853 No Experience jobs in Canada
Experience Coordinator
Posted 5 days ago
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Job Description
Now, if you were to come on board as a **Experience Coordinator**, we’d ask you to do the following for us:
- Onsite daily, responsible food and beverage services, wayfinding, safety planning and post-event reporting for floor meetings.
- Ensuring a smooth experience for all employees and guests, coaching on space use and offering tours.
- Supporting our Future of Work programs, coordinating hospitality and experiences, and educating and tracking space usage as well as making recommendations for improvements.
- Helping to ensure the security and organization of the office environment.
- Collaborating with the Workplace Solutions team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
- Onsite coordination of floor food and beverage programs, working closely with onsite vendors and stakeholders, and making recommendations for service improvements.
- Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes. Working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
- Completing multiple furniture reset floor walks daily, logging service tickets and coordinating follow ups.
- Health and Safety representative, Fire Warden and able to provide onsite First Aid.
- Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events.
Think you have what it takes to be our **Experience Coordinator**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- You have 2+ years of experience in customer service or hospitality environments,
- You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.
- You regularly show initiative and drive, as a self-starter you’re confident in your ability to get the job done.
- You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.
- You have strong technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms.
- You build strong business relationships with stakeholders, vendors, staff, and team members; you’ve got a strong ability to negotiate and resolve issues smoothly and effectively.
Experience Coordinator
Posted 5 days ago
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Job Description
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
**Why work with Restaurant Associates?** Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
**Job Summary**
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Now, if you were to come on board as a **Experience Coordinator**, we’d ask you to do the following for us:
* Onsite daily, responsible food and beverage services, wayfinding, safety planning and post-event reporting for floor meetings.
* Ensuring a smooth experience for all employees and guests, coaching on space use and offering tours.
* Supporting our Future of Work programs, coordinating hospitality and experiences, and educating and tracking space usage as well as making recommendations for improvements.
* Helping to ensure the security and organization of the office environment.
* Collaborating with the Workplace Solutions team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
* Onsite coordination of floor food and beverage programs, working closely with onsite vendors and stakeholders, and making recommendations for service improvements.
* Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes. Working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
* Completing multiple furniture reset floor walks daily, logging service tickets and coordinating follow ups.
* Support and review of the shared inbox.
* Health and Safety representative, Fire Warden and able to provide onsite First Aid.
* Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events.
Think you have what it takes to be our **Experience Coordinator**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
* You have 2+ years of experience in customer service or hospitality environments,
* You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.
* You regularly show initiative and drive, as a self-starter you’re confident in your ability to get the job done.
* You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.
* You have strong technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms.
* You build strong business relationships with stakeholders, vendors, staff, and team members; you’ve got a strong ability to negotiate and resolve issues smoothly and effectively.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.
Experience Cleaner
Posted today
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Job Description
We are seeking an Experience Cleaner to join our team! You will be responsible for maintaining a clean and orderly environment.
Responsibilities:
- Keep buildings in clean and orderly condition
- Perform heavy cleaning duties such as cleaning floors and shampooing rugs
- Perform routine maintenance tasks
- Organize custodial closets and spaces
- Maintain working condition of cleaning equipment
Qualifications:
- Previous experience in cleaning, maintenance, or other related fields
- Ability to handle physical workload
- Strong attention to detail
- Strong organizational skills
Learning Experience Designer
Posted today
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Job Description
**Position Type:** Temporary - Full-Time
**Position Location:** Toronto HQ
**Requisition ID:** 37242
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
**About the role.**
The Learning Experience Designer (LXD) has a deep understanding of instructional design, learning programs in corporate settings, human-centred design principles, and digital learning best practices. As an LXD, you will be instrumental in creating innovative and impactful learning experiences, leveraging your expertise in adult learning theory, performance consulting, media asset design, and multilingual learning solutions. Your work will significantly contribute to the development of diverse learning programs on a global scale.
The ideal candidate will possess a creative and imaginative mindset, capable of designing impactful and value-added learning solutions, constantly striving for excellence in the field of learning and development.
**What you’ll be doing.**
* Design and create templates, images, graphics, illustrations, infographics, animations, video, audio and web style pages for use in learning activities across multiple channels.
* Partner with the learning business partner, learning experience designer, business stakeholders and subject matter experts to build learning experiences (e-learning modules, videos, infographics, presentations, job aids, templates and web pages).
* Provide consultation to learning and SME's regarding feasibility and sustainability of multimedia development approaches to meet learning objectives.
* Create rapid lo-fi prototypes and mockups and revise iteratively to meet LXD’s and SME’s requirements.
* Manage learning assets, graphics, media designs and multiple complex development projects from conception to delivery.
* Design learning experiences that lead to observable behaviour change and skill acquisition in the target audience(s).
* Develop comprehensive frameworks for both online and in person learning experiences, utilizing data for ongoing enhancement.
* Ensure alignment of learning programs and content with organizational standards, learning objectives, and values, prioritizing learner-centric approaches.
* Develop a deep understanding of learner personas to ensure learning solutions meet learner needs.
* Crafts Learning Experience (LX) artefacts, such as experience maps, process flows, wire frames, and prototypes.
* Create mockups, scripts, wireframes or storyboards for learning assets including videos, e-learning articles, or performance support materials.
* Design programs, content, and media assets that provide effective, engaging experiences for employees, in both office and manufacturing environments.
* Innovate in the creation and development of learning programs and content, adding strategic value to the McCain organization.
* Utilize agile instructional design and distribution methods (online, classroom, or blended) to match content and learner profiles, while adhering to timelines and expectations.
* Support the creation and ongoing refinement of learning design and technical standards, development processes and service level agreements.
**What you’ll need to be successful.**
* Post secondary education with certification in Adult Education and experience with Performance Consulting methods.
* Practical experience using ADDIE and SAM development frameworks to interactively develop value add learning experiences, programs and content.
* Practical knowledge of instructional theory, learning assessment strategies, user experience and human centred design.
* Practical hands-on experience with instructional design, media design, e-learning courseware authoring, program/curriculum design, and corporate branding.
* Knowledge of designing for a global audience, with content localizations.
* Media skills: image editing, audio editing, animation, video editing, and courseware authoring tools.
* Media tools: Easy Generator, Adobe Creative Suite, Articulate Studio (Storyline), Vyond, and AI assisting/enabling tools (image creation and enhancement, voice generators).
* Strong project management, organizational and prioritization skills to manage multiple priorities in a fast-paced and global environment.
* Experience working in a changing environment with ambiguous conditions, dealing with both internal and external customers, including cross-functional teams.
* Proven track record of delivering data driven solutions with a customer-first mindset.
* Demonstrated ability to establish and maintain positive relationships with senior colleagues and other COEs and HR areas to ensure the design of aligned, scalable and integrated solutions.
* Alignment with McCain core values: Family, Authentic, Quality and Trusted
**About McCain.**
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
**Leadership principles.**
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
**The McCain experience.**
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.
***Compensation Package***: $81,600.00* - *$108,900.00 CAD annually*
*The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.*
***Benefits***: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.*
*Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.*
*McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.*
*McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please* *let us know* *and we will work with you to find appropriate solutions.*
*Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s* *Global Privacy Policy* *and* *Global Employee Privacy Policy**, as applicable. You can understand how your personal information is being handled* *here**.*
**Job Family:** Human Resources
**Division:** Global Human Resources
**Department:** Global Learning and Development
**Location(s):** CA - Canada : Ontario : Toronto
**Company:** McCain Foods (Canada)
VP, Customer Experience
Posted 11 days ago
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Job Description
Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting a Vice President, Customer Experience to join our headquarters located in Thornhill, ON.
A career with us offers:
- A fun, fast paced culture
- Opportunities to grow and develop your career
- On-going industry training programs and professional development opportunities
- A workplace that supports workplace diversity, equity and inclusion
- A strong promoter of women in the automotive industry
- The chance to work with some of the best in the business!
Position Summary:
The Vice President of Operations and Customer Experience is a key member of the leadership team, responsible for driving the strategic vision and ensuring seamless execution of operational excellence and customer experience.
Customer experience is central to revenue growth, retention, and brand differentiation, and this role ensures its seamless integration across all operational touchpoints.
This role oversees claims operations, dealer support, operations, and field support, ensuring seamless service delivery and a premium experience for both customer and dealer clients.
With a deep understanding of the automotive industry, the VP will lead cross-functional teams to drive performance, enhance customer/dealer loyalty, and support business growth. The ideal candidate is a strategic thinker with a hands-on approach, capable of balancing long-term vision with day-to-day execution.
Key Responsibilities:
- Define and lead the Customer Experience & Operations strategy, ensuring alignment with corporate goals and market expectations.
- Provide executive oversight and direction to Claims Operations, Dealer Support, Operations, and Field Support teams.
- Collaborate with senior leadership to identify and implement initiatives that enhance operational efficiency and customer experience.
- Oversee the performance of claims operations, ensuring compliance, efficiency, and a superior customer experience.
- Lead the development and execution of operational processes that support dealers and field operations, ensuring consistency and service excellence.
- Manage departmental budgets, leveraging data and insights to make informed, timely decisions that drive business impact.
- Develop and manage customer experience measurement tools (e.g., surveys, NPS) and translate insights into actionable improvements.
- Build and maintain strong relationships with dealer clients and field sales teams to identify opportunities for service enhancement and innovation.
- Champion a customer-first culture across all levels.
- Establish and monitor KPIs and dashboards to track operational and customer experience performance.
- Leverage data analytics to identify trends, root causes, and opportunities for continuous improvement.
Minimum Qualifications:
- Minimum 10 years of progressive leadership experience in the automotive industry, with a focus on customer experience, operations, warranty, or product support.
- Post-secondary degree in Business Administration or a related field; MBA is an asset.
- Demonstrated success in designing and delivering customer experience strategies that exceed expectations and differentiate the brand.
- Strong knowledge of customer service metrics, operational KPIs, and performance management tools.
- Proven ability to lead cross-functional teams in a fast-paced, customer-centric environment.
- Expertise in change management, with a track record of leading transformation initiatives.
- Excellent communication, presentation, and interpersonal skills.
- Bilingual (English and French) is considered a strong asset.
- Highly organized, analytical, and detail-oriented, with a “hands-on” leadership style.
YMCA Experience Associate
Posted today
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Job Description
Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.
When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.
About the Role:
The Northside Community Centre YMCA is looking for customer service experts to act as the first impression of our Centre, ensuring everyone is welcomed and ensuring the Centre remains clean and welcoming to all. This position requires flexible hours including mornings, afternoons, evenings, and weekends. Shifts may be scheduled between the following hours:
Monday-Friday : 7am-10pm*
Saturday-Sunday : 8:30am-4pm*
*Times are approximate due to facility rentals that may adjust hours of operation.
Responsibilities:
- Promote and facilitate a positive YMCA experience for anyone who visits our centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
- Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
- Greet participants and check them in for the program they are attending in the POS System, adhere to cash handling policy and procedure where appropriate.
- Respond to all requests and concerns in a timely manner.
- Respect the confidential information of members/participants/guests.
- Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Service That Shines Standards are met or exceeded.
- Ensure work area (lobby, desk, and entry) is clean and maintained.
- Ensure the safety and security of everyone who visit our centres, follow the Centre’s emergency response procedures.
- Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.
Qualifications:
- High School Diploma or equivalent
- Previous customer service experience is an asset
- Flexible availability
- Able to obtain a Police Information Check and Vulnerable Sector Search
- Intermediate First Aid/CPR is an asset
Why work for the YMCA?
The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.
Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.
If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Manager, Student Experience
Posted today
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Job Description
We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people.
Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need
Yorkville University is seeking a Manager, Student Experience to oversee student-centred programs and services. Reporting to the Director, Student and Registrarial Services, you will manage the people and programs that directly support our mission of championing student success. You will focus on ensuring smooth daily operations, fostering a culture of care, and shaping strategies that promote student engagement and well-being. As a thoughtful collaborator, you will build relationships across services and departments that our students access. You will lead a dedicated team focused on creating an inclusive, engaging, and supportive environment for all students.
This is a full-time role, currently following a hybrid model working 4 days a week on-site at our north Toronto campus and one day a week remotely.
What’s in it for you
Impact. This is a leadership opportunity in a progressive, entrepreneurial, and collaborative environment. You will manage the daily experience of our diverse student population. From student support initiatives to campus programming, you will ensure our services meet the evolving needs of learners while contributing to a positive, inclusive culture that defines Yorkville.
Influence. You will be empowered to identify opportunities for improvement and implement meaningful changes. This is a high-visibility role with access to leadership and the ability to shape the strategic direction of student services on campus.
Career development. Yorkville is a forward-thinking academic institution committed to innovation and collaboration. You will be surrounded by individuals who are passionate about student success, eager to experiment and execute new ideas, and committed to learning and growing together. This role offers opportunities for advancement, including broader cross-campus responsibilities or future opportunities that align with your strengths and ambitions.
As our new Manager, Student Services, you will:
- Lead staff and student teams. You will foster a collaborative, service-focused culture that supports students and encourages growth and accountability. You will champion our culture grounded in learning, inclusion, and equity.
- Oversee the delivery and development of programs. From orientation and workshops to campus activities, you will ensure our programs and services align with student needs and exceed their expectations. You will evaluate programs and services using data and feedback; identify gaps, propose new initiatives, and lead implementation.
- Collaborate. You will participate in cross-functional committees and initiatives to enhance the student experience across departments. You will collaborate with student organizations, faculty, and campus stakeholders to increase engagement and integrate services into the broader academic experience. You will work closely with Student Life to plan, promote, and execute events, campaigns, and activities.
- Prioritize student well-being. You will support a culture of inclusion, accessibility, and belonging, with sensitivity to the needs of non-traditional students, including mature, international, and online learners. You will respond to non-standard student issues with empathy, discretion, and timely referral to the appropriate support services. You will work closely with colleagues in Student Experience to address and manage concerns about well-being.
You have:
- The experience. You have worked in public or private post-secondary settings, taking on increasing levels of responsibility and leadership. You hold a Bachelor’s degree, with a Master’s degree preferred, and bring expertise in one or more of the following areas: Student Advising, Student Life, Wellness, Counselling, Accessibility, or Student Conduct. You have supported students through complex challenges, including crisis management, and are attuned to the unique needs of international and diverse student populations. You have developed impactful, cross-functional programs and understand what it takes to create an inclusive and welcoming campus culture.
- The commitment. You care about the students, the team, and the bigger picture. You understand the role student services play in fostering academic success and personal growth, and you are driven by a genuine desire to make things better for the people around you.
- The mindset. You are strategic and data-driven, and can leverage student information systems and analytics to guide priorities, identify gaps, and inform action. You are naturally curious and solution-oriented, unafraid to challenge the status quo in pursuit of meaningful improvements. You are proficient with MS Office, including Excel (pivot tables, charts) and you are comfortable adopting new tools to increase efficiency and impact.
- The leadership. You know how to inspire, guide, and grow a team. Whether leading through change, building alignment around shared goals, or fostering a culture of service and collaboration, you bring clarity, consistency, and heart. You are skilled at coaching others, supporting professional development, and setting the tone for continuous improvement.
- The communication and collaboration. You are a strong communicator, both written and verbal, with a visual presence. You know how to build relationships, navigate conflict, and facilitate conversations that move things forward. You work well across departments and with stakeholders at all levels, always approaching collaboration with empathy, respect, and a focus on shared success.
- The execution. You manage multiple projects with confidence and precision, from planning to rollout. You excel at organizing resources, meeting deadlines, and adapting to shifting priorities. You think critically, act decisively, and follow through, always considering anticipated outcomes and the impact on students.
Why work at Yorkville University?
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students - from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
- The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
- An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services and a work-life balance.
Join us
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.
What you can expect from our hiring process:
- A virtual interview with a Talent Advisor discussing your interest in the role and your professional and academic background.
- A virtual panel interview with the members of the cross-functional team you will collaborate with. This is an opportunity to discuss your experience building partnerships and programs.
- An in-person panel interview with the Director, Student and Registrarial Services and the VP, Academic to share your approach to strategy implementation, problem solving, and managing a team. It is a chance to ask any questions about the role, the team, and the culture.
Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1- .
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Customer Experience Coordinator
Posted today
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Job Description
Company Description
We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills!
Schedule : Monday to Friday 8am - 5pm
At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.
Job DescriptionAt Techo-Bloc we believe potential matters just as much as experience. If you bring a great attitude, a willingness to learn, and a passion for helping others, we’ll give you the tools, training, and support you need to succeed.
We’re looking for a bilingual Client Support Coordinator who thrives on solving problems and creating positive experiences. You’ll be the connection point between our customers, internal teams, and field service staff—making sure questions get answered, complaints are resolved, and everything runs smoothly.
This is a great opportunity to launch your career, learn how different departments work together, and grow within a collaborative, supportive company.
What You’ll Do
Support and Coordination
- Respond to incoming client requests and guide them through the support process.
- Manage cases and support complaints—both warranty and non-warranty—with empathy and professionalism.
- Communicate with internal teams (Sales, Customer Service, Finance, and more) to move things forward and keep everyone aligned.
- Manage the full complaint resolution process—from first contact to solution delivery.
Field Team Support
- Schedule our field service team for on-site support, merchandising, or display updates.
- Work with teammates across departments (sales reps, display specialists, and others) to coordinate work and timelines.
- Responsible for approving timesheets, organizing team schedules, and managing supply inventory (tools, gear, cleaning products, etc.).
A Day in the Life
Your day will be a mix of organizing, communicating, and supporting our internal teams. Some moments will be spent responding to client inquiries, others coordinating the schedules of our field team, and others learning how we track and resolve more complex situations.
You’ll be surrounded by experienced colleagues who are ready to support you, answer questions, and help you grow into the role—and beyond.
We’ll teach you what you need to know, but you’ll shine here if you bring curiosity, positivity, and a mindset focused on learning and service.
QualificationsWhat You Bring
- A desire to help people and make things better—every interaction counts.
- Bilingual fluency in French and English (required to support clients across Canada and the U.S.).
- Excellent communication, organization, and time management skills.
- Comfort using Microsoft Word and Excel + experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train!
- A team spirit, openness to feedback, and an eagerness to grow.
- Experience in customer service or coordination is a plus. We’ll train the right person!
Additional Information
Why work for us?
Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.
Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.
Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.
Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.
Perks and Benefits:
- Group insurance & RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed
Customer Experience Representative
Posted today
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Job Description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Job Summary:
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Key Responsibilities:
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications:
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must be available to attend and successfully complete a two (2) week full-time paid training program.
- Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
#LI-Onsite
Client Experience Specialist
Posted today
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Job Description
Job Description
Salary: $45,000-$60,000
We are looking for a Client Experience Specialist to join our teambring your ambition and shape what comes next.
Be part of something bigger. Build with us today Now. For tomorrow.
At Baker Tilly, we care about the impact you make. Thats why were invested in your growth from day onebecause the steps you take today define your tomorrow.
We are looking for a proactive and people-focusedClient Experience Specialist to join our teama role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, youll collaborate with a dynamic team of professionals, united by a shared commitment to making a differencefor our clients, our communities, and one another.
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with clarity.
There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.
Your role:
The Client Experience Specialist is the first and last point of contact for clients, responsible for delivering exceptional service across all communication channels. This role involves responding to inquiries, directing clients appropriately, and ensuring a smooth, supportive experience. The ideal candidate is personable, organized, detail oriented and thrives in a fast paced environment.
Key Responsibilities:
- Creating a welcoming environment for clients and visitors
- Providing exceptional client service in all forms, including in-person, via email or by phone
- Answering and forwarding phone calls and taking messages where required
- Complete tax filings with appropriate tax authorities
- Assembling client documents and packages for all engagement types
- Organizing and filing of client and administration documents electronically in accordance with firm policies
- Providing administrative support to office staff and partners
- Preparing client invoices and accepting client payments
- Managing client communications and incoming and outgoing mail
- Maintaining updated client information across all software platforms
- Other general administrative duties including but not limited to maintaining office supplies, bank runs and mail runs
What you bring to the table:
Qualifications:
- High school diploma or equivalent (required)
- Office Administration Certificate or equivalent (an asset)
- Previous experience in a similar client-facing or administrative role (an asset)
- Strong public relations skills with excellent verbal and written communication
- Tech-savvy and comfortable with office software and systems
- Highly organized with strong time management and multitasking abilities
- Able to work independently and collaboratively, with strong attention to detail
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Comfortable using office equipment (printers, scanners, multi-line phone systems)
- Familiarity with cloud-based tools
- Experience with CRM or database systems (an asset)
- Ability to quickly learn new software and digital tools
Where youll work:Edmonton, AB
The Client Experience Specialist will be expected to work onsite in an office environment. During peak periods, there may be a requirement to work overtime to meet project deadlines and support team needs.
Job type:Permanent
When you join Baker Tilly, you become part of something biggeran ambitious, forward-thinking company that puts people first. Ideas matter, perspectives count, and every contribution builds a stronger future. If youre ready to make an impact, were ready to meet you.
We offer a competitive remuneration package based on experience and qualifications. If you are a qualified candidate, please apply now. While we appreciate all applications, only candidates selected for an interview will be contacted.
Baker Tilly is an equal opportunity employer dedicated to fostering, supporting, and celebrating a diverse workplace. Upon request, we will accommodate accessibility needs throughout the recruitment and selection process and for our staff. Please let us know during the application process.
#PeopleFirst