475 E Commerce jobs in Canada
E-Commerce Fulfillment Manager
Posted today
Job Viewed
Job Description
Employment Location: 301-111 Granton Drive, Richmond Hill, ON L4B 1L5
Job Type: Full Time
Position: E-Commerce Fulfillment Manager
Hours: 30 Hours/ Week
Hour Rate: $40.00/ Hour
V-SHIP is a Canadian-based logistics and transportation services provider specializing in cross-border freight, e-commerce fulfillment, and last-mile delivery solutions for domestic and international clients. V-Ship offers a full suite of services including LTL/FTL, local courier, warehousing, and customs-coordinated freight forwarding.
Our client base primarily consists of overseas sellers particularly Amazon FBA and third-party e-commerce vendors requiring end-to-end logistics support for inbound inventory shipping, customs clearance, warehouse integration, and retail distribution across Canada and the United States. V-Ship plays a critical role in enabling these clients to meet strict delivery timelines, comply with platform-specific requirements, and navigate regulatory requirements from CBSA and U.S. CBP.
The Overseas Fulfillment Services Manager is responsible for overseeing the daily operations and client service delivery for V-Ships cross-border logistics and warehousing clients, with a specific focus on Amazon FBA and third-party fulfillment sellers. This role bridges international freight, domestic distribution, and retail-style service execution, ensuring efficient movement of goods from overseas suppliers to North American end destinations.
Key Duties and Responsibilities
Plan and oversee daily operations for V-Ships overseas fulfillment clients, coordinating end-to-end logistics activities including inbound freight, customs clearance, warehousing, and last-mile delivery across Canada and the United States.
Manage service delivery for Amazon FBA clients, ensuring compliance with Amazon Seller Central requirements including labeling, packaging, shipment creation, and delivery appointment scheduling with FBA fulfillment centers.
Develop and implement operating procedures for warehouse coordination, freight consolidation, and client-specific fulfillment workflows using WMS and TMS platforms.
Supervise and support a team of logistics coordinators and front-line staff, including warehouse liaisons, dispatch personnel, and customer service representatives; assign duties, schedule shifts, and conduct performance evaluations.
Oversee customs and regulatory compliance, ensuring accurate HS codes, invoices, packing lists, and proper filing with and U.S. CBP.
Liaise with third-party carriers, brokers, and warehouse providers to ensure consistent service levels, cost-efficiency, and secure transportation capacity for domestic and cross-border freight.
Monitor and analyze key performance indicators (KPIs), including on-time delivery rates, order accuracy, inventory movement, and SLA compliance; recommend process improvements and implement corrective actions as needed.
Resolve escalated client issues related to customs holds, warehouse delays, or Amazon non-compliance; act as the senior point of contact for high-value clients requiring specialized service coordination.
Prepare monthly operational reports summarizing fulfillment metrics, carrier performance, service volume trends, and budget adherence for executive management review.
Lead recruitment, onboarding, and training of logistics and warehouse-facing personnel; deliver hands-on coaching to ensure staff are proficient in system tools, compliance protocols, and client communication.
Manage budgets, control operational costs, and support financial planning related to international fulfillment service contracts.
Ensure adherence to all regulatory and safety requirements associated with the import/export, transportation, and warehousing of goods, including cargo security, data privacy, and contractual obligations with e-commerce platforms.
Qualifications
Progressive experience in logistics coordination, cross-border freight, or third-party warehousing, including a minimum of 2 years in a supervisory or managerial capacity.
Direct, hands-on experience managing Amazon FBA shipments including product preparation, shipment creation, labeling compliance, and scheduling via carrier portals or Seller Central is strongly preferred.
Demonstrated knowledge of customs clearance procedures, including preparation and review of commercial invoices, packing lists, HS code classification, and familiarity with CBSA and U.S. CBP regulatory requirements.
Strong interpersonal and communication skills, with proven ability to manage operational staff, resolve client issues, and negotiate service agreements with carriers, vendors, and warehouse partners.
Familiarity with North American freight logistics, including LTL and FTL practices, as well as last-mile and expedited delivery services across the GTA, Ontario, and cross-border U.S. corridors.
E-Commerce Project Manager
Posted 6 days ago
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WHO WE ARE
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers.
Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley Ventures, created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies.
Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are:
OUR VALUES
- We care for our team.
- We care about the impact we have on our community.
- We serve by solving complex problems.
- We grow because growth fuels opportunities.
- We innovate always and everywhere.
- We build a business that lasts.
OVERVIEW OF THE ROLE:
We are seeking an experienced and dynamic Senior Project Manager with E-commerce expertise to join our team in New Brunswick region. In this role, you will lead and oversee complex technology projects, collaborating with cross-functional teams to ensure successful project delivery and client satisfaction. Your ability to manage projects from initiation to completion, mitigate risks, and drive results will be crucial in shaping our project management practice.
WHAT YOU’LL BE DOING IN THE ROLE:
- Plan, lead, coordinate, and oversee the implementation of complex client-based projects and deliverables.
- Identify program/project milestones, critical success factors, and resource requirements.
- Ensure that risks are proactively identified with mitigation strategies developed and monitored while also ensuring that project issues are resolved and appropriately escalated; maintain data related to key risks and issues including the status and progress.
- Engage project stakeholders regularly by keeping them informed of delivery progress, risks and issues and manage expectations on deliverables.
- Lead initiatives involving a significant level of business or technology transformation and organizational change.
- Collaborate efficiently with partners and vendors to deliver projects according to plan.
- Manage budgets and align project deliverables to expected business benefits.
- Negotiate changes in scope, budget or schedule with sponsor and steering committees.
- Analyze, problem solve, and research project elements as required.
- Provide proactive leadership and direction to Project Management and Delivery teams.
WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB:
- 10+ years of project management experience in large sized projects.
- Demonstrated experience within a team environment where the candidate was called on to perform tasks in a mixture of collaborative and autonomous modes.
- Demonstrated and verifiable experience in developing and delivering tailored written and verbal communications to a varied stakeholder base; including senior and executive-level, technical, and business resources.
- A minimum of five years of demonstrated and verifiable experience as a project manager on projects with multiple stakeholder communities.
- Expertise with e-commerce platforms
- Strong understanding of the consulting process, project management, organizational change management.
- Ability to communicate effectively with a broad range of audiences (technical, management, executive).
- Bachelor’s degree in business, engineering, computer science, or related technical area.
- Experience working in client-based consulting role is highly desirable.
- Relevant industry certifications are an asset (PMP, PROSCI).
- Ability to work hybrid or onsite model is preferred.
…AND YOU ARE.
- Always improving your skills and knowledge: you want to be the best at what you do
- Curious and creative; comfortable taking on new problems and challenges
- A self-starter with the ability to recommend priorities to the project leader
- Comfortable working through problems and figuring things out with minimal supervision
- Great problem-solving skills: thorough and reliable
- Able to work in a team: share knowledge and assist other team members
- A good communicator: able to explain your ideas and recommendations
- Well organized and dependable under pressure: you manage your time effectively
- Energized by our company values!
MARINER OFFERS YOU:
- A values-driven workplace where people really matter
- Hybrid work environment.
- Competitive salary, retirement savings program, and rewards program
- Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care
- Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days
- Unlimited training
WHY MARINER?
We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.
If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner!
To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.
Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community.
Join our growing team!
Product Manager, Commerce AI
Posted today
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Job Description
Job Description
Create engaging experiences for enterprise-level retailers
As a Product Manager in the Commerce team, you'll play a key role in shaping how enterprise retailers deliver personalized, AI-driven discovery experiences to their shoppers, buyers, and merchandisers. You'll work closely with engineering, design, and a senior product manager to define what we build, why it matters, and how it drives measurable outcomes.
This role is about more than managing feature requests, it's about deeply understanding commerce challenges, translating them into impactful product solutions, and collaborating with cross-functional teams to deliver a seamless, end-to-end product discovery experience.
Here is what you'll be responsible for:- Collaborate with your product trifecta (engineering and design) to define, prioritize, and ship new features that deliver tangible value to our commerce users.
- Translate customer problems, market needs, and strategic objectives into clear, actionable product requirements.
- Stay close to industry trends, competitive offerings, and evolving ecommerce technologies to help Coveo maintain its edge.
- Monitor product usage, analyze user feedback, and identify opportunities for continuous improvement and iteration.
- Support go-to-market initiatives in collaboration with product marketing, customer success, and enablement to drive adoption and measurable outcomes.
- Contribute to a customer-obsessed, data-informed culture that values experimentation, iteration, and learning.
- 3–5 years of experience in product management, with a proven ability to define and deliver impactful features in close collaboration with engineering and design teams.
- Demonstrated curiosity and capacity to learn quickly, especially when navigating technical concepts, understanding why features matter, and clearly communicating them to diverse audiences.
- A data-driven mindset with the ability to interpret trends, extract insights, and use data to guide product decisions and measure success.
- Exposure to AI technologies, search, or recommendation systems.
Familiarity with commerce platforms and their underlying data structures. - Experience working in a SaaS environment, particularly on customer-facing product experiences.
- A passion for user experience and delivering features that drive both business and customer outcomes.
Do you think you can bring this role to life?
You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to get to know you! Join the #Coveolife!
We encourage all qualified applications regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
#li-hybrid
Program Manager - Digital Commerce
Posted today
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Job Description
Job Description
Leavitt Industrial Group is a long-term owner and operator of industrial-focused businesses across North America. Formerly known as Venturis Capital, our organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of industrial sectors.
Our approach is steady and proven. We acquire and support businesses with strong leadership, a people-first culture, and the potential to grow. We believe in growing with our people, not just our numbers. Our group is built on trust, earned through performance, and reinforced through consistency.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Industrial Group is looking for a strategic Program Manager, Digital Commerce to join our team in Coquitlam, British Columbia . As the Program Manager, Digital Commerce, you will lead and drive the successful planning, execution, and delivery of complex eCommerce initiatives across multiple business units and platforms. This role will bring a customer-focused view and act as the program manager for our omnichannel digital transformation initiative.
Essential Duties & Responsibilities
As the Program Manager, Digital Commerce, your key responsibilities will include:
- Partner with key business units and IT leaders to identify and prioritize technology initiatives
- Compile business cases and decision requests that clearly articulate problems, solution options, recommendations, and stakeholder impact
- Spearhead implementation and management of resources for IT projects
- Manage and coach project teams to deliver high quality solutions
- Manage project scopes, budgets, and timelines, and manage vendors and contractors
- Present new projects and report progress to the Steering Committee
- Interact with internal clients of all levels to improve their technology experience
- Liaise with internal stakeholders to provide clarification, remove impediments, and ensure desired outcomes are achieved
- Ensure dependencies are understood and addressed, and requirements are correctly communicated and recorded
- Complete and support testing activities
- Document end-to-end processes, including analysis of business impacts
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- At least 5-7 years of progressive project and/or program management experience, with a focus on digital and eCommerce initiatives
- Proven track record of delivering large-scale digital transformation projects across B2B channels
- Post-secondary degree in a related field such as computer science or business administration
- Project management certification
- Experience implementing digital commerce platforms (i.e., Shopify, Magento, Salesforce Commerce, etc.)
- Experience working with enterprise systems such as ERP, CRM, and middleware integration
- Strong proficiency in project management tools (i.e., Jira, MS Project, Asana, Monday.com, etc.)
- Expertise in agile, scrum, and traditional PM methodologies and the ability to tailor PM approach based on project needs
- Strong written and verbal communication and collaboration skills
- Excellent time management, multitasking, and prioritization abilities
- Critical thinking skills with the ability to analyze problems and their business impacts
Benefits & Perks
Leavitt is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Company cell phone and laptop
- Ongoing professional development opportunities
The base pay range for this role is: $140,000 to $170,000 per year, depending on experience, plus bonuses.
This is a remote role based in Coquitlam, British Columbia.
Leavitt Industrial Group would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#LeavittIndustrialGroup
e-Commerce Specialist

Posted 1 day ago
Job Viewed
Job Description
**Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation Centre or the Markham Elevation Centre three times per week, at minimum.**
The e-Commerce Specialist reports to the Digital Platform Manager at General Motor. The eCommerce Specialist will be a critical driver of our online sales success, responsible for both the strategic direction and technical execution of our e-commerce platform. This role will operate across multiple distinct business units, supporting sales through both direct-to-consumer (DTC) channels and our dealer network. The Specialist will also factor in diverse fulfillment models and unique pricing strategies for each business unit, ensuring maximized revenue growth and an exceptional customer experience across all digital touchpoints. This role requires a strong blend of technical expertise, strategic thinking, and a deep understanding of complex digital shopping journeys. The ideal candidate will be detail-oriented, results-driven, and passionate about leveraging technology to achieve intricate e-commerce objectives.
**KEY RESPONSIBILITIES**
eCommerce Platform Management & Strategy:
+ Serve as a primary point of contact for the e-commerce platform, overseeing its technical health, performance, and scalability across all integrated business units.
+ Collaborate with IT, development teams, and external vendors to manage platform integrations, updates, and troubleshooting, ensuring seamless operation for Tier 1 National and dealer channels.
+ Contribute to the strategic roadmap for e-commerce platform development, identifying new features, tools, and functionalities to enhance capabilities tailored to the unique needs of each business unit and fulfillment model.
+ Ensure the platform adheres to best practices for security, uptime, and performance.
eCommerce Operations & Content:
+ Manage and maintain product listings on the e-commerce website and relevant online marketplaces, ensuring accuracy, completeness, and compelling content (descriptions, images, specifications) for each business unit's specific offerings.
+ Oversee online inventory levels, coordinating with supply chain and logistics teams to ensure product availability and timely fulfillment across various models (e.g., direct shipping, dealer pickup, etc).
+ Manage online promotions, discounts, and pricing updates according to the distinct pricing strategies of each business unit and marketing/sales strategies.
Sales & Conversion Optimization:
+ Analyze e-commerce performance data (traffic, conversion rates, average order value, bounce rate, cart abandonment, etc) across different business units and channels (National vs. dealer) to identify trends and opportunities for improvement.
+ Implement A/B tests and other optimization strategies to enhance user experience and conversion funnels, considering the unique customer journeys for each business unit.
+ Work to reduce cart abandonment and improve checkout flow for diverse product types and purchasing paths.
+ Stay informed on e-commerce best practices, emerging technologies, and competitive trends to drive continuous improvement.
Digital Marketing & Merchandising:
+ Collaborate with performance marketing teams to execute digital campaigns that drive traffic and sales to e-commerce channels, tailored to specific business unit sales objectives and target audiences.
+ Optimize product categorization, search filters, and on-site search functionality to improve product discoverability across all product lines and business units.
+ Implement effective cross-selling and up-selling strategies on the website, considering relevant offers across different business units.
+ Manage product reviews and ratings, and leverage them for conversion optimization.
Customer Experience (Online):
+ Ensure a seamless and positive online shopping experience for customers, from product discovery to post-purchase support, adapting to the specific needs and expectations of customers across various business units and fulfillment methods.
+ Monitor customer feedback related to the e-commerce platform and work to address pain points.
+ Ensure all customer service touchpoints related to online orders are efficient and effective.
Reporting & Analysis:
+ Generate regular reports on e-commerce sales, marketing campaign performance, and key operational metrics, providing segmented insights by business unit, channel (National/dealer), fulfillment model, and pricing strategy.
+ Provide actionable insights and recommendations to stakeholders based on data analysis.
+ Utilize web analytics tools (Adobe Analytics, e-commerce platform analytics) to track and interpret performance.
Cross-Business Unit Coordination & Strategy Alignment:
+ Act as a central point of contact for e-commerce initiatives, fostering strong collaboration with leaders and teams across diverse business units.
+ Ensure alignment of e-commerce strategies with the unique goals, fulfillment capabilities, and pricing models of each business unit.
+ Facilitate knowledge sharing and best practices in e-commerce across the organization.
**Additional Job Description**
**QUALIFICATIONS**
+ Post Secondary Education with 5+ years of hands-on experience in e-commerce operations, digital marketing, or online retail.
+ Strong background in UX design and digital product management for consumer-facing websites.
+ Proven experience managing and optimizing e-commerce platforms, including technical aspects like integrations, data feeds, and troubleshooting, specifically within a multi-business unit environment.
+ Proven track record of contributing to online sales growth and conversion optimization across both direct-to-consumer (DTC) and dealer network channels.
+ Experience working with major e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, WooCommerce).
+ Familiarity with online marketplaces (e.g., Amazon, eBay, etc).
+ Understanding of digital marketing channels (SEO, SEM, social media, email marketing) as they relate to e-commerce.
+ Demonstrated experience with various fulfillment models (e.g., direct shipping, dealer pickup) and implementing diverse pricing strategies within an e-commerce context.
+ Experience in the automotive industry is an asset.
**Technical Skills:**
+ Strong proficiency with e-commerce platforms and their administrative interfaces, including familiarity with backend configurations and integrations across complex business structures.
+ Intermediate understanding of web technologies (e.g., HTML, CSS, JavaScript, APIs) relevant to e-commerce platform functionality and cross-platform integration.
+ Strong analytical skills with proficiency in web analytics tools (e.g., Adobe Analytics).
+ Proficiency in advanced data manipulation and reporting.
**Soft Skills:**
+ Highly analytical and data-driven approach to problem-solving.
+ Excellent attention to detail and organizational skills.
+ Exceptional communication and interpersonal skills, with the ability to navigate and collaborate effectively with diverse cross-functional teams and business unit stakeholders.
+ Customer-centric mindset with a focus on delivering exceptional online experiences.
+ Ability to manage complexity and prioritize initiatives across multiple, sometimes competing, business unit needs.
**Benefits:**
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
+ Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
+ Healthcare, dental and vision benefits including health care spending account and wellness incentive.
+ Life insurance plans to cover you and your family.
+ Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
+ GM Vehicle Purchase Plan for you, your family, and friends.
**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
e-Commerce Specialist

Posted 1 day ago
Job Viewed
Job Description
**Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation Centre or the Markham Elevation Centre three times per week, at minimum.**
The e-Commerce Specialist reports to the Digital Platform Manager at General Motor. The eCommerce Specialist will be a critical driver of our online sales success, responsible for both the strategic direction and technical execution of our e-commerce platform. This role will operate across multiple distinct business units, supporting sales through both direct-to-consumer (DTC) channels and our dealer network. The Specialist will also factor in diverse fulfillment models and unique pricing strategies for each business unit, ensuring maximized revenue growth and an exceptional customer experience across all digital touchpoints. This role requires a strong blend of technical expertise, strategic thinking, and a deep understanding of complex digital shopping journeys. The ideal candidate will be detail-oriented, results-driven, and passionate about leveraging technology to achieve intricate e-commerce objectives.
**KEY RESPONSIBILITIES**
eCommerce Platform Management & Strategy:
+ Serve as a primary point of contact for the e-commerce platform, overseeing its technical health, performance, and scalability across all integrated business units.
+ Collaborate with IT, development teams, and external vendors to manage platform integrations, updates, and troubleshooting, ensuring seamless operation for Tier 1 National and dealer channels.
+ Contribute to the strategic roadmap for e-commerce platform development, identifying new features, tools, and functionalities to enhance capabilities tailored to the unique needs of each business unit and fulfillment model.
+ Ensure the platform adheres to best practices for security, uptime, and performance.
eCommerce Operations & Content:
+ Manage and maintain product listings on the e-commerce website and relevant online marketplaces, ensuring accuracy, completeness, and compelling content (descriptions, images, specifications) for each business unit's specific offerings.
+ Oversee online inventory levels, coordinating with supply chain and logistics teams to ensure product availability and timely fulfillment across various models (e.g., direct shipping, dealer pickup, etc).
+ Manage online promotions, discounts, and pricing updates according to the distinct pricing strategies of each business unit and marketing/sales strategies.
Sales & Conversion Optimization:
+ Analyze e-commerce performance data (traffic, conversion rates, average order value, bounce rate, cart abandonment, etc) across different business units and channels (National vs. dealer) to identify trends and opportunities for improvement.
+ Implement A/B tests and other optimization strategies to enhance user experience and conversion funnels, considering the unique customer journeys for each business unit.
+ Work to reduce cart abandonment and improve checkout flow for diverse product types and purchasing paths.
+ Stay informed on e-commerce best practices, emerging technologies, and competitive trends to drive continuous improvement.
Digital Marketing & Merchandising:
+ Collaborate with performance marketing teams to execute digital campaigns that drive traffic and sales to e-commerce channels, tailored to specific business unit sales objectives and target audiences.
+ Optimize product categorization, search filters, and on-site search functionality to improve product discoverability across all product lines and business units.
+ Implement effective cross-selling and up-selling strategies on the website, considering relevant offers across different business units.
+ Manage product reviews and ratings, and leverage them for conversion optimization.
Customer Experience (Online):
+ Ensure a seamless and positive online shopping experience for customers, from product discovery to post-purchase support, adapting to the specific needs and expectations of customers across various business units and fulfillment methods.
+ Monitor customer feedback related to the e-commerce platform and work to address pain points.
+ Ensure all customer service touchpoints related to online orders are efficient and effective.
Reporting & Analysis:
+ Generate regular reports on e-commerce sales, marketing campaign performance, and key operational metrics, providing segmented insights by business unit, channel (National/dealer), fulfillment model, and pricing strategy.
+ Provide actionable insights and recommendations to stakeholders based on data analysis.
+ Utilize web analytics tools (Adobe Analytics, e-commerce platform analytics) to track and interpret performance.
Cross-Business Unit Coordination & Strategy Alignment:
+ Act as a central point of contact for e-commerce initiatives, fostering strong collaboration with leaders and teams across diverse business units.
+ Ensure alignment of e-commerce strategies with the unique goals, fulfillment capabilities, and pricing models of each business unit.
+ Facilitate knowledge sharing and best practices in e-commerce across the organization.
**Additional Job Description**
**QUALIFICATIONS**
+ Post Secondary Education with 5+ years of hands-on experience in e-commerce operations, digital marketing, or online retail.
+ Strong background in UX design and digital product management for consumer-facing websites.
+ Proven experience managing and optimizing e-commerce platforms, including technical aspects like integrations, data feeds, and troubleshooting, specifically within a multi-business unit environment.
+ Proven track record of contributing to online sales growth and conversion optimization across both direct-to-consumer (DTC) and dealer network channels.
+ Experience working with major e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, WooCommerce).
+ Familiarity with online marketplaces (e.g., Amazon, eBay, etc).
+ Understanding of digital marketing channels (SEO, SEM, social media, email marketing) as they relate to e-commerce.
+ Demonstrated experience with various fulfillment models (e.g., direct shipping, dealer pickup) and implementing diverse pricing strategies within an e-commerce context.
+ Experience in the automotive industry is an asset.
**Technical Skills:**
+ Strong proficiency with e-commerce platforms and their administrative interfaces, including familiarity with backend configurations and integrations across complex business structures.
+ Intermediate understanding of web technologies (e.g., HTML, CSS, JavaScript, APIs) relevant to e-commerce platform functionality and cross-platform integration.
+ Strong analytical skills with proficiency in web analytics tools (e.g., Adobe Analytics).
+ Proficiency in advanced data manipulation and reporting.
**Soft Skills:**
+ Highly analytical and data-driven approach to problem-solving.
+ Excellent attention to detail and organizational skills.
+ Exceptional communication and interpersonal skills, with the ability to navigate and collaborate effectively with diverse cross-functional teams and business unit stakeholders.
+ Customer-centric mindset with a focus on delivering exceptional online experiences.
+ Ability to manage complexity and prioritize initiatives across multiple, sometimes competing, business unit needs.
**Benefits:**
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
+ Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
+ Healthcare, dental and vision benefits including health care spending account and wellness incentive.
+ Life insurance plans to cover you and your family.
+ Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
+ GM Vehicle Purchase Plan for you, your family, and friends.
**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
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Superviseur, Commerce électronique
Posted today
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Job Description
Job Description
Description de l'entreprise
Qui nous sommes :
Chez Reitmans (Canada) Limitée (RCL), nous vivons et respirons la mode et l'expérience client chaque jour. Nous croyons que la mode n'est pas seulement une question de style, mais d’offrir à nos clientes et clients la confiance nécessaire pour briller quand cela compte le plus.
Des idées audacieuses à la table de design jusqu'aux expériences fluides dans nos magasins et nos canaux numériques, nous sommes entièrement dédiés à créer des moments inoubliables. Avec un portefeuille solide de marques et une équipe de penseurs passionnés et créatifs, nous réinventons constamment ce qui est possible dans le commerce de détail de mode.
Description du posteL’occasion :
En tant que superviseur du commerce électronique, vous jouerez un rôle clé dans la réalisation de notre vision globale visant à offrir des expériences client exceptionnelles, tout en stimulant les ventes et en augmentant les profits en tant que l’un des principaux détaillants multicanaux. Pour réussir, vous devez posséder une solide connaissance de l’analytique Web, des comportements des clientes en ligne, des tendances du commerce électronique et des tests A/B. Vous serez responsable de la mise en œuvre du plan commercial, du soutien aux collections, des priorités en marchandisage, des promotions, de la stratégie de contenu éditorial ainsi que des stratégies médias payants.
Vos tâches et responsabilités :
- Lancer et superviser les initiatives liées au site web et aux courriels de commerce électronique de notre marque.
- Superviser l’expérience client en ligne pour augmenter la rétention, la conversion et les indicateurs clés de satisfaction des clients.
- Adapter et appliquer les meilleures pratiques en commerce électronique afin d’assurer la qualité, la productivité, la satisfaction des clientes et la croissance des ventes en ligne.
- Rédiger les briefs et gérer le calendrier de contenu ainsi que les activités liées au commerce électronique.
- Coordonner efficacement les équipes responsables de la conception, du développement de contenu et de l’intégration, afin de maintenir l’expérience web alignée avec la vision créative de la marque.
- Développer de manière stratégique des pages web à fort taux de conversion qui soutiennent les campagnes médias, favorisent les mots-clés SEO et améliorent l'expérience de la marque.
- Réaliser régulièrement des tests A/B sur le site Web et pour les courriels afin d’améliorer le volume des ventes et l’engagement des clients.
- Harmoniser l’ensemble des activités de commerce électronique (présentation du site web, navigation, outils de personnalisation, promotions, etc.) afin d’atteindre ou de dépasser les objectifs de performance associés à ces indicateurs.
Exigences :
- Diplôme universitaire en commerce, commerce électronique, marketing numérique, ou dans un domaine connexe.
- Deux ans + plus d’expérience en gestion de site Web, en marketing numérique ou en commerce électronique, idéalement au sein d'une organisation omnicanale
- Maîtrise de la suite logicielle Microsoft Office, Google Analytics, Shopify, plateformes CMS, des outils d’administration Web, des outils de gestion de projet et des outils de reporting sur la performance
- Compétences en communication et en influence ; capacité à présenter des idées et des recommandations
- Compétences en gestion de projet, avec la capacité de gérer plusieurs initiatives dans un environnement dynamique
- Bilingue
Informations complémentaires
Ce que nous offrons (Pourquoi nous rejoindre)
- Parce que nous savons que l’équilibre est essentiel, un environnement de travail hybride flexible.
- Un ensemble d'avantages sociaux compétitifs. Votre bien-être est important pour nous! Nous offrons un programme d'avantages sociaux complet, conçu pour prendre soin de vous.
- Congés payés, congés de maladie, journées flexibles et vacances – Prenez le temps nécessaire pour vous ressourcer, rester en santé et passer du temps de qualité avec vos proches. Nous avons des options de congés flexibles pour vous.
- Parce que la mode est notre passion et vous pouvez la partager! Profitez d'une réduction de 50 % sur tous les produits à prix régulier de nos marques : Penn, Penningtons, Reitmans et RW&CO.
- Vous aimez travailler avec nous? Amenez vos amis à bord et soyez récompensé(e) pour avoir contribué à la croissance de notre équipe talentueuse grâce à notre généreux programme de recommandation d'employés.
- Nous croyons en l'investissement dans votre avenir! Profitez d'un potentiel de bonus annuel et d'opportunités de développement de carrière, y compris un remboursement de frais de scolarité pour vous aider à atteindre vos objectifs professionnels.
Les récompenses totales sont adaptées en fonction de votre statut d'emploi, offrant des avantages différents selon que vous soyez à temps plein, à temps partiel ou sous contrat.
Si cela vous inspire. discutons-en. Envoyez-nous votre CV dès aujourd’hui!
Cela dit en passant, saviez-vous que Reitmans (Canada) Limitée possède quelques centaines de succursales partout au Canada et trois bannières de vêtements de mode? Préparez-vous à rejoindre l’icône de la mode au détail au Canada, forte d’une riche histoire de réussite, où vous pourrez faire entendre votre voix et laisser votre marque. Il y a plusieurs façons de porter une carrière chez RCL! #ReadytoRCL
Reitmans (Canada) Limitée est un employeur garantissant l’égalité des chances. Nous nous engageons à offrir un lieu de travail diversifié et inclusif pour tous. Nous reconnaissons que notre succès futur dépend des perspectives et des contributions de tous nos employés – leurs antécédents, capacités et expériences diversifiés renforcent notre entreprise. Si vous êtes contacté pour une offre d’emploi, veuillez nous informer de tous les aménagements nécessaires pour assurer un accès juste et équitable tout au long du processus de recrutement et de sélection. Toutes les informations fournies concernant les aménagements seront traitées de manière confidentielle et utilisées uniquement pour assurer l’accessibilité aux candidats.
Nous remercions tous les personnes qui poseront leur candidature. Seuls les candidats sélectionnés seront contactés.
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Directeur E-Commerce
Posted 207 days ago
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Job Description
Dans un contexte omnicanal conciliant le commerce au détail et le commerce électronique, Le/La directeur(rice) E-Commerce sera responsable de concevoir et de mettre en œuvre des stratégies innovantes en matière d'e-commerce s’inscrivant dans une stratégie globale.
PLUS PRÉCISÉMENT
• Élaborer et mettre en œuvre des stratégies de commerce électronique solides qui s'alignent sur les objectifs de l'entreprise
• Analyser les tendances du marché et superviser la mise en place d’outils de rapports et d’analyse (Google Analytics et Power BI)
• Assurer la gestion de l’équipe en place et des fournisseurs
• Coordonner et diriger la migration de la plateforme E-commerce
• Chapeauter plusieurs projets d’optimisation et d’automatisation des outils applicatifs
PROFIL
• 5+ années d’expérience en tant que directeur E-Commerce
• Expérience en contexte omnicanal
• Forte connaissance des plateformes E-Commerce telles que : Magento et Optimizely
• Bonne connaissance en des outils de reporting (PowerBI et Goolge Analytics)
• BAC en commerce électronique ou l’équivalent
• Bilinguisme (Français requis, Anglais fonctionnel)