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Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

The Key Account Manager will be accountable for the development and execution of the Industrial channel’s strategic plans, priorities and AOP objectives. This is a very specialized role requiring unique skills related to manufacturing, production and operations.

This is a hybrid opportunity and this professional will work out of our Woodbridge ON office, Tuesday - Thursday

Key Accountabilities and Outcomes

• Partner with industrial customers, distributors or co-manufacturers to better understand market needs
• Explore new customer opportunities
• Drive growth with new and existing customers to achieve volume and margin targets through the successful and consistent execution of Industrial strategies and delivering of the Rich Experience
• Develop annual account plans for Top 3 customers with sales goals utilizing objectives, profit expectations, industry knowledge and technical expertise
• Consistent and thorough utilization of system tools (e.g.; Salesforce, SDS and Blacksmith)
• Establish effective relationships with key Distributor contacts in market
• Leverage portfolio training, sales meetings, trade functions, business reviews and other key distributor functions
• Responsible for entry of sales deals and is key liaison between customer order process and customer service  support

Knowledge, Skills, and Experience

• Bachelors degree required (in business mgt, finance, economics or marketing preferred)
• Minimum 3 years of sales experience, food manufacturing, CPG or related field
• Demonstrated negotiation skills
• Solid written and verbal communications skills, including strong presentation skills
• Solid financial acumen to include understanding of P&L’s
• Demonstrated ability in multi-tasking/problem solving/troubleshooting
• Exceptionally self-disciplined and organized
• Demonstrated influential skills
• Solid proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
• Proficiency with Salesforce, SDS and Blacksmith or related software 

Physical requirements:

Ability to lift up to 50 lbs (i.e.; product samples cases, etc.)

Ability to stand for 6 or more hours during the work day (i.e.; trade shows, product demonstrations, etc.)

Ability to travel up to 20%  #

#LI-RT1

#SalesAC

In accordance with the Canadian Human Rights Act, Rich Products of Canada Limited, its subsidiaries and affiliates (“Rich’s”) will not discriminate against an applicant or employee on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, sex, record of offences, marital status, family status, handicap, sexual orientation or any other legally recognized protected basis under federal, provincial, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at  if you need assistance completing this application or to otherwise participate in the application process.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

The Key Account Manager will be accountable for the development and execution of the Industrial channel’s strategic plans, priorities and AOP objectives. This is a very specialized role requiring unique skills related to manufacturing, production and operations.

This is a hybrid opportunity and this professional will work out of our Woodbridge ON office, Tuesday - Thursday

Key Accountabilities and Outcomes

• Partner with industrial customers, distributors or co-manufacturers to better understand market needs
• Explore new customer opportunities
• Drive growth with new and existing customers to achieve volume and margin targets through the successful and consistent execution of Industrial strategies and delivering of the Rich Experience
• Develop annual account plans for Top 3 customers with sales goals utilizing objectives, profit expectations, industry knowledge and technical expertise
• Consistent and thorough utilization of system tools (e.g.; Salesforce, SDS and Blacksmith)
• Establish effective relationships with key Distributor contacts in market
• Leverage portfolio training, sales meetings, trade functions, business reviews and other key distributor functions
• Responsible for entry of sales deals and is key liaison between customer order process and customer service  support

Knowledge, Skills, and Experience

• Bachelors degree required (in business mgt, finance, economics or marketing preferred)
• Minimum 3 years of sales experience, food manufacturing, CPG or related field
• Demonstrated negotiation skills
• Solid written and verbal communications skills, including strong presentation skills
• Solid financial acumen to include understanding of P&L’s
• Demonstrated ability in multi-tasking/problem solving/troubleshooting
• Exceptionally self-disciplined and organized
• Demonstrated influential skills
• Solid proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
• Proficiency with Salesforce, SDS and Blacksmith or related software 

Physical requirements:

Ability to lift up to 50 lbs (i.e.; product samples cases, etc.)

Ability to stand for 6 or more hours during the work day (i.e.; trade shows, product demonstrations, etc.)

Ability to travel up to 20%  #

#LI-RT1

#SalesAC

In accordance with the Canadian Human Rights Act, Rich Products of Canada Limited, its subsidiaries and affiliates (“Rich’s”) will not discriminate against an applicant or employee on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, sex, record of offences, marital status, family status, handicap, sexual orientation or any other legally recognized protected basis under federal, provincial, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at  if you need assistance completing this application or to otherwise participate in the application process.

• Training may include formal training sessions, online training, mentoring, job shadowing, and coaching
• A support network that extends beyond your branch office and includes headquarters assistance via phone, email and firm intranet resources

• A competitive compensation package that includes bonus potential, RRSP, and comprehensive and competitive health benefits
• Paid time off, including vacation, sick, holidays and personal days
• A culture of continuous improvement and professional development

• Edward Jones believes in a human centered approach as we partner for positive impact, to improve the lives of our clients, colleagues, and communities.
• The hiring minimum and maximum range shown below is a subset of the total pay range. There is also an opportunity for merit-based salary increases as you progress in the BOA role.

• Commitment to building meaningful connections and long-lasting relationships with clients with an understanding of legal and regulatory requirements related to selling financial solutions
• Help to create branch team capacity by working independently with strong problem solving, critical thinking, and sound judgment to identify, analyze, and resolve multiple issues related to personalized investment solutions, involving the FA when appropriate
• A resilient, creative and progressive mindset supporting a nimble learning environment to incorporate feedback, and adapt to changes
• Entrepreneurial personality, driven to achieve results as an individual and team with attention to detail, organization and time management skills to manage multiple projects in a dynamic and highly collaborative organization

• Gather information and collect suitability information to open new accounts
• Research portfolio performance, cost/fees, asset allocation and changes to portfolio construction/investments, and make recommendations to Financial Advisor and communicating to client on behalf of Financial Advisor when in agreement with recommendation
• Execute Financial Advisor solicited buy/sell orders and confirm with clients
• Conduct proactive reviews and collect suitability information for select accounts
• Answer general client questions regarding EDJ Stock recommendations and withdrawals

• High School Diploma/Equivalent required
• A relevant degree or diploma from an accredited post-secondary institution, or four years of relevant industry experience successful completion of necessary background checks
• Currently a Registered Representative with CIRO
• All applicable licensing requirements necessary to achieve and maintain registered representative status with CIRO completed
  • Wealth Management Essentials (WME) course, preferred

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation: Hybrid
 

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Responsibilities:

• Analyzing, understanding and recovery of the organization's current business processes, goals, and objectives,

• Identifying opportunities for improvement, optimization, and reuse within the business architecture while adhering to design principles and user experience.

• Translating business requirements into technical specifications and guiding the implementation of initiative, operating at the capability-level, in support of broader platforms, and developing functional systems flow to ensure the efficacy of new capabilities.

• Ensure execution of initiatives, proactively engaging with field stakeholder groups to collect insights and feedback.

• Developing and maintaining business architecture models, frameworks, and roadmaps, production, quality, and customer service goals.

• Guide the implementation of the initiative, Collaborating with stakeholders to align business strategies with technology solutions, working with other product owners to ensure integration between capabilities within a platform.

• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations

• Engage in discovery/test and learn activities to quickly validate assumptions and capability or solution direction to achieve business results.

• Monitoring and evaluating the effectiveness of business architecture solutions and making recommendations for enhancements as needed, performing process development, improvement, rollout, and integration activities, and optimizing process oversight with process agility.

Experience and Education:

• Minimum 3-5 years of experience in business analysis, business architecture, or solution design within a complex or enterprise setting.
• Strong knowledge of Guidewire Claims Center as well as ITSM platforms like ServiceNow.
• Proficient in business capability design, operating model definition, and process modelling.
• Familiarity with business architecture frameworks is highly desirable.
• Demonstrated experience in process optimization and digital transformation.
• 4 year Bachelor’s degree (preferred)
• Certifications in Business Architecture, Business Analysis, or Project Management considered an asset.
• Strong communication, facilitation, and stakeholder engagement skills.
• Analytical mindset with the ability to interpret data and drive decision-making.
• Adept at navigating both business and technical environments, with the ability to influence and challenge constructive.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

#LI-KA1

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation:  Hybrid

Our team is growing, and we are actively looking to hire a Senior Manager, Product Management.

The Senior Manager, Product Management supports the achievement of profit and growth targets across Canada and for all personal insurance lines of business. This role is responsible for working across the organization to develop integrated strategies and making decisions related to product, pricing and risk management to achieve overall growth and profit goals.

Reporting to the Director of Product Management, the Senior Manager, Product Management:

• Contributes to annual and long-term personal line(s) profit and loss goals for assigned province(s)
• Supports the design and development of product, pricing and risk management strategic initiatives aligning with enterprise standards when possible
• Leads complex analyses of the marketplace, business trends, and competitive position to formulate strategies to achieve business objectives
• Participates in the professional development for product management team
• Ensures product/pricing/risk management changes are delivered to AORs for implementation and engagement
• Works with peers across the enterprise and within internal product, pricing, and underwriting departments
• Provides thought leadership to address diverse and complex situations and drive favorable business outcomes. Integrates with key stakeholders (e.g. Distribution, Service, Strategy, Data & Analytics, Pricing, Underwriting, Marketing, Finance, and Claims)
• Supports, develops, and presents business storylines & business cases as needed to influence others to take recommended actions

Qualifications and Experience:

• A minimum of 8 years progressive insurance business including product operations and people leadership
• Administration, Commerce, Finance or related discipline
• Demonstrated ability to identify & implement new ideas, techniques, and tactics to drive improvement in outcomes
• Strong communication and time management skills along with the ability to effectively influence others is essential
• Experience collaborating across organizations to achieve goals
• Strategic thinking and solutions-oriented approach
• Strong knowledge of insurance regulations is an asset

#LI-MO1

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:  
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.  

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.   

Role Designation: Hybrid with a requirement to go into our office once a week.  

Benefits to joining Allstate  

• Flexible Work Arrangements  

• Employee discounts (15% on auto and property insurance, plus many other products and services)  

• Good Office program (receive up to 400$ back after purchasing office equipment)  

• Student Loan Payment Matching Program for Government Student loans  

• Comprehensive Retirement Savings Program with employer matched contributions  

• Annual Wellness allowance to support employees with improving health and wellbeing  

• Personal reflection day  

• Tuition Reimbursement  

• Working within the community and giving back!  

Job description:  

We are seeking a highly skilled and motivated Digital Product Manager to lead the development and management of innovative data products. The ideal candidate will have a strong background in data analytics, product management, and technology, with a proven track record of delivering successful data-driven solutions.  

Accountabilities:   

• Product Strategy: Develop and execute a comprehensive product strategy for data products, aligning with business goals and market needs.  

• Product Development: Lead cross-functional teams to design, build, and launch data products that provide actionable insights and drive business value.  

• Market Analysis: Conduct market research and competitive analysis to identify opportunities and define product requirements.  

• Stakeholder Management: Collaborate with stakeholders, including executives, customers, and development teams, to ensure alignment and successful product delivery.  

• Roadmap Planning: Create and maintain product roadmaps, prioritizing features and enhancements based on customer feedback and business objectives .  

• Performance Monitoring: Establish metrics and KPIs to measure product performance and drive continuous improvement.  

• User Experience: Ensure data products deliver exceptional user experiences through intuitive design and functionality.  

• Test Acceptance and Production Validation:    Ability to validate functionality and accept test cases in non- production and conduct validation testing in production    

• Business Case Development:   Work to create a high-level business case that aligns with organizational value    

• Support calls : The ability to join and support technical calls in the event of a potential outage .  

Qualifications:   

• P roven track record in digital product management, successfully delivering customer-centric solutions in complex enterprise environments.  

• Demonstrated expertise in digitizing and optimizing customer journeys , specifically across the stages of Discover , Purchase , Manage , and Interact — leveraging tools such as journey mapping, view of the customer feedback, and usage analytics to reduce friction and enhance engagement.  

• Strong strategic planning capabilities , including the ability to negotiate and align prioritization of digital features into both tactical (30/60/90 day) and long-term (3-year) roadmaps, while operating in an iterative, outcome-driven delivery model .  

• Deep understanding of business goals and KPI frameworks , with a practical approach to defining, tracking, and communicating performance metrics that reflect customer and business impact.  

• Exceptional communication and interpersonal skills , with the ability to influence cross-functional teams and senior stakeholders, and foster alignment across engineering, design, analytics, and business units.  

• Advanced analytical and problem-solving abilities , including proficiency in interpreting customer data, digital footprints, and interaction volumes to inform product decisions and personalization strategies.  

• Proven success leading cross-functional teams , including engineers, designers, analysts, and business stakeholders, to deliver measurable business outcomes and elevate customer experience.  

• Experience with artificial intelligence (generative and agentic) technologies is a strong asset—particularly in the context of personalization, automation, and customer service innovation.  

• Experience with technology technical debt, automation and security feature prioritization and testing   

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.  

#LI-AV2  

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation: Hybrid  

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Accountabilities:  

• Review new file assignments and draft responding materials  

• Prepare for and attend at case conferences, arbitration, discovery, mediations, pre- trials and trials  

• Perform due diligence; gather all relevant facts and documents; collaborate with law clerks, paralegals and/or other lawyers is assessment of file;  

• Research and determine applicable and pertinent laws, statutes, regulations, rules, and other legal authority; identify legal issues;  

• Monitor and review new laws, regulations, and case law; identify and summarize relevant issues; Collaborate with other areas of Law & Regulation department; proactively provide advice and counsel to business unit on the impact of new laws on business;  

• Provide advice and/or legal approval related to company documents, policy, practices, and procedures  

• Draft, review and/or negotiate basic matters  

• Draft and/or review routine correspondence and communications   

• Respond to claims inquires  

• Gather facts from client to understand goals and objectives client intends to achieve from action  

• Work with business colleagues to develop and implement change  

• Determine if/how business processes/practices need to be modified and work with client to implement change  

Qualifications:  

• Possesses a Law Degree and is a member of the Law Society of Ontario in good standing  

• Experience with Accident Benefits preferred  

• Acc epting ap plicants from new calls to 6 years of experience  

• Ability to influence others  

• Possesses analytical skills, utilizing knowledge of the law for sound decision-making  

• Excellent technical, drafting, reporting, and research skills are required .  

• Ability to work independently and as part of a team  

• Exercises discretion and maintains confidentiality of sensitive information  

• Computer skills including MS Office Suite  

• Ability to interact well with all levels of the organization  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.  

#LI-KA1  

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. 

Role Designation:  Hybrid
 

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

• Serve as a trusted risk advisor, respond to 1st Line risk and return needs; support with consistent application of the risk frameworks and facilitate risk and return decisions and risk-based prioritization
• Develop a holistic view of risk and return, apprised of business strategies, results and challenges. Considered an extension of 1st Line leadership teams and advices ERRM leaders on risk profile of relevant areas/initiatives
• Educate and empower 1st Line to drive risk and return and increase 1st Line accountability
• Build and maintain strong working relationship with 1st Line leadership, including support areas (Technology, Legal, Compliance, HR and other key functional areas)
• Influence the appropriate management of risk, including: monitoring, reporting, and an escalation structure to optimize risk and return
• Responsible for effective independent challenge of first line risk management activities and accountable to escalate and report significant issues
• Review, research, interpret, and analyze risk data to identify trends, emerging risks, and issues and form hypotheses and assumptions of future impact
• Lead risk and return reviews in targeted areas of risk and provides risk consulting on complex or cross functional topics
• Contribute to or lead strategic initiatives for the enterprise risk and return management program
• Communicate with leadership including preparing information to the Operational Risk and Return Council and Enterprise Risk and Return Council

• 4 year Bachelors Degree (Preferred)

#LI-KA1

Job Title:

Job Description

Title: Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng

Location: Oshawa, Ontario

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. ( We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home , you’ll:

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow ups on existing cases and close cases, as required
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng role include:

• Class A Automotive License (310s - Red Seal)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and French

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $28.63 - $40.87/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Mentorship programs that support your rewarding career journey 
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.