63 IT Assistance jobs in Canada

English

Work must be completed at the physical location. There is no option to work remotely.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Salary: From $21.55/hr

Position Summary

Seabird Island is committed to supporting the economic and social wellbeing of our community members. We are dedicated to creating a culturally safe and inclusive environment that respects and values Indigenous knowledge, traditions, and ways of being. We are seeking an Income Assistance Coordinator to join our team, working collaboratively to enhance the delivery of social assistance programs and empower clients to build sustainable, self-determined futures.

Under the direction of the Division Manager, Employment, Training and Social Development the Income Assistance Coordinator provides culturally informed financial and program assistance to community members in need. This role involves intake assessments, financial literacy education, case management, program compliance, and interdepartmental collaboration. The Income Assistance Coordinator will also engage in community relations activities to support clients and the community.

This is a full-time term contract ending on March 31st, 2026, with the possibility of extension.

What You'll Do

Client Support

• Receive, assess, and process social assistance applications per ISC guidelines.
  
• Assist clients in identifying needs, resources, and available programs including Special Needs and COPH.
  
• Support clients with disability forms, budgeting workshops, and financial planning.
  
• Refer clients to other community support services when needed.
  
• Encourage client independence while maintaining professional boundaries.
  
• Maintain up-to-date knowledge of ISC policies and procedures.
  
• Collaborate with the employment team to support client transition to the workforce.
  
• Advocate for the rights and entitlements of community members.

Client Records Administration

• Maintain accurate client files and service records.
  
• Ensure proper documentation of decisions and forms.
  
• Keep filing systems current and accessible.
  
• Monitor and report on community trends and service gaps.

Program Administration

• Submit narrative and statistical reports to the manager monthly, quarterly, and annually.
  
• Complete work plans, monthly budgets, decision forms, and reports for ISC and internal use.
  
• Manage repayment agreements and utility/rent tracking systems.

Other Duties

• Additional responsibilities as needed to support the community and uphold our shared values.

Working / Special Conditions

• Initial and ongoing employment is subject to submission of a clear Criminal Record Review Program Check to ensure the safety and trust of the communities we serve. This check will be conducted every five years.
• Initial and ongoing commitment to the values and guidelines of Sq'wqel (Seabird Island Band), including our policies, procedures, standards of practice, and laws, is essential. This commitment supports our collective work, the community, and the responsibilities of this role.
• Must possess a valid class 5 driver's license and have access to safe and reliable transportation, insured for community-based use, to effectively engage with and support families in our community and the communities we serve.
  
• Flexibility in working hours may be required, including evenings and weekends, to accommodate the needs and schedules of clients and community needs. Employees will be given as much notice as possible to any changes in schedule.

What You Bring

• A Diploma in Social Services or a related field. We also recognize and value cultural knowledge and experience gained through other forms of education and training, including teachings from Elders and Knowledge Keepers.
• At least 2 years of relevant experience working within Indigenous communities, focusing on income assistance, social services, or community wellness.
  
• Experience working with Indigenous communities and understanding of Indigenous cultures, traditions, and contemporary issues.
  
• Excellent communication and relationship-building skills.

Preferred:

• Indigenous candidates are strongly encouraged to apply.
  
• Lived experience as a member of a First Nations community.
  
• Knowledge and understanding of Seabird Islands culture, traditions, teachings, community dynamics.
  
• Ability to respond quickly and professionally to community or colleague needs and inquiries.
  
• Excellent writing, editing, and verbal communication skills.

Cultural Competency:

• Understanding of Indigenous cultures, traditions, and contemporary issues.
• Experience working within Indigenous communities and applying culturally safe practices.
  
• Understanding of intergenerational trauma and its impacts on Indigenous peoples and communities.

How to Apply

• Have a question about this role before you apply?
• Interested candidates are invited to submit their resume and a cover letter sharing how your experience aligns with this role.

Pre-Employment Screening

Seabird Island is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We are committed to fostering diversity, equity, and inclusion. We recognize and value the unique perspectives, experiences, and contributions that Indigenous people bring to our team. We actively encourage applications from Indigenous people. Pursuant to S. 41 of the BC Human Rights Code, preference may be given to applicants of First Nations, Mtis, or Inuit heritage. We are interested in every qualified candidate who is eligible to work in Canada; however, we are not able to sponsor visas.

Employment is conditional upon completing pre-employment screening to ensure a safe and secure work environment in which students, staff, members, families, community, as well as resources, and assets are protected. All background checks, reference checks and criminal record checks are performed in accordance with Seabird Island Human Resources Policy Manual, protecting the integrity and confidentiality of information gathered during the evaluation.

We thank you for your interest. Only those selected for an interview will be contacted.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

• Excellent customer service skills
• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

• Excellent customer service skills
• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

• Excellent customer service skills
• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

• Greet customers and ensure a good customer experience
• Assist customers in loading products in their cart or vehicle
• Bring carts for customers who need assistance and collect carts in the parking lot
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to the appropriate departments
• Stay informed of promotions and flyers
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
• Other related tasks to ensure the store runs smoothly

• Excellent customer service skills
• Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Job Description

Position Summary

The Employment Assistance Service Worker (EAS) reports directly to the Executive Director and is part of the program manager’s team. The EAS is responsible for all aspects of career development services including, needs determination, employment consultations, assessments, labour market research, and active case management with a team of professionals employed by OTDC.

Case management will consist of continuous follow-up with clients to review and/or revise the action plans, as well as conduct appropriate referrals to agencies, employers, and resources. The tracking of client interventions and progress will be done through regular updates on the Accountability and Resource Management System (referred to as ARMS) web-based client data base system. The EAS will periodically deliver customized short-term employment-related workshops. The EAS is responsible to familiarize, implement and adhere to all requirements of the Service Level Agreement on the protection of personal information of clients.

Core Requirements

• Career Development Practitioner Certification is preferred
• Recent, related experience of three years or more, or an equivalent combination of education, training, and experience
• Comfortable using Microsoft Word, Excel, Access, Internet and Email
• Labour Market Research Skills and Experience
• Proficient in application of a variety of employability and educational assessment tools to meet the broad range of Aboriginal client profiles
• Job Club certificate or successful experience in delivering job search strategies and career decision-making workshops
• Understanding of, and adherence to, the Canadian Standards and Guidelines for Career Development Practitioner’s Code of Ethics

Other Qualifications

• Knowledge and understanding of First Nations employment barriers, concerns, and issues
• Ability to work well, individually or, as part of a dynamic team of professionals
• Proven ability to supervise and monitor participants’ progress
• Strong written and verbal communication skills
• Excellent networking skills
• Conflict resolution, time management skills, and initiative
• Willing and able to travel, as required

Other Employment Requirements

• The EAS will provide written quarterly and annual activity reports
• Attend EAS Worker meetings as required
• Have a valid Class 5 BC Driver’s license, reliable transportation, and ability to travel between employment offices and/or within the OTDC Service Area as required
• Must pass a criminal record check

Performance Criteria

• Completed tasks relative to any, or all, of the above duties and responsibilities, measured in terms of:
  • Production of outputs (Quantity, Quality, and Timeliness)
  • Knowledge of the Job
  • Work Attitude
  • Interpersonal working relationship

Job Description

Online Integrated Solutions Inc. (Ottawa)

Job Summary

OIS Ottawa office is looking to hire a Customer Service Representative/Administrative Assistance, primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via face to face, telephone, mail, email, and via web chat as well as supervising employees. This is a great entry-level career for recent graduates.

Responsibilities and Duties

*Answer all incoming telephone calls and email inquiries.

*Provide 1st tier troubleshooting support to customers experiencing application payment & platform compatibility issues.

*Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service.

*Clearly document all customer conversations in call tracking system.

*Coordinate responses with the appropriate personnel if the customer requires an escalated level of support.

*Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.

*Process incoming mail as needed.

*Willingness to learn and commit to company-specific philosophies and principles.

Required Skills

*Must maintain a general understanding of policies and procedures

*Possess strong interpersonal skills using tact, patience, and courtesy

*Understand modern office practices, procedures, and equipment

*Maintain the ability to collect, research, organize and analyze data

*Possess the ability to work as a team member, but also independently at times with limited direction

*Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines

*Excellent writing, speaking and communication skills.

Qualifications and Skills

*High School Diploma or equivalent required

*Experience handling an average of 35+ inbound and outbound calls per day

*Intermediate Computer Skill

*Minimum 1-2 years of previous administrative, customer service, client relations management, or program management experience required. Prior international and/or educational experience strongly preferred.

Work Remotely

• No

Job Type: Full-time

Salary: From $18.00 per hour

Experience level:

• 1 year

Shift:

• 5-hour Shift
• 3 Days a week

Weekly day range:

• Flexible through Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• COOPER STREET OTTAWA K2P0G8: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)