Customer Analytics Manager, Walmart
Posted 4 days ago
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Job Number # - Toronto, Ontario, Canada
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
CP Canada is seeking a talented **Customer Analytics Manager (CAM)** to support our Walmart business. This role is crucial for driving category growth and achieving sales targets for a specific customer account, aligning with both CP's strategies and the customer's business priorities. The successful candidate will provide key insights and analytics, develop business recommendations, and take on direct selling responsibilities for a subset of retailer banners or specific business areas like Trial & Travel and E-commerce.
This role is based out of Toronto, Canada and reports to the Director, Mass & Club.
**What you will do:**
+ Provide insights & analytics and develops business recommendations for a specific customer account, taking into consideration CP's strategies and the customer's business priorities / challenges.
+ Drive category growth for both the Customer and Colgate within investment guidelines and alignment with brand strategies
+ Take on additional customer facing responsibilities such as direct selling to a subset of the retailer banners and/or specific business areas (e.g. Trial & Travel, Ecommerce)
+ Capability for pulling data from various data sources and drawing insights as well as interpreting shopper and consumer research to drive customer / category solution development with the customer
+ Continuously track category trends, dynamics, and insights
+ Understand the impact of the 5P's (Promotion, Placement, Pricing, Placement, POP) on the category at the retailer and identify 5P opportunities and make recommendations to the CMs and the retailer
+ Detail analysis & insights on key market trends & insights, and regular detailed share analysis, promo analysis, pricing analysis - keeping in mind both competitive brands as well as competitive retailers
+ Understand the impact of activities at competitive customers and develop plans that will give customer a competitive advantage
+ Understand Colgate's KPI's and Category Development Manager's impact on these KPI's
+ Drive Colgate growth using category expertise, without sharing confidential information
+ Complete regular business reviews with customers and annual top-to-top reviews
+ Be the face of Colgate at the retailer in either direct selling to a subset of the retailer banners and/or specific business areas such as Trial & Travel, Ecommerce, etc.
+ Assigned backup to the retailer for the Customer Managers
**Required qualifications:**
+ Bachelor's Degree
+ 6+ years of experience in Consumer Packaged Goods (CPG) industry
+ Proven analytical skills and experience with various syndicated data sources (IRI, Nielsen, Numerator)
+ Proficiency in Microsoft applications Word, Excel, Powerpoint, Access, Pivot Tables, Lotus Notes, Nielsen's Answers Desktop and JDA Space Planning
**Preferred qualifications:**
+ Solid understanding of Colgate's Category Management / Retail Category Development principles
+ Proficiency in working with cross-functional teams to achieve business results
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
National Account Manager- Walmart
Posted 13 days ago
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Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
**Location:** Brampton
**Reports to:** Director, Sales
**Job Summary:**
The National Account Manager is responsible for supporting the development and execution of a collaborative growth agenda between Newell Brands and your designated customer. Successful candidates will work in collaboration with Market Development & Planning, Marketing and the customer to develop sustainable growth strategies.
**Responsibilities:**
+ Leads the development of specific account strategies and annual operating plans that deliver Newell Brands budget and Omni Distribution, Shelving, Merchandising, and Price expectations.
+ Leads the execution of annual Innovation Summits, development and delivery of customer Joint Business Plans, successful execution of annual Line Reviews and full year promotional plans at the category level.
+ Frequently interact with customer personnel to drive the execution of the customer category plan, building strong relationships at the Merchant/Buyer level, and connectivity with the VP/DMM and other cross-functional areas
+ P&L responsibility for business across the customer account. Must demonstrate strong financial acumen and the ability to manage all account P&L levers including List price, sales allowances, rebates, markdowns, trade marketing spend and other customer investments (i.e., Retail Media, Customer Data) at the category level.
+ Strong cross-functional expertise in operational disciplines such as providing a monthly sales forecast and end to end supply planning with the customer. Must possess a strong understanding of customer distribution network and customer related metrics (i.e. Fill Rate, On-Time, Vendor Lead time, In-Stocks).
+ Participates in the monthly Customer Business Review with Segment and Enterprise Leadership, highlighting risks and opportunities to annual operating plan and customer JBP.
+ Participates in the monthly Segment Demand Review as a key step of the Newell S&OP process
+ Networks and builds strong relationships with key customer decision makers and key internal stakeholders.
+ Externally advocates for the Newell business and internally advocates for the customer.
+ Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and gross margin.
+ Manages trade spend/customer programs in collaboration with trade and finance to deliver exceed Newell annual budget and customer JBP targets
+ Negotiates and manages trade funds to create customer and company value by consistently measuring and enforcing trade terms and identifying opportunities for improvement
+ Works with demand planning to develop accurate sales forecasts and achieve specified levels of forecast accuracy Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate sales, trade and brand management
+ Leverages our brands and product mix to improve profitability and meet customer, shopper, and Newell Brands targets
+ Leverage category development management, customer planning, commercial finance, and customer supply chain resources in the development and activation of customer category business plans.
+ Analyze business trends and ideates on ways to drive the business - collaborates with cross functional team on the tactics
+ Responsible for accurate sales forecast and sales attainment
+ Track plan progress and conduct timely reviews with customer; make plan adjustments as necessary
+ Leverage customer knowledge and consultative selling (SIERA) to create win-win solutions for customer/category growth
+ Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate sales, CSP and brand management
+ Present plans, recommendations, initiatives to customer to gain approval
+ Leverage category and consumer insights to build customer-centric recommendations to sales growth.
+ Actively lead day to day business interactions with customer and internal partners to ensure proactive management of business trends.
+ Develop internal partnerships to lead customer omni-channel business plan objectives.
**Key Qualifications:**
+ Bachelor's Degree in Business or similar field, MBA is a plus
+ Minimum 7+ years of direct and hands-on experience in sales and/ or channel marketing
+ Experience working in a Consumer-Packaged Goods (CPG), Fast-Moving Consumer Good (FMCG) and/or consumer durables industry strongly preferred
+ Ability to analyze syndicated data
+ Knowledge of Walmart systems and processes
+ Experience with a live trade accrual system
+ History of setting and delivering a growth agenda
+ Experience developing and managing trade budgets
+ History of negotiating complex business deals that provide value to all parties
+ Ability to operate independently given direction, and bring ideas and solutions to issues raised
+ Ability to analyze and assess organizational needs and provide solutions accordingly
+ Excellent written and verbal communication skills; must be able to present data in an organized manner to different levels of the organization
+ Strong project planning, tracking & organizing skills
+ Ability to build relationships and navigate a matrixed organization
+ Ability to motivate teams to produce desired tangible outcomes within tight timeframes
+ Willingness to travel 20-25% of the time
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.
Sr. Key Account Manager - Walmart
Posted today
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Job Description
Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.
So, lace up your boots and let's tackle the climb together.
You can learn more about us at
Purpose of Position
The Senior Key Account Manager is responsible for calling on, building business, and developing relationships with a designated group of Tier 1 Strategic accounts. This role is Customer facing and will drive the customer agenda and provide strategic and operational day-to-day leadership of the assigned customer. It will deliver results by influencing cross functionally and building effective customer relationships
Key Accountabilities & ResponsibilitiesDriving Strategic Sales Growth for Riverside Natural Foods:
Uphold Riverside's Core Values, mission, and vision.
Build strong, collaborative customer relationships and joint business plans.
Develop and execute strategic account plans to achieve revenue goals.
Monitor trends and competitor activity to identify opportunities and adapt strategies.
Lead customer presentations and develop tailored programs to drive distribution, merchandising, pricing, and shelving.
Launch innovations effectively and support customer marketing activations.
Manage forecasting, budgets, trade compliance, and reporting with accuracy.
Provide regular business updates and conduct account reviews.
Represent Riverside at trade shows and industry events.
Foster a positive, supportive team culture.
Travel up to 25%.
Strong problem-solving skills, with a focus on creativity and collaboration.
Effective presentation, negotiation, and active listening skills.
Strong teamwork orientation and commitment to shared success.
Excellent organizational and time management abilities.
Proficiency in MS Office Suite and familiarity with sales-related software and AI tools (e.g., ChatGPT, Microsoft Co-pilot).
Clear, adaptable, and professional communication skills, both written and verbal.
Ability to build and maintain strong, productive partnerships.
Confidence in making decisions based on data, analysis, and sound judgment.
Comfort with business analytics and financial decision-making.
Resilience, adaptability, and a willingness to learn and grow.
Negotiation
Relationship-building and partnership development
Trade marketing and financial acumen
Business analytics
Customer-specific solution development
Strategic account management
Communication and influence
Post-secondary education in Business or a related field, or equivalent relevant experience.
5+ years of progressive sales experience (experience in natural or health food industry is an asset).
French language skills (intermediate or fluent) are an asset.
What we expect:
- Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey.
- Unparalleled experiences and opportunities : We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way.
- Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't – like the plant, or the boardroom.
- Personal development : We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
- Gratitude : As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you.
What We Offer:
- Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
- Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
- Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit.
- Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
Wait! There's more!
- Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
- RRSP matching or 401k matching for an empowered financial journey
- Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
- Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
- An open concept work environment that embodies our Values
How to Apply:
If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!
Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
Store Clerk
Posted today
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Job Description
We are looking for teammates that are enthusiastic about serving customers and excited about the products we offer. They enjoy their time in the store and demonstrate a commitment to customers and the community.
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Provide customer service to meet customer needs
- Keep work area clean and presentable
- Perform program execution and merchandising of product
- Perform retail floor maintenance
- Receive warehouse orders
- Increase store sales by actively promoting products
- Order and receive stock in accordance with company inventory control procedures as required
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends
COVID-19 considerations:
- All employees are screened daily prior to starting their shift. All workspaces are sanitized regularly.
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
Convenience Store Clerk
Posted today
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Job Description:
A Convenience Store Clerk is responsible for providing excellent customer service, processing sales transactions, and maintaining the overall cleanliness and organization of the store. The clerk plays a key role in ensuring the store operates efficiently by restocking shelves, assisting customers, and handling routine tasks. This position requires good communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Duties and Responsibilities:
- Customer Service:
- Greet customers in a friendly and professional manner.
- Assist customers in locating products or answering questions.
- Resolve customer complaints or refer to management when necessary.
- Sales and Cash Handling:
- Operate the cash register and handle transactions accurately.
- Process payments (cash, credit/debit cards, etc.).
- Balance cash drawer at the beginning and end of shifts.
- Stocking and Merchandising:
- Stock shelves and refrigerators with products.
- Rotate products and check for expired items.
- Maintain proper labeling and pricing.
- Store Maintenance:
- Keep the store clean and organized (sweeping, mopping, wiping counters, etc.).
- Clean restrooms and other public areas as needed.
- Take out trash and recyclables.
- Security and Compliance:
- Monitor store premises to prevent theft or damage.
- Follow store procedures for age-restricted sales (e.g., alcohol, tobacco).
- Adhere to all health, safety, and sanitation guidelines.
- Additional Tasks:
- Receive and check in inventory deliveries.
- Prepare simple food or beverages (if the store offers this service).
- Assist with opening and closing duties as assigned.
Job Types: Full-time, Part-time
Pay: $17.20-$20.00 per hour
Expected hours: 40 per week
Work Location: In person
Front Store Clerk/ Sales Clerk
Posted today
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Neighbourly Pharmacy is looking for a Sales Clerk to join our team at Rx Drug Mart in Smithville, Ontario.
Responsibilities:
- Provide warm, friendly customer service by greeting all customers and handling inquiries courteously
- Operate the cash register, stock shelves, tidy aisles, and support various front-store tasks
- Ensure store cleanliness and organization, including performing light janitorial duties and maintaining displays
- Follow store policies on security, shoplifting, lottery, and CBO ticket handling
- Monitor cash levels, anticipate change needs, and request pickups when necessary
- Develop strong product knowledge, stay informed about new items, and maintain awareness of store layout
- Merchandise products effectively using shelf labels, rotation, and facing techniques
- Manage allocated sections and notify buyers of out-of-stock items
- Assist in inventory maintenance and support reordering processes
- Support seasonal displays and promotional setups
- Handle difficult customer situations with tact and escalate complaints as needed
- Report customer feedback and concerns to the store manager
- Remain productive between customer interactions
- Complete miscellaneous duties as assigned by the Front Store Manager or Store Operator/Pharmacy Manager
Qualifications:
- Accurate cash handling and strong customer service skills
- Ability to stand for extended periods and multitask in a fast-paced environment
- Clear, courteous communication and strong product knowledge
- Experience in merchandising, retail, or cashiering is an asset
- Mature, cooperative attitude with a professional appearance, including proper grooming and name tag
- Criminal Record Check required
Who We Are:
Neighbourly Pharmacy is Canada's largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients We strive to uphold each pharmacy's tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada's Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. While all responses are appreciated, only those being considered for interviews will be acknowledged.
While all responses are appreciated, only those being considered for interviews will be acknowledged.
Customer Service and Sales Associate
Posted today
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Job Description
Salary: $50,000 - $0,000 per year, based on qualifications and experience
Classification: Full Time, Permanent
Typical Schedule: 7:00 am - 5:00 pm
Primary Location:
Huntsville
Wage Information: 50,000 - 70,000 per year based on qualifications and experience
Number of Positions: 1
Reason for Vacancy:Existing Position
Posting Closing Date: Tuesday, October 14, 2025
Join the Muskoka Lumber Team in Huntsville!
Are you passionate aboutbuilding materialsand love helping people find the right solutions for their projects? Muskoka Lumber, a trusted supplier in the region, is looking for an enthusiastic and knowledgeableCustomer Service and Sales Associateto join our Huntsville location.
In this fast-paced, hands-on role, yourexpertise in lumber and building productswill help guide contractors, builders, and DIYers to success. We pride ourselves on delivering top-tier customer service, professional guidance, and a friendly, down-to-earth shopping experience.
Key Responsibilities:
As aCustomer Service & Sales Associateat Muskoka Lumber, you'll be the face of our operationensuring every customer leaves satisfied and ready to build.
- Greet and assist customers with professionalism and enthusiasm
- Assist customers and provide advice on quantities and types of building materials needed
- Create and process accurate sales orders for fulfillment
- Handle in-person, phone, and email inquiries with efficiency and courtesy
- Troubleshoot concerns and escalate feedback to management where appropriate
- Conduct periodic inventory counts and help maintain accurate stock levels
- Restock shelves and merchandise products to ensure an organized shopping experience
- Maintain a clean, safe, and efficient work environmentyard and sales floor, as required
- Participate in all training opportunities and contribute to a supportive team culture
- Stay current with product knowledge and industry trends
What you bring:
At Muskoka Lumber, we value more than just experiencewere looking for someone who takes pride in their work, connects easily with customers, and isnt afraid to roll up their sleeves. If that sounds like you, youll feel right at home here. Required skills, abilities and attributes:
- Strong customer service mindsetwith a friendly, professional approach
- Quick-thinking problem solverwho stays composed in a fast-paced environment
- Experience with retail POS systemsBiz Track software familiarity is a strong asset
- Knowledge of lumber grades, building materials, and their applications
- Comfortable with technology,including email, phone systems, and day-to-day computer tasks
- Reliable and punctual, with a strong work ethic and hands-on attitude
- Excellent communication skillsand a collaborative, team-first spirit
Why Youll Love Working with Us:
We know the value of hard workand we make sure its rewarded in ways that matter, both on the job and at home:
- No regularly scheduled weekend shifts Enjoy your time off with a reliable Monday to Friday schedule
- Standard daytime hours Predictable work hours that support a balanced lifestyle
- Enjoy work-life balance Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
- Holiday break We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
- Staff discounts Save on building materials and supplies with exclusive employee pricing
- Health & wellness benefits Includingcomprehensive dental, vision, and life insurance coverage
- Supportive team culture Friendly coworkers, hands-on training, and a leadership team that listens
- Room to grow We love to promote from within and support you as your skills evolve
- Staff events & engagement activities BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
- Regular wage reviews We conduct routine pay assessments to ensure your compensation stays fair and competitive
Apply to this opportunity by 4:00 p.m. on Tuesday, October 14, 2025with your cover letter and resume via our
website.
Muskoka Lumber is built onquality and ingrained craftsmanship, and we bring that same commitment tofairness and integrityin our hiring process. As anEqual Opportunity Employer, we personally review every applicationnever AI-drivento ensure atransparent and thoughtfulselection process. We welcome individuals from diverse backgrounds and provide accommodations upon request to support aninclusive recruitment process. For assistance, contact . This job posting will be retained forthree years
per Ontario employment regulations.
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retail sales associate
Posted today
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- Education: Secondary (high) school graduation certificate
- Experience: Will train
- or equivalent experience
- Work site environment
- Non-smoking
- Air conditioned
- Clean
- Work setting
- Office supplies store
- Tasks
- Accept cash, cheque, credit card or automatic debit payment
- Operate computerized inventory record keeping and re-ordering systems
- Provide advice about merchandise
- Provide customer service
- Assist in display of merchandise
- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Security and safety
- Criminal record check
- Transportation/travel information
- Valid driver's licence
- Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
- Standing for extended periods
- Weight handling
- Up to 23 kg (50 lbs)
- Personal suitability
- Collaborative
- Creativity
- Energetic
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Quick learner
- Dependability
- Reliability
- Team player
- Honesty
- Screening questions
- Are you currently legally able to work in Canada?
- Health benefits
- Disability benefits
- Health care plan
- Vision care benefits
- Financial benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Other benefits
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
Retail Sales Associate
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Come grow with us and find a new Home We are looking for an outgoing, hardworking individual for our Plumbing and Electrical Department.
JOB DESCRIPTION:
The P&E Sales Associate is responsible for maintaining outstanding customer service and helping to create the best department experience possible. Their specialized duties include giving plumbing, electrical and seasonal product selection advice, merchandising, restocking, and staying current with trends in the industry. The P&E Sales Associate performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.
DUTIES / RESPONSIBILITIES:
- Ensure customers are greeted within 30 seconds of entering the store or the department.
- Create attractive in-store displays.
- Assist customers in Plumbing, Electrical and Seasonal
- Determine customers' needs by asking open-ended questions.
- Assist customers in locating merchandise in store, on , and process special orders.
- Assist customers with finding all items needed to complete their plumbing and electrical projects and seasonal needs.
- Process special orders for non-stock or out of stock items.
- Record customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out large or heavy items.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves, and handling cash.
- Advise the designated supervisor of shortages, damaged goods, back-orders, etc.
- Update prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions, and other special events.
- Remove sale and promotional displays, prices, etc. and rearrange stock following promotional events.
- Always take appropriate safety precautions when mixing and preparing paint.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in the storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in annual inventory counts.
- Reorder merchandise according to the store's buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects as assigned by the Department Manager.
- Maintain an awareness of all promotions and advertisements.
- Uphold merchandising and store cleanliness standards.
- Answer customers' questions and provide information on policies and procedures.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.
QUALIFICATIONS:
- Knowledge of Plumbing and Electrical components
- Ability to work a flexible schedule including weekends and holidays.
- Friendly and helpful attitude toward customers.
- A commitment to service excellence and customer satisfaction.
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
- Good mathematical skills.
- Creative abilities for making attractive in-store displays.
- Ability to learn quickly and retain a large amount of product-specific knowledge.
- Ability to work co-operatively in a team atmosphere.
- Willingness to learn.
- Willingness to continually develop professional skills and knowledge base.
- Other duties as assigned
PHYSICAL REQUIREMENTS:
- Must be able to lift 50 pounds frequently to load and unload customer orders.
- Move and handle boxes of merchandise and fixtures throughout the store.
- Ability to stand for an extended period of time.
WORKING RELATIONSHIPS:
- Reports directly to the Department Lead.
Competitive Compensation package based on experience.
Job Types: Full-time, Permanent
Expected hours: 32 – 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Application question(s):
- Do you have a passion to learn and a passion for customer service?
Experience:
- Customer service: 3 years (preferred)
Work Location: In person
Retail Sales Associate
Posted today
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Job Description
You care about living a balanced, full life. You love exploring, and meeting new people, whether you’re half-way around the globe or biking through your own neighbourhood. Now, imagine a job where you interact with new people every day who care about the same things you do, and helping them achieve that full life. And imagine working to benefit the environment and your own personal growth all at once. If this sounds like what you've been looking for, keep reading! Who we are: We’re Urkai Inc. ( , and we’re more than your average bicycle shop. What sets us apart is our focus on European bikes and accessories for all of our customers urban transportation needs. Our comfortable, easy-to-ride bikes are beautifully designed and handcrafted in Europe by true craftspeople. They’re built to stand the test of weather and time. We've built a team of knowledgeable and friendly staff. When a customer walks through our doors, we get to know them, listen to them describe what they need from a bike, and then connect them with the bike that will allow them to achieve the lifestyle they want. We’re a small but growing business and we’re now looking for a friendly, motivated individual to join our team! Retail Sales Associate As our new Retail Sales Associate, your primary responsibility will be to interact with customers both in-store and online to promote and explain our line of European bikes and accessories. You'll greet customers and strike up conversations with them to help figure out what they are looking for or to answer their questions. You'll walk them through the bikes that suit their needs and encourage them to take a test ride to confirm the best option. You'll also recommend any additional accessories that they may want. For online sales, you'll answer email inquiries and when a purchase is made, you'll take care of the details - sending invoices, processing payments, confirming orders, and ensuring products get shipped. You may also find yourself following up with manufacturers about shipments of products when necessary. You'll also find yourself continuously seeking to improve both yourself and the business around you. Whether it's maintaining a high level of customer satisfaction, increasing your own level of product knowledge, or updating inventory, you'll always be looking for new ways to improve. This job is as much about who you are as what you’ll do. You’re the perfect fit for this role because you are: * Organized - you know how to manage your day, you're efficient with your time, and you're able to serve multiple customers at once. * Self-motivated - you have an inner desire to constantly improve yourself and the processes you use every day. * Helpful – you’re a people person and passionate about helping others, whether that is your own team members or potential customers. The Details This is a full-time, permanent position offering $16 - $20 per hour, commensurate with experience. You’ll get an employee discount on bikes and accessories, and there’s a potential for bonus if sales targets are exceeded. Store hours are Tuesday - Saturday, 11:00am - 5:00pm, with the exception of Thursday, which is 11:30am - 7:30pm. Based on scheduling needs, you may get a Saturday off here and there and we will try our best to create a schedule that fits with your lifestyle. Some other perks include being close to the lake, local restaurants, cafes, and malls for lunch or after work activities. We’re also close to the Burlington GO Station. Working @ Urkai You'll love working here if you're someone who enjoys working alongside a small team of passionate individuals who like to have fun! Over the years, we've created a culture that is very supportive, where our team members care about helping each other grow and develop. As our business grows, new opportunities will open up and there may be room to move into new roles and responsibilities. If this role resonates with you, we hope you’ll join our special, supportive team. Qualifications * Experience in retail sales, customer service, or a related field (strong asset) * Experience in a customer-facing role * Proficiency in speaking and writing English * General computer or software knowledge with experience using a point of sale system or iPad in a professional setting is an asset * Ability to lift up to 50lbs How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.