3,225 Client Support Specialist jobs in Canada

Job Description

Company Description

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:

• Electric
• Gas
• Telephone Utilities
• Manufacturing
• Defense
• Banking/Financial,
• Information Technology
• Healthcare/Pharmaceutical

The Customer Service Support 1 

*Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. 

*In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

*Assist in updating internal stakeholders on order status and any issues.

*Support the generation of order related documents as outlined in established processes.

*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.

*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. 

*Other duties as assigned

Minimum Qualifications

*High school diploma, secondary education level or equivalent

*Two years of related work experience.

All your information will be kept confidential according to EEO guidelines.

Job Description

JOB DESCRIPTION

Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!

The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.

Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.

In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.

• Flexible schedules
• Very competitive earnings
• Staff pizzas
• Career growth opportunities

Domino's is an equal opportunity employer.

• Previous Domino's experience, or experience making pizzas is beneficial
• Friendly and well spoken
• Good math skills to handle cash handling for in-store customer payments
• Speak English fluently in order to serve customers
• Focus on cleanliness and personal hygiene
• Must speak English
• Must have SIN and be legally permitted to work in Canada
• Must be able to work at least two of Friday, Saturday and Sunday shifts
• Food handling certification is preferred

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and offering accurate information about products and services. The role requires excellent communication, problem-solving skills, and a strong focus on customer satisfaction while maintaining a positive and professional attitude.

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, pricing, and policies.
• Handle and resolve customer complaints in a calm and efficient manner.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information in the system.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Collaborate with other team members to improve customer experience and service efficiency.
• Adhere to company policies, procedures, and performance standards.
• Collect and report customer feedback to help improve products and services.

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service, call center, or client support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM systems (e.g., Zendesk, Salesforce, Freshdesk) and Microsoft Office tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and empathy toward customers.
• Team-oriented mindset with a focus on collaboration and continuous improvement.

• Experience in retail, telecommunications, banking, or e-commerce industries.
• Familiarity with sales support or technical assistance.
• Multilingual communication skills.

• Customer satisfaction (CSAT) and Net Promoter Score (NPS).
• First-call resolution rate.
• Response and resolution times.
• Quality assurance and call monitoring scores.
• Customer retention and feedback.

Job Description

We are seeking a dedicated and professional Customer Service and Support Representative to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The ideal candidate will be empathetic, solution-oriented, and committed to enhancing customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring follow-up until resolution.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Assist customers with account management, product usage, and troubleshooting.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Support team members in delivering consistent and high-quality service.
• Contribute to achieving customer satisfaction, retention, and service-level goals.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Excellent problem-solving and conflict-resolution abilities.
• Patience, empathy, and professionalism in all customer interactions.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Proficiency in Microsoft Office Suite and customer support/CRM tools.
• Team-oriented with strong interpersonal skills.

Education & Experience Requirements:

• High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.
• 1–3 years of experience in customer service, support, or related roles.
• Experience with helpdesk software, ticketing systems, or CRM platforms is advantageous.

Work Environment & Working Information:

• The role may be office-based, remote, or hybrid depending on company policy.
• Standard working hours are 40 hours per week , Monday to Friday, with potential for flexible or shift work.
• Fast-paced environment with opportunities to interact directly with customers and support multiple teams.

Job Title:

Job Description

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Title:

Job Description

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Title:

Job Description

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Title:

Job Description

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.