1,900 Call Center jobs in Canada

Job Description

As a Scheduling Specialist , you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.

You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
For more information, visit or watch our Culture video:

What You Will Lead:

• Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold times
• Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
• Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
• Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
• Respond to Caregiver questions regarding schedules and visit offers
• Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
• Resolve Franchise Partner issues with One Best Way and operational excellence in mind
• Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
• Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

• A minimum of 2 years of experience in a customer service role
• Strong organizational skills with a proven ability to manage many ongoing tasks
• Excellent verbal and written communication skills
• A professional and friendly attitude to quickly develop rapport with clients over the phone
• Availability from 1:30 PM onwards Tuesday to Saturday. Must be flexible 

As a Nurse Next Door employee you will receive:

• Flexible Benefits plans to meet your needs.
• Personal and Health Spending Accounts to support your pursuit for wellness
• Competitive base salary
• Profit-sharing bonus plan
• Employee recognition and fun!

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $5 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

. Knowledge of English is required, as the person will regularly interact with English speaking clients

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

---

Merci de prendre le temps de postuler à notre poste. Nous apprécions votre intérêt pour PITCH PERFECT SOLUTIONS – ÉLU MEILLEUR EMPLOI À DOMICILE EN 2022 (MEILLEURE RÉMUNÉRATION ET AMBIANCE D’ÉQUIPE)

GRANDES COMMISSIONS

Veuillez noter qu’il s’agit d’un poste à domicile et qu’il nécessite une connexion Internet haute vitesse, un PC ou un ordinateur portable avec un processeur i5 ou supérieur, Windows 10, au moins 8 Go de RAM, un casque USB avec micro, et la possibilité de se connecter directement à un routeur. AUCUN WIFI

Permettez-nous de vous parler un peu de nous. PITCH PERFECT SOLUTIONS est en activité depuis 2009 et se spécialise dans la génération de prospects. Nous contactons des clients qui ont manifesté de l’intérêt pour des soumissions d’assurance vie, d’assurance santé ou d’assurance complémentaire Medicare.

En tant qu’agent de transfert, vous devrez :

• Effectuer des appels sortants et recevoir des appels entrants à l’aide d’un système automatisé (aucune numérotation manuelle)
• Lire un script
• Vérifier les renseignements des clients et les préqualifier
• Transférer le client à un agent d’assurance agréé

Nous payons 18 $/h (en supposant que vous travaillez toutes les heures sans absences non justifiées) PLUS des commissions et des primes – Vous pourrez gagner 25 $/h et plus

• Nous payons aux deux semaines par dépôt direct.
• Nous avons une structure de commissions compétitive qui recommence chaque semaine.
• Nous payons les commissions sur les appels facturables. (Tant que le client reste en ligne avec l’agent pendant 2 minutes ou plus, le transfert devient facturable.)
• Nous recherchons des employés pouvant travailler à temps plein, du lundi au vendredi, de 9 h à 18 h.
• La connaissance de l’anglais est requise, car la personne devra interagir régulièrement avec des clients anglophones.

Rappel : Il s’agit d’un POSTE À DOMICILE
DOIT avoir une connexion Internet haute vitesse et être capable de se brancher à un routeur (pas de Wi-Fi ou de point d’accès mobile)

Veuillez nous appeler sur notre ligne d’embauche : 1
Veuillez dire et épeler votre nom lentement, laisser une brève description de votre expérience passée et nous dire pourquoi vous seriez un excellent atout pour notre équipe.

Au plaisir de vous entendre bientôt.

Job Description

We are looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

• Answer inbound calls and respond to customer inquiries promptly and professionally.

• Make outbound calls for follow-ups, surveys, or sales (depending on campaign).

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints, troubleshoot basic issues, and escalate complex cases when necessary.

• Record customer interactions and update CRM systems with accurate details.

• Meet performance targets including call handling time, customer satisfaction, and quality scores.

• Maintain a high level of professionalism, empathy, and service quality on every call.

• Follow company guidelines, compliance standards, and data security policies.

• Previous experience as a Call Center Agent, Customer Service Representative, or similar role preferred.

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Basic computer literacy and experience with CRM or call center software.

• Patience, empathy, and a customer-first mindset.

• Ability to work flexible shifts, including evenings, weekends, or holidays if required.

• High school diploma or equivalent (Bachelors degree is a plus).

• Minimum 12 years of customer service or call center experience preferred.

• Competitive salary and performance-based incentives.

• Paid training and career growth opportunities.

• Health and wellness benefits (if applicable).

• A supportive and team-oriented work culture.

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline 1

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

We are looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

• Answer inbound calls and respond to customer inquiries promptly and professionally.

• Make outbound calls for follow-ups, surveys, or sales (depending on campaign).

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints, troubleshoot basic issues, and escalate complex cases when necessary.

• Record customer interactions and update CRM systems with accurate details.

• Meet performance targets including call handling time, customer satisfaction, and quality scores.

• Maintain a high level of professionalism, empathy, and service quality on every call.

• Follow company guidelines, compliance standards, and data security policies.

• Previous experience as a Call Center Agent, Customer Service Representative, or similar role preferred.

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to multitask, prioritize, and manage time effectively.

• Basic computer literacy and experience with CRM or call center software.

• Patience, empathy, and a customer-first mindset.

• Ability to work flexible shifts, including evenings, weekends, or holidays if required.

• High school diploma or equivalent (Bachelors degree is a plus).

• Minimum 12 years of customer service or call center experience preferred.

• Competitive salary and performance-based incentives.

• Paid training and career growth opportunities.

• Health and wellness benefits (if applicable).

• A supportive and team-oriented work culture.