service excellence within the finance function.
• Lead change management initiatives to improve processes and stakeholder experience.
• Prepare and present regular reporting on service delivery performance, trends, and improvement initiatives.

Requirements:

• Professional accounting designation (Canadian CPA)
• Minimum of 5 years in finance or accounting operations leadership, with strong knowledge of AP, AR, and payroll processes.
• Proven background in customer service with the ability to manage and resolve complex issues.
• Experience implementing or managing service delivery or ticketing systems.
• Strong process improvement skills, with experience designing and rolling out new workflows.
• Exceptional communication, relationship management, and conflict resolution skills.
• Ability to balance technical finance knowledge with a service-oriented approach.
• Advanced Excel skills and strong analytical abilities.
• Desire to resolve complex problem

Rewards:

• Base salary: $85K – $100K (dependent on qualifications)
• Bonus plan
• Extended health benefit plan & matching RSP program

To Apply:
Please complete our confidential online registration at to be considered for this opportunity or send your resume (in Word format) directly to Kyne Hunt, VP of Recruitment and Advisory at , quoting Finance & Accounting, Process Improvement Specialist in the subject line.

To view other opportunities currently available, visit:
-portal/index.html#/jobs

We thank all applicants in advance. However, only those individuals who best meet our client’s specifications will be contacted. All other resumes will be kept on file for future consideration.

Join to apply for the Director of Quality role at Caseware

Join to apply for the Director of Quality role at Caseware

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a highly motivated and detail-oriented Director of Quality to join our R&D Technology Team at Caseware, a leading SaaS organization. As the Director of Quality, you will play a critical role in ensuring the stability, scalability, and security of our software, which is critical to our customer experience. You will work closely with the Quality Team to build and lead a high-performing quality team, developing robust testing strategies, and driving a culture of continuous improvement in product quality and reliability.

This is a Full time position

Location : This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King Street East, Suite 1100, Toronto, ON M5A 4T9.

Contact :

What you will be doing :

• Quality Strategy & Leadership :
• Define and execute the overall quality vision, strategy, and roadmap aligned with the company’s product and business goals
• Champion a quality-first mindset across product, engineering, and operations
• Establish quality metrics, KPIs, and dashboards to track and improve product health.
• Process & Governance :
• Implement and optimize quality frameworks, including automated testing, regression testing, and performance testing.
• Drive adoption of AI throughout delivery in the Quality organization
• Ensure alignment with security, compliance, and DevOps best practices
• Drive root cause analysis and resolution of critical production issues.
• Build, lead, and mentor a distributed team of QA Analysts
• Foster a culture of ownership, accountability, and continuous learning.
• Collaborate cross-functionally with Product, Development, DevOps, and Customer Support teams
• Transform Quality organization into Best-in-Class quality organization (for a B2B SaaS company) moving to a full SDET and cloud native skillset.
• Automation & Tools :
• Oversee the selection and implementation of test management and automation tools
• Drive and deliver increased pace of delivery via use of AI tools, embedding AI into end-to-end delivery.
• Customer-Focused Quality :
• Proactively monitor product performance in production environments and drive rapid incident resolution
• Partner with Customer Success and Support teams to integrate customer feedback into the QA process

What you will bring :

• Proven experience (8+ years) in software quality assurance, with at least 3 years in a senior leadership role within a SaaS environment
• Strong expertise in quality engineering, test automation, performance testing.
• Experience with cloud platforms (AWS), and modern tech stacks
• Familiarity with Agile / Scrum, DevOps practices, and software development life cycles.
• Exceptional leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field

What's in it for you :

Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

We are driven by impactful work . Your contributions directly affect how our clients manage financial processes and drive their success.

Recognition and rewards matter to us . We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

We embrace global opportunities . Work on international projects and collaborate with a diverse, global team.

About Caseware :

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud :

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https : / / jobs.lever.co / caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Quality Assurance

Software Development

Referrals increase your chances of interviewing at Caseware by 2x

Get notified about new Director of Quality jobs in Toronto, Ontario, Canada .

Senior Quality Assurance Manager (Audit Programs)

Director, Long-Term Care Operations Quality & Risk

Director of Operations (Business & Operational Excellence)

Senior Director, Development Clinical Quality (Americas)

Executive Director, Operations & Customer Services Delivery

Store Operations Lead - Eataly Don Mills

Manager, After-Hour Operations (Part-time)

Director of Integrated Production (Maternity Leave Contract)

VP / Data and Tech Risk and Control Quality Assurance

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Director Of Quality • Toronto, ON, Canada

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a highly motivated and detail-oriented Director of Quality to join our R&D Technology Team at Caseware, a leading SaaS organization. As the Director of Quality, you will play a critical role in ensuring the stability, scalability, and security of our software, which is critical to our customer experience. You will work closely with the Quality Team to build and lead a high-performing quality team, developing robust testing strategies, and driving a culture of continuous improvement in product quality and reliability.

This is a Full time position

Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King Street East, Suite 1100, Toronto, ON M5A 4T9.

Contact:

Taha Usmani - Senior Talent Acquisition Partner

• Quality Strategy & Leadership:
• Define and execute the overall quality vision, strategy, and roadmap aligned with the company’s product and business goals.
• Champion a quality-first mindset across product, engineering, and operations.
• Establish quality metrics, KPIs, and dashboards to track and improve product health.
• Process & Governance:
• Implement and optimize quality frameworks, including automated testing, regression testing, and performance testing.
• Drive adoption of AI throughout delivery in the Quality organization.
• Ensure alignment with security, compliance, and DevOps best practices.
• Drive root cause analysis and resolution of critical production issues.
• Team Leadership:
• Build, lead, and mentor a distributed team of QA Analysts
• Foster a culture of ownership, accountability, and continuous learning.
• Collaborate cross-functionally with Product, Development, DevOps, and Customer Support teams
• Transform Quality organization into Best-in-Class quality organization (for a B2B SaaS company) moving to a full SDET and cloud native skillset.
• Automation & Tools:
• Oversee the selection and implementation of test management and automation tools.
• Drive and deliver increased pace of delivery via use of AI tools, embedding AI into end-to-end delivery.
• Ensure comprehensive test coverage.
• Customer-Focused Quality:
• Proactively monitor product performance in production environments and drive rapid incident resolution.
• Partner with Customer Success and Support teams to integrate customer feedback into the QA process.

• Proven experience (8+ years) in software quality assurance, with at least 3 years in a senior leadership role within a SaaS environment.
• Strong expertise in quality engineering, test automation, performance testing.
• Experience with cloud platforms (AWS), and modern tech stacks.
• Familiarity with Agile/Scrum, DevOps practices, and software development life cycles.
• Exceptional leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field

What's in it for you:

️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

️We are driven by impactful work . Your contributions directly affect how our clients manage financial processes and drive their success.

️Recognition and rewards matter to us . We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

️We embrace global opportunities . Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a highly motivated and detail-oriented Director of Quality to join our R&D Technology Team at Caseware, a leading SaaS organization. As the Director of Quality, you will play a critical role in ensuring the stability, scalability, and security of our software, which is critical to our customer experience. You will work closely with the Quality Team to build and lead a high-performing quality team, developing robust testing strategies, and driving a culture of continuous improvement in product quality and reliability.

This is a Full time position

Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King Street East, Suite 1100, Toronto, ON M5A 4T9.

Contact:

Taha Usmani - Senior Talent Acquisition Partner

• Quality Strategy & Leadership:
• Define and execute the overall quality vision, strategy, and roadmap aligned with the company’s product and business goals.
• Champion a quality-first mindset across product, engineering, and operations.
• Establish quality metrics, KPIs, and dashboards to track and improve product health.
• Process & Governance:
• Implement and optimize quality frameworks, including automated testing, regression testing, and performance testing.
• Drive adoption of AI throughout delivery in the Quality organization.
• Ensure alignment with security, compliance, and DevOps best practices.
• Drive root cause analysis and resolution of critical production issues.
• Team Leadership:
• Build, lead, and mentor a distributed team of QA Analysts
• Foster a culture of ownership, accountability, and continuous learning.
• Collaborate cross-functionally with Product, Development, DevOps, and Customer Support teams
• Transform Quality organization into Best-in-Class quality organization (for a B2B SaaS company) moving to a full SDET and cloud native skillset.
• Automation & Tools:
• Oversee the selection and implementation of test management and automation tools.
• Drive and deliver increased pace of delivery via use of AI tools, embedding AI into end-to-end delivery.
• Ensure comprehensive test coverage.
• Customer-Focused Quality:
• Proactively monitor product performance in production environments and drive rapid incident resolution.
• Partner with Customer Success and Support teams to integrate customer feedback into the QA process.

• Proven experience (8+ years) in software quality assurance, with at least 3 years in a senior leadership role within a SaaS environment.
• Strong expertise in quality engineering, test automation, performance testing.
• Experience with cloud platforms (AWS), and modern tech stacks.
• Familiarity with Agile/Scrum, DevOps practices, and software development life cycles.
• Exceptional leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field

What's in it for you:

️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.