2,075 Call Center jobs in Canada

Customer Service Representative - Work From Home

Welcome Beach, British Columbia Spade Recruiting

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Job Description

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

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Call Center Agent

Premium Job New
Remote $33 - $35 per hour SWISS GEAR

Posted today

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Job Description

Full time Permanent
Key Responsibilities:
  • Respond promptly and professionally to incoming customer calls, emails, or chats.
  • Provide accurate information about products, services, policies, and procedures.
  • Resolve customer issues efficiently while maintaining a high level of satisfaction.
  • Record and update customer information in CRM or call management systems.
  • Escalate unresolved issues to supervisors or relevant departments when necessary.
  • Meet individual and team performance targets, such as call handling time and customer satisfaction scores.
  • Follow company scripts, protocols, and compliance guidelines.
  • Offer solutions and alternative options to customers while ensuring brand consistency.
  • Maintain a positive, professional attitude and rapport with clients.
Required Skills & Competencies:
  • Excellent verbal and written communication skills.
  • Strong listening and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and manage time effectively.
  • Basic computer literacy and familiarity with CRM software.
  • Patience, empathy, and customer-focused attitude.
  • Ability to work under pressure in a fast-paced environment.
Work Experience:
  • 0–2 years of experience in customer service, call center, or support roles.
  • Experience using CRM or call management systems preferred.
Education Requirements:
  • High school diploma or equivalent required.
  • Associate or Bachelor’s degree in Business, Communications, or related field preferred but not mandatory.

Company Details

SwissGear is a trusted global brand specializing in high-quality backpacks, luggage, travel gear, and accessories. Known for Swiss precision and innovation, SwissGear combines durability with smart design to meet the needs of travelers, students, and professionals. From TSA-friendly laptop backpacks to rugged luggage built for adventure, SwissGear products deliver functionality, comfort, and style, empowering you to travel smart, wherever life takes you.
This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Pitch Perfect Solutions

Posted today

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Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Conception Bay South, Newfoundland and Labrador Pitch Perfect Solutions

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

This advertiser has chosen not to accept applicants from your region.

Call Center Representative

Vancouver, British Columbia Nurse Next Door Home Care Services

Posted today

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Job Description

Job Description

Job Description

As a Scheduling Specialist , you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.

You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
For more information, visit or watch our Culture video:

What You Will Lead:

  • Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold times
  • Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
  • Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
  • Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
  • Respond to Caregiver questions regarding schedules and visit offers
  • Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
  • Resolve Franchise Partner issues with One Best Way and operational excellence in mind
  • Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
  • Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

  • A minimum of 2 years of experience in a customer service role
  • Strong organizational skills with a proven ability to manage many ongoing tasks
  • Excellent verbal and written communication skills
  • A professional and friendly attitude to quickly develop rapport with clients over the phone
  • Availability from 1:30 PM onwards Tuesday to Saturday. Must be flexible 

As a Nurse Next Door employee you will receive:

  • Flexible Benefits plans to meet your needs.
  • Personal and Health Spending Accounts to support your pursuit for wellness
  • Competitive base salary
  • Profit-sharing bonus plan
  • Employee recognition and fun!

This advertiser has chosen not to accept applicants from your region.

Call Center Specialist

Corner Brook, Newfoundland and Labrador Pitch Perfect Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

This advertiser has chosen not to accept applicants from your region.

CALL CENTER SERVICE ADVISOR

Acheson, Alberta Custom Truck One Source

Posted 6 days ago

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Job Description

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Call Center Service Advisor who will partner with our team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
- Timely answers inbound e-mails and phone calls related to service issues.
- Identifies problems and services by listening to customer's description of symptoms, clarifying de-scription of problems.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database sys-tem.
- Communicate with parts department to determine and locate part numbers for units.
- Maintains primary communication channel with customer by providing timeline estimates, answer-ing questions and concerns, arranging towing and temporary transportation, and communicating sta-tus updates to customer.
- Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.
- Process invoices and payments for service repairs.
- Verifies warranty and service contract coverage by examining records and papers, explaining provi-sions.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Required Skills and Qualifications
Qualifications include:
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
- Previous experience in a similar role
- Extremely detail oriented and accurate
- General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
- This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
- Listening: Taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Sharing information: Talk to others to convey information effectively.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclu-sions, or approaches to problems.
- Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
BENEFITS
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, reli-gion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This advertiser has chosen not to accept applicants from your region.

Call Center Sales Professional

Cambridge, Nova Scotia The RPM Groups

Posted today

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Job Description

Job Description

Job Description

Seeking Inside Sales Representatives to join our growing team of associates.

An ideal candidate will be an ambitious self-starter, not intimidated by making 100+ cold calls, surrounded by an experienced, well-connected team.

Job Description:

Responsible for identifying and contacting prospects, responsible for responding to inbound requests, cold-calling into prospect companies-including new and existing clients, qualifying potential opportunities, and scheduling initial product presentations between prospects and our sales team.

Monday to Friday 8am-5pm

As a Representative, you will receive:

  • Full-Time opportunity
  • Great earning potential
  • Term and residual income
  • Weekly and quarterly incentive programs
  • All-inclusive sales trips
  • Ongoing training to increase your skills and make you a more effective salesperson.


The Representative position is an entry level opportunity with growth potential.

We seek only self-motivated individuals who are looking for a higher level of compensation and are willing to work hard to achieve it. We are also looking for Representatives who can communicate effectively and think on their feet, as those who have these skills are our most successful reps.

Other requirements for the Representative include:

  • Willingness to learn and grow your skills.
  • Positive, energetic attitude that is brought to work each day.
  • Ability to read, write and understand English proficiently.

What makes this opportunity unique is the idea of treating each as an individual. We care about our team and strive to give them the tools they need to succeed. We offer a very friendly company culture where everyone works together to get the job done.

We are also a rapidly expanding company who can offer tremendous growth opportunities.

To learn more about the opportunity, apply today!

This advertiser has chosen not to accept applicants from your region.
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Call Center Sales Professional

Mississauga, Ontario The RPM Groups

Posted today

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Job Description

Job Description

Job Description

Seeking Inside Sales Representatives to join our growing team of associates.

An ideal candidate will be an ambitious self-starter, not intimidated by making 100+ cold calls, surrounded by an experienced, well-connected team.

Job Description:

Responsible for identifying and contacting prospects, responsible for responding to inbound requests, cold-calling into prospect companies-including new and existing clients, qualifying potential opportunities, and scheduling initial product presentations between prospects and our sales team.

Monday to Friday 8am-5pm

As a Representative, you will receive:

  • Full-Time opportunity
  • Great earning potential
  • Term and residual income
  • Weekly and quarterly incentive programs
  • All-inclusive sales trips
  • Ongoing training to increase your skills and make you a more effective salesperson.


The Representative position is an entry level opportunity with growth potential.

We seek only self-motivated individuals who are looking for a higher level of compensation and are willing to work hard to achieve it. We are also looking for Representatives who can communicate effectively and think on their feet, as those who have these skills are our most successful reps.

Other requirements for the Representative include:

  • Willingness to learn and grow your skills.
  • Positive, energetic attitude that is brought to work each day.
  • Ability to read, write and understand English proficiently.

What makes this opportunity unique is the idea of treating each as an individual. We care about our team and strive to give them the tools they need to succeed. We offer a very friendly company culture where everyone works together to get the job done.

We are also a rapidly expanding company who can offer tremendous growth opportunities.

To learn more about the opportunity, apply today!

This advertiser has chosen not to accept applicants from your region.
 

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