58 Customer Service jobs in Edmonton

Job Description

Description

Required immediately, our Edmonton Branch is seeking a Customer Service Representative  to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.   

Qualifications:

• High School Diploma with other relatable education
• Post Secondary Education considered an asset
• 2 years estimating blueprints, and completing measurements and take offs
• 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal communication skills
• Proficient mathematical skills with strong understanding of measurements and fractions
• Ability to solve problems as they arise

 Duties and Responsibilities:

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
• Maintains and develops relationships with contractors, clients and sub-contractors
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly   
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, submit a resume at   

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at  .
We are an Equal Opportunity Employer.

Job Description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

Accountabilities

50% - Customer Service

• Act as the main point of contact for all customer service inquires.
• Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
• Document quality cases and ensure resolution with Corporate Business Units.
• Manage and develop chargeable service opportunities.
• Take payment information and other pertinent information such as address and phone numbers.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.
• Educate customers in solving service concerns over the phone when possible.
• Create quotes for chargeable service items and collect payments.
• Address customer and team member communication in a timely and professional manner.
• Collaborate with internal business partners and departments.
• Participate in training and development activities to expand product/industry knowledge.

50 % - Administration

• Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service.
• Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
• Responsible for scheduling service appointments pre- and post-possession.
• Differentiate service issues into chargeable warranty and non-warranty items.
• Interact with CX Manager with performance management of all outstanding service work orders.
• Work with accounts department to create invoices upon job completion.
• Provide support to service as required by customer demand.

Competencies

Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.

• Strong attention to detail and follow up skills to ensure information is complete and accurate.
• Troubleshooting abilities to analyze problems and provide solutions.
• The ability to handle and resolve escalated inquiries and issues.
• Communicate effectively in English both verbal and written.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Proactive and able to assimilate new information quickly.
• Ability to work independently, require little day-to-day oversight and work as part of a team.

Education

• High School Diploma OR GED.

Experience / Capabilities

• 2+ years’ customer service experience.
• Call center experience is an asset.
• Equivalent experience will be considered.
• Mechanically inclined.
• Communicate effectively in English both verbal and written.
• Troubleshooting abilities to analyze problems and provide solutions.
• Ability to multitask, organize your time and meet multiple deadlines.
• The ability to handle and resolve escalated inquiries and issues.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Proactive and able to assimilate new information quickly.
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
• Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

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Job Description

Salary:

JOB SUMMARY

Since 2005,Access Cash General Partnership, operating as part of Perativ,has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMsacrossCanada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our Edmonton, Alberta office on a remote schedule.

This individual isresponsible for helping manage and maintain the operational status of our ATMs, by helping identify and resolve issues with these terminals.They will also be on the front-line to answer incoming customer calls and address and/or direct customer inquiries and concerns for our French and English speaking customers. They are also a catalyst to ensure Access Cash provides the highest quality of customer service at every interaction. Ideal candidates are thrive in a fast-paced, performance driven environments and are inclined to go above and beyond to wow our customers.

MAJOR RESPONSIBILITIES

• Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
• Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
• Review status of open calls in system and following up, where necessary.
• Regular review and maintenance of personal Dispatch Queues.
• Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
• Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
• Assist with special projects, as requested by management from time-to-time.

EDUCATION & TRAINING

• High school diploma/GED.
• Post-secondary education is an asset .
• Training in communication, soft skill development and Best Practices for dealing with customers is an asset

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 1+ years bilingual Call Centre experience.
• 3+ years customer service-related experience preferred.
• Dispatch experience, an asset.
• Knowledge and understanding of best practices for dealing with customers.
• Fully proficient in English and French (verbal & written).
• Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
• Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
• Fully proficient in Microsoft Office applications, specifically MS Outlook & MS Word.
• Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
• Strong time management skills, detail-oriented & the ability to work independently.
• Ability to quickly learn database management systems and navigate complex systems with ease.
• Open to learning; a commitment to improve customer service skills on an ongoing basis.
• Ability to learn and implement new procedures.
  

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: -cash.comand

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.

Job Description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

13340 St. Albert Trail NW Edmonton, AB T5L4P6

Summary

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

• A Positive and Hardworking Attitude . A willingness to go the extra mile to provide customers with the best possible shopping experience.
• Strong Communication Skills . Ability to clearly communicate with customers and other staff.
• Resilience . Ability to remain calm and navigate through high stress situations

Behaviour & Skills

• Customer Service
• Excellent time management & attention to detail
• Excellent teamwork & collaborative abilities
• Confident & articulate communication
• Trustworthy & positive attitude
• Understanding of pet nutrition & needs
• Ability to lift 50lbs

Job Responsibilities

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

• To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
• Operate cash registers and accurately handle cash.

Store Appearance

• Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

• Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

• Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

• Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats!)

Schedule

• Part-time Customer Service Representatives work up to 30 hrs./week, at the discretion of the Store Manager. Shifts may be morning, afternoon, or evening, Monday to Sunday.

Compensation

$16.00/hr.

Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$16/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance